- 3970 West Lake Sammamish Pkwy NE, Redmond, WA 98052
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
- Slate Roof
About the Business
What people say about “Mass & Mass Roofing and Repairs”?
Customer feedback is predominantly positive, highlighting the professionalism, responsiveness, and quality of work provided by Mass & Mass. Many customers appreciated the clear communication throughout the process and the fair pricing, which often resulted in high-quality outcomes. The delivery of services was timely, and the crews demonstrated diligence during their work, often leaving job sites clean and tidy. However, there is a notable negative review regarding another contractor, Wilson, which raises concerns about the quality of work and communication in that specific instance.
What Users Like The Most
- They were professional, punctual, and clearly explained every step of the roofing process.
- Wilson was super easy to communicate with and his crew did a great job.
- Mass & Mass is definitely the one to go with.
- The painting crew was very professional, friendly and responsive to our needs.
- Wilson worked with me to accommodate my work schedule.
What Users Like The Least
- None were done properly, and their work left me with new issues I now need to fix myself.
- The leak continued, and after 2 attempted connections and no response, they eventually re.
Recommended Reviews
I hired Wilson for three tasks: gutter leak repair, exterior paint cleaning, and minor roof moss treatment. None were done properly, and their work left me with new issues I now need to fix myself.
For the gutter leak, he insisted on replacing the L-flashing—something I didn’t believe was the cause. They replaced the existing and functional flashing and several shingles in the process. Then they offered to reuse the old shingles, which had nail holes. After I refused, they installed mismatched shingles.. The leak continued, and after 2 attempted connections and no response, they eventually returned after a few days. They couldn’t identify the issue and claimed it was “normal.” I ended up climbing the roof myself to find the actual problem, which they then tried to patch with a quick fix. By that point, I had lost confidence in their work.
On the exterior paint cleaning, we agreed to use a “30 Seconds” cleaner followed by pressure washing. Instead, his crew scrubbed with sponges, which made the paint look worse. I asked them to stop. I allowed a driveway pressure wash instead, which I found overpriced for the result.
For moss treatment, I was charged for multiple applications of moss-kill product, but I found a package of baking soda on my yard and saw them use that instead. When I asked, they said baking soda was better. However, the job description and cost didn’t reflect this substitution, which I found misleading.
After the first rain, I noticed a new gutter leak that appeared to have been caused during their repair. I contacted Wilson on April 10 and again on May 17, but as of mid-July, I haven’t received a reply.
In my experience, the quality of work, communication, and follow-through were all very poor. I cannot recommend this contractor and would strongly advise others to proceed with caution.
I’ve worked with Mass & Mass twice now for roof and siding repairs from storm damage. They are fast, do a great job, and are reasonably priced. Great to work with!
They replaced a beam for me last year that was rotting. Less than half the price of competition. Great job also! I’d recommend these guys 100% to anybody in a heartbeat.
- 3970 West Lake Sammamish Pkwy NE, Redmond, WA 98052
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
- Slate Roof