- 550 S 16th Ave, Laurel, MS 39440
- Commercial Roofing
- Residential Roofing
- Financing Available
- Free Estimates
- Locally Owned & Operated
About the Business
What people say about “Kim's Toyota”?
Customer reviews reflect a predominantly positive sentiment regarding the dealership, particularly highlighting the exceptional service provided by staff members, especially Lane Bass. Many customers praised his knowledge, patience, and willingness to assist throughout the car-buying process, contributing to a smooth and enjoyable experience. While there are significant complaints about the service department's inefficiency and lack of communication, they appear to be outnumbered by the positive feedback related to sales and overall customer care. The dealership's staff is generally described as friendly and accommodating, enhancing the purchasing experience.
What Users Like The Most
- The dealership went above and beyond to ensure I was happy with my purchase.
- Lane Bass took the time to understand my needs and preferences.
- Dusti went above and beyond to locate trucks that are a closer match.
- I had a great experience with Lane at Kim’s Toyota in Laurel.
- Mr. Lane Bass worked patiently & hard to serve my husband and I.
What Users Like The Least
- The service department is very poorly run.
- I waited over 45 minutes to get an oil plug only to find out they didn’t have the part.
- Talk to anyone but Caleb and only go if it’s your last option.
- I will drive to Hattiesburg Toyota to do business.
- Good Luck with their service department!
Recommended Reviews
This place is great. Charlee was the best. She worked with me for a good week to get me a good deal. I had some collateral damage from a previous purchase, and she still made it happen. They got me a great interest rate from toyota. Tj the finance guy made it better with adding to a great deal with gap and warranty included. I drove 8.5 hrs to get this deal. I'll be happy to make that drive again for future purchases. Thanks again charlee and Tj.
We dropped off a car to have it serviced and a week later they tell us they can’t work on it. The service department is very poorly run. Talk to anyone but Caleb and only go if it’s your last option. Make the trip to Hattiesburg or visit an independent shop instead.
I waited over 45 minutes to get a an oil plug, 1 gallon of antifreeze and A PCV vale for my Toyota Tundra only to find out they didn’t have the part and my order was wrong. We just got another Toyota and from now on I will drive to Hattisburg Toyota to do business. Very Nice Building tho… Good Luck !
- 550 S 16th Ave, Laurel, MS 39440
- Commercial Roofing
- Residential Roofing
- Financing Available
- Free Estimates
- Locally Owned & Operated