- 3970 West Lake Sammamish Pkwy NE, Redmond, WA 98052
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
- Slate Roof
About the Business
At Mass & Mass Roofing and Repairs, we take pride in our comprehensive range of roofing services tailored for both residential and commercial clients. Located in Redmond, Washington, we specialize in roof installation, replacement, and repair, along with emergency roof services, gutter installation, and maintenance. Our expertise allows us to manage complex projects from start to finish, ensuring that every detail is meticulously addressed. Our well-coordinated team is dedicated to delivering durable, high-quality results that provide long-term value.
We understand the importance of organization and consistency in our work, which is reflected in our commitment to thorough project management. Whether you need a simple repair or a complete roof overhaul, we are equipped to handle your needs with precision and reliability. Serving Redmond and the surrounding areas, we are recognized for our technical expertise and ability to tackle diverse projects effectively.
What people say about “Mass & Mass Roofing and Repairs”?
Customer feedback is predominantly positive, highlighting the professionalism, responsiveness, and quality of work provided by Mass & Mass. Many customers appreciated the clear communication throughout the process and the fair pricing, which often resulted in high-quality outcomes. The delivery of services was timely, and the crews demonstrated diligence during their work, often leaving job sites clean and tidy. However, there is a notable negative review regarding another contractor, Wilson, which raises concerns about the quality of work and communication in that specific instance.
What Users Like The Most
- They were professional, punctual, and clearly explained every step of the roofing process.
- Wilson was super easy to communicate with and his crew did a great job.
- Mass & Mass is definitely the one to go with.
- The painting crew was very professional, friendly and responsive to our needs.
- Wilson worked with me to accommodate my work schedule.
What Users Like The Least
- None were done properly, and their work left me with new issues I now need to fix myself.
- The leak continued, and after 2 attempted connections and no response, they eventually re.
Recommended Reviews
I hired Wilson for three tasks: gutter leak repair, exterior paint cleaning, and minor roof moss treatment. None were done properly, and their work left me with new issues I now need to fix myself.
For the gutter leak, he insisted on replacing the L-flashing—something I didn’t believe was the cause. They replaced the existing and functional flashing and several shingles in the process. Then they offered to reuse the old shingles, which had nail holes. After I refused, they installed mismatched shingles.. The leak continued, and after 2 attempted connections and no response, they eventually returned after a few days. They couldn’t identify the issue and claimed it was “normal.” I ended up climbing the roof myself to find the actual problem, which they then tried to patch with a quick fix. By that point, I had lost confidence in their work.
On the exterior paint cleaning, we agreed to use a “30 Seconds” cleaner followed by pressure washing. Instead, his crew scrubbed with sponges, which made the paint look worse. I asked them to stop. I allowed a driveway pressure wash instead, which I found overpriced for the result.
For moss treatment, I was charged for multiple applications of moss-kill product, but I found a package of baking soda on my yard and saw them use that instead. When I asked, they said baking soda was better. However, the job description and cost didn’t reflect this substitution, which I found misleading.
After the first rain, I noticed a new gutter leak that appeared to have been caused during their repair. I contacted Wilson on April 10 and again on May 17, but as of mid-July, I haven’t received a reply.
In my experience, the quality of work, communication, and follow-through were all very poor. I cannot recommend this contractor and would strongly advise others to proceed with caution.
I’ve worked with Mass & Mass twice now for roof and siding repairs from storm damage. They are fast, do a great job, and are reasonably priced. Great to work with!
They replaced a beam for me last year that was rotting. Less than half the price of competition. Great job also! I’d recommend these guys 100% to anybody in a heartbeat.
- 3970 West Lake Sammamish Pkwy NE, Redmond, WA 98052
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
- Slate Roof