- 459 Connellsville St, Uniontown, PA 15401
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
- Licensed & Insured
- Metal Roof
About the Business
What people say about “Laurel Highlands Insurance Group LLC”?
The majority of customer reviews are highly positive, highlighting exceptional customer service, knowledgeable agents, and significant savings on insurance policies. Many customers specifically commend agents like Susan Buza and Larry for their professionalism, empathy, and ability to facilitate seamless transitions between insurance companies. Communication appears to be a strong point, with customers feeling supported and informed throughout the process. However, there is a notable negative experience involving an agent who provided questionable advice, which has led some customers to express concern about the overall reliability of the service.
What Users Like The Most
- I have never experienced such wonderful service in the Insurance industry from start to finish.
- Larry was very helpful and patient with me during the process of quoting and writing the policies.
- Megan was super kind, efficient, so patient and gave me much needed reassurance, comfort and peace of mind.
- I appreciate the courtesy and prompt assistance I received from Jackie Tufano.
- Everyone has always been so very helpful but recently Megan Spanbauer went above and beyond to help me.
What Users Like The Least
Customers are fully satisfied
Recommended Reviews
I want to acknowledge and offer my sincere gratitude to Customer Service Agent Susan Buza. Following my recent purchase of a new vehicle, I received a call from another customer service agent informing me that my fixed rates have more than doubled. Although the agent was kind, she offered only an ambiguous explanation as to why such an increase and was even more vague as to a means to reduce my premium. Before opting to check into other insurance companies for a better bargain, I decided to call my original agent, Susan Buza. I sent a text to Mrs. Buza mid evening, providing her with just a brief depiction of my dilemma and asked if she could call me at her convenience. Mrs. Buza called me within minutes of my text. She spent 35 minutes on the phone with me well after normal business hours discussing a plethora of options for me to consider. When we were finished with our discussion, I realized a savings of 35% on the cost of my premium. It was because of Mrs. Buza’s knowledge, experience and positive energy that my excitement for my purchasing a new vehicle was rejuvenated. Susan Buza is excellent in customer service and an asset to her company. Thank you Susan and thank you Erie Insurance for providing your customers with such invaluable customer service agents like Susan Buza.
I just had a lovely experience with Larry, he was able to get me a better deal and was fun to work with! Laurel Highlands is great!
Have had insurance through online companies for years and time to renew. Got quotes from several online companies and Erie. Erie's auto insurance (with increased coverage) was a little cheaper than online quotes, and Erie homeowners was significantly cheaper. Overall, saved a little over $1600/year with Erie. And Larry (agent) was very knowledgeable and pleasant to deal with, making the transfer process painless. Highly recommend checking them out.
- 459 Connellsville St, Uniontown, PA 15401
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
- Licensed & Insured
- Metal Roof