Kuhio Nissan

I had the pleasure of having Kekoa showing me around the lot and he made the experience so easy . He was very knowledgeable about all the vehicles and answered all my questions and concerns

I recently had the pleasure of working with Dustin Fontanilla, and I couldn't be more impressed with the experience. From start to finish, Dustin Fontanilla was incredibly knowledgeable, patient, and attentive to my needs. He took the time to understand exactly what I was looking for and helped guide me to the perfect vehicle.

What really stood out was his no-pressure approach and genuine commitment to ensuring I was completely comfortable with my decision. He went above and beyond to answer all of my questions and made the entire buying process smooth and enjoyable.

I truly appreciate his professionalism and dedication to providing excellent customer service. Thanks to Dustin Fontanilla, I left the dealership confident in my purchase, and I couldn't be happier with my new car. Highly recommend working with him if you're in the market for a new vehicle!

All I have to say is Mike ganzagan was terrific, courteous professional, and I brought my last car from him. He hasn’t changed one bit still professional, and thank you so much to the finance officer. He was awesome. Got everything done due diligently and very quickly. Surprisingly it was painless. I would recommend them to anybody on this island of Kauai and those coming from the mainland to Kauai to go visit the team at Kuhio motor group and the wonderful staff there Christy and Paul Who greets you plus they’re wonderful receptionist at the service department thank you all for such professional and wonderful care. God bless you all Aloha.

I had the pleasure of purchasing a vehicle from Kuhio Nissan, and I must say, the experience was exceptional from start to finish. Being that I live on Oahu my salesperson went above and beyond in making this purchase go smoothly. He even went out of his way to drop my vehicle off to have it shipped to me here in Oahu.

What stood out the most was the outstanding customer service provided by my salesperson Braddah Al. Here are a few highlights of my experience:

1. **Professionalism:** He was incredibly professional, ensuring that every step of the process was handled with care and attention to detail.
2. **Knowledge:** His knowledge of the vehicles and the financing options available made me feel confident in my purchase decision.
3. **Patience:** He took the time to understand my needs and preferences, patiently answering all my questions without any pressure.
4. **Transparency:** The pricing and financing terms were transparent, with no hidden fees or surprises.
5. **Follow-up:** After the purchase, he followed up to ensure everything was satisfactory and to offer any further assistance.

Overall, I highly recommend Kuhio Nissan and Braddah Al for anyone looking to purchase a vehicle. His commitment to excellent customer service and expertise in the industry make him and Kuhio Nissan a top choice.

Once again, thank you so much in helping me purchase a reliable and affordable vehicle for me and my kids!

My 2021 Nissan 3500 still under warranty has been in the shop since Sep 25, 2024; it's now Dec 16, 2024 and the van hasn't been repaired. It's been returned to me twice and stalled out on the highway endangered myself and my guests. I've lost thousands of dollars attempting to conduct my small guiding service without being offered a loaner or better yet, my van repaired properly.

Allen and the whole Kuhio team helped me out big time in making the purchasing process as simple and smooth as possible. Reassuring, outstanding service, mean deals. Will definitely do business here in the future. Mahalo Braddah Al and Kuhio team!

We’ve been going back to Kuhio for years to see Allen and he’s never let us down. It’s always a pleasure working with him. Thanks for always hooking my family up with safe & nice rides! Thanks Al!

Kekoa Agustin is my sales executive at Kuhio Nissan. I highly recommend him to treat you with courtesy and respect when showing you a new vehicle.
He's great with his knowlege and attitude from Demo, Test Drive(s), Comparison and he has an easy going personality that will help you make the right decision to purchase from their dealership. I love my new KICKS and it's the perfect island car!
TED Fleming

I spent all day visiting dealerships in a hunt to replace my truck that just couldn’t carry on any longer. I met some friendly and helpful people but Mike G. was the one who just listened to what I said and got me into a truck that would meet my requirements. It’s sometimes really hard to work with car salespeople and the games they like to play. Mike didn’t waste even a moment of my time so I recommend you check with him if you’re looking for anything from Ford, Chevy or Nissan.

This was a dumptster fire from the beginning. The company was rude, and inappropriate. The frontier truck had multiple recalls. Kuhio Motors was impossible to deal with on these. And at the lease termination, there was no one to deal with or to inspect the truck, and we ended up getting an unexpected bill months later that wasn't as Nissan Finance had told us to expect. Due to inability to deal with Nissan, we filed a complaint with the federal government. We would never do business with this dealer again.

Donald was very polite and helpful..kept me informed of every step.
Found the issue easily and fixed it quickly.
What a relief and the cost was lower than I expected. Very grateful.
Romae

So

It was very good experience they take care of us that will was very good person Al help us wit everything that was very nice of is part

It was EXTEREMLY EXPENSIVE. $179 for oil change-Despite having a coupon for $39.99 the dealer refuse to honor it and wanted the $99 coupon instead.

I WILL NOT be going back to the dealer for oil changes.
Another problem, dealer service is Monday to Friday, latest appt 1:45pm. Lack of consideration for people who actually work and have jobs.

Don is a solid professional and consistently goes above and beyond!! Nissan is so lucky to have him on their team!

Had the 50 pt Safety Check done here and they were very thorough. Everyone here is attentive and know what they are talking about.

My initial call to make an appointment for repairs to my vehicle and the details pertaining to it was not recorded and as a result when I arrived Michelle Bonilla was in familiar with my repair needs ahead of time. That shows a complete lack of communication or proper record keeping. I received a verbal estimate from Michelle that the repairs would cost around $1700 with parts and the work would take approximately a week to complete. About a week and a half later I received no notice or update on my vehicle so I decided to initiate a call to Michelle to inquire on the lateness of my repairs. I understand that repairs can take longer than estimated and would’ve appreciated an update since I’m spending additional funds to rent a temporary vehicle as no loaners were available. Michelle then explained to me that what she meant to say was the parts would arrive in a week and then the repairs to commence. That would have been helpful information to begin with and ended up costing me more time and money to have to rent another temporary vehicle. When the repairs were completed, I then received a final estimate that was around $2600 which was considerably more than initially anticipated, again because Michelle neglected to tell me that the initial verbal estimate did not include labor costs. My family and I have been dealing with Kuhio Motors for years now and have never had an issue with the Chevy service center and it concerns me that I now have a trust issue with the Nissan service center. I hope these concerns are addressed with Michelle and things get fixed.

I was told - and my written estimate showed - that I needed to change my cabin filter - and I literally changed it 8 days before bringing the car in. Clearly the mechanic did even "not" look at the filter and just automatically put in for that to happen - so I would end up paying over $80 for a service that I did not need. Seems fraudulent at best. Will never want take my car into an establishment that upsells services that are not needed and that the mechanic did not even look at - because if he did he would have seen the new filter. So disappointed that I could not wait to tell everyone in my office of what happened.

The staff was very accommodating as they squeezed me in to do my safety check on the last day.
Thank you very much.

100% Satisfied from the time we stepped into Kuhio Auto Group until the time we left .

Marvelous Service Thank You So Much Guys I’m totally a happy camper.

Mahalo Shea Alapai, David Pruitt & Manager Renato..

God Bless All of you!!

Donald helped us. Excellent service. Was told it will be 2 hours, ended up being 1 hour. Friendly, professional, personable. Good coffee, vending machine, and nice area to sit and wait.

Michelle Bonilla was able to provide me with the information that I needed to get my vehicle fixed and very thorough with the paperwork.

Excellent friendly service, 10 stars would be a better ratting for the service department.
Michelle, and AL are great, they are there for your every need. Great service!

I took my 2015 Nissan in for 2 recalls. Decided to have them change my oil as long as I was there. I was quoted 79.99 . When I go to pay it was $194.11. For an OIL CHANGE!!! They were trying to justify that well they did a diagnostic..I didn't ASK Them to! I took my day driving over 2 hrs for them to fix recalls...they honestly should have changed the oil for FREE for the inconvenience. We will NEVER go there for any service again.

The salesperson contacted me when a new shipment of Pathfinder's arrived, we showed up, bought and drove it home within about 4 hours.

Michelle at the front desk helps my husband and i feel heard and cared for. i had a few unexpected tire issues where it was an emergency and i didn't have an appointment. even though they are extremely busy (there's no appointments until next month) they always make time to make sure all needs are met and that the car is safe :) thank you

Shea was awesome! I told him what I can afford and he worked with me until I was happy with the number.

Resident thief
Works in repair shop. Repairs not done correctly for example, wrong alternator belt installed,check engine light comes on and off.The check engine problem caused by leaking valve cover gasket found and corrected by mobile mechanic.I received a 2,000 dollar check to keep the Nissan Sentra.I will never by a car of any type from this dealership.Reason, very corrupt people employed at this dealership.

Just purchased a new truck, Dustin and Mike were super helpful and the whole staff made the process quick and easy.

Kudos to Al Sagucio ! He was friendly, knowledgeable, patient in answering my questions, empathetic n a true professional !
He more than met my expectations !!!

Al was a pleasure to work with and worked around my busy schedule. Made this purchase painless which is always one if my reasons i don't like going to dealerships. Thank you AL and definitely loving my car.

Although I've had my car serviced there many times before, I was not shown as the owner of the vehicle and therefore, was unable to make an appointment online even though I had done so before. ? The person I "chatted" with while trying to do so was no help, although he tried.

Very awesome service, he went over everything very well and he was able to go over everything without me being lost. I was able to understand everything, so very great service!

Nick and the rest of the staff were amazing…very helpful and flexible with the support they provided me and my family!

Willie was AWESOME! This was the EASIEST car purchase I have ever experienced. I was able to much online prior to arriving. Willie had everything ready for me when I arrived. He was extremely professional and very knowledgeable. He showed me everything about the car, introduced me to the service department and a few others. I will definitely be back! Much Mahalos!

Bought a few cars from here over the years. I always walked out of there feeling like they gave me a good, fair deal.

Al was awesome! The process was so Smooth and quick. Car I wanted wasn’t even on the lot but wanted to make sure I got and I did. Great service and all the set up for future servicing was super simple. Mahalo Braddah Al and Kuhio! Love my new car.

I thought I was in an alternate reality when I bought my Sentra. I said, "No payment over $200.00 and that's firm." I was expecting to be led over to the used car lot lol. But NO! We were led into the showroom, sat us down at a table, offered a cold drink, and was told we were "sitting next to our new car!" We looked over and there sat my vision of heaven! A 2020 Nissan Sentra SV in electric blue! I was gobsmacked when the monthly payment came out to be $209.00!!! I didn't even test drove it lol. We drove off the lot in my new baby!

Fast forward 7 months. I get an email that my 6 month servicing is late and would I like to schedule it online or call. I called and was shocked to hear they had an appointment the next day. My last car took a months notice to get the works! So I grabbed the appointment with both hands thinking it was a glitch and I would have to fight to keep it. Nope, it was for real, so I pulled my sorry self out of bed the next morning, pulled on my comfies and sneakers. Got in the car and made the 1hour drive to the dealership. Grumping the whole way without my coffee I'd left on the counter by mistake.

When I arrived there were a number of service bays full of cars on lifts. Yeah, my mood beçame even worse thinking I'd have to wait on a mechanic to shake loose. So I grudgingly walked to the door and walked into what I expected to be all morning easily before I got my baby back.

Never in my life has a service department treated me like I was royalty! I was greeted when I walked in, given a BIG smile and advised it should take no more than 30 minutes. My last car it was an entire morning waiting for my beast to be serviced! I was called in from the comfortable seating area, with my free COFFEE in hand, at roughly 40 minutes and they apologized for how long it took!

I was shown all the paperwork that my tires were still great, that they changed the oil and filters, that they had double checked my brakes, and all the other things checked on a safety check! They also either washed the car or it had rained hard while it was sitting in the covered service bay! When that dreaded moment, where you pull out your wallet and gulp back the tears at the price for all that, came I was gobsmacked again. My first two servicing jobs were FREE! Yes, I will say it again for effect. IT WAS **FREE**!!!! And the coffee was FREE too!

Turns out that, although the same family owns both dealerships, they have two different service managers in control of the garages.

I had already liked Nissans, before my old car died, but now I want to marry them!

Fast forward to July 2023:
My Nissan Sentra is still running like a dream and I've had no problems with her in over 3 years. I finally had to pay, that's July 2023 I'd like to stress, for my 1st servicing!! They had it in and out before I could get 4 chapters in my book read! Love me some Nissan products! I will definitely be getting my 2024 car from them. The only reason I'm even trading her in is my knees, and my 91 year old father's knees, can handle how low slung she is, drat it all!

Tire pressure light came on so i pulled in with no appointment. Was happy to wait for availability. Team was quick and got it done beautifully, also explaining exactly what they found. Staff was amazing as usual and i love the new communication technology.

Relatively fast service with Aloha
However Kuhio Nissan is of course a Dealership so the cost of their good service and parts come at a premium.

The safety check took about an hour. When it was time to pay up, there were 4 of us waiting to check out but had to wait about 10 minutes for a cashier since they were short-handed. All in all it was an okay experience. We also understand with the pandemic that a lot of businesses are short handed and we have to be patient.

I was welcomed with a smile and offered a ride (which did not occur the last time I went). I was very happy with the customer service. It’s nice to know that Kuhio listens to their customers

Julie was incredible, WAY above and beyond. We had a starter problem on our truck and a rodeo on Sunday. We couldn’t pick the car up on Friday.

Julie CAME IN ON A SATURDAY to let us pick up the truck.

Compared to another dealer in town, this is night and day. We won’t buy a car from that other dealer again, we only want to buy vehicles serviced at Kuhio Nissan!

For the past 13 years I have bought all of my cars at Kuhio Ford. They have always treated me like a VIP. I desperately needed a new truck fast. Unfortunately due to low inventory and my budget there was nothing available at Kuhio Ford.
I would like to thank GM Aris Berry, Salesman Kellin, and Sales Manger Cory for going outside the box and helping me get a new Nissan Truck at there other Kuhio motors dealership. Willie and Sales manger Michelle made us feel right at home at made the process super easy and fast. Willie took the time to go over everything about the my new truck and there facilities. Before we left my wife fell in love with the Nissan Rouge. Looks like we will be back real soon for another car buying experience.

Mahalos
The Hanson’s

Friendly and quick service. Very knowledgeable staff. Took my 2011 Nissan Titan in for repairs and found some other things that needed to be fixed. Rep suggested what needed immediate attention and they were willing to help me take care of those repairs based on the urgency of each.

Greatest car-buying experience I've had in over 20 years. Consequently thats how long ago its been since my last new car. Thanks to Nick Alquiza and the whole Kuhio Auto team. mahalo nui

Friendly workers and have more space in the waiting area with just about everything that we’ll need while your vehicle is serviced.