- Essex Junction
- Commercial Roofing
- Residential Roofing
- Free Estimates
- Green Roof
- Asphalt Shingle Roof
About the Business
What people say about “Mansfield Services”?
Customer feedback about Mansfield Services is predominantly positive, highlighting their excellent communication, professionalism, and quality of work. Many customers appreciate the friendly service and responsiveness, noting that they have had timely interactions and services completed efficiently. However, there is a notable negative review regarding a lack of upfront communication about fees, which has affected some perceptions of customer service. Overall, while most customers praise the company's approach, the serious complaint indicates that there may be lapses in transparency in certain instances.
What Users Like The Most
- Good communication, friendly service over the phone, knowledgeable staff, and quality of work was solid.
- Both times they have been timely, clear, efficient, and professional.
- Customer Service is great. Friendly call or text to remind me I need to clean my gutters.
- Top Notch communication. Top Notch customer service.
- Very professional. The technician explained the process and what the finished product would look like.
What Users Like The Least
- The owner was extremely condescending.
- I was never informed there would be a $300 estimate fee , it was never mentioned ahead of time.
- The whole tone was dismissive and arrogant.
Recommended Reviews
I had a really disappointing experience with Mansfield. The owner was extremely condescending . What bothered me most was that I was never informed there would be a $300 estimate fee — it was never mentioned ahead of time. When I questioned it, he got defensive and even bet $1 million that I had been told. I later confirmed in my emails that no such fee was ever disclosed.
He made me feel like I was being unreasonable just for asking questions or for having him come out at all — as if I was wasting his time. The whole tone was dismissive and arrogant.
While the work itself was okay, it was extremely overpriced, almost $1000 for one small section of the roof . I deeply regret moving forward with it. I feel like I was taken advantage of and pressured into agreeing to work I wasn’t comfortable with. I should have trusted my gut and walked away.
Don't make the same mistake I did — don’t be swayed by the glowing reviews. The lower-rated ones are much more in line with my experience.
Good communication, friendly service over the phone, knowledgeable staff, and quality of work was solid. Very professional approach to services that can sometimes be difficult to find reliably in the area.
We have used Mansfield Services twice now - for dryer vent cleaning and gutter cleaning. Both times they have been timely, clear, efficient, and professional. Our gutters were sprouting a mini-forest and it is a relief to have it taken care of. We recommend Mansfield wholeheartedly.
- Essex Junction
- Commercial Roofing
- Residential Roofing
- Free Estimates
- Green Roof
- Asphalt Shingle Roof