Ken's Ace Hardware

We always receive great service from Ken's Ace Hardware. They are more than just a store, they are people who care about our community.

Always the most helpful store in the area. All of the staff are great to answer questions and always offer to assist in loading heavy items without being asked. Can’t beat their customer service!

Apparently Walmart in Jackson, MO doesn't cut keys anymore?
I just needed to get an extra key cut and I was directed to the back of the store, I had a laugh with the key cutting guy and went to check out, the check out line was slow, but the whole situation was like 10 minutes.
So I say pretty good.

First time shopping here today but the place was very clean and organized with. a huge selection . The staff was extremely nice

Staff is very helpful. Prices are a little more, but usually, what you're looking for is there. Home town feel.

Best customer service ever… keep up the good work. Walked in and was asked what I needed and was walked right to the section. These people are awesome.

Even though I don't live anywhere near Ken's Ace Hardware, I would drive out of my way to shop there. There are just subtle positive things happening there that set it apart from competing stores/companies. In this day and age, it's little things like this that make a difference.

Things like spot-on accuracy from the Internet inventory to walking in and they actually have the product in stock. I can't tell how many times in the Cape/Jackson area alone, that has been the opposite experience when shopping for that specific item.
Cleanliness and organization. Zero trash, ZERO, from the far end of the parking lot to the last aisle in the store. There's even free popcorn machine at the entrance even! And I actively saw an associate sweeping the aisles as I shopped. Nothing felt overstocked or cluttered. Even if I didn't have the friendly assistance as soon I stepped into the entrance, I think I could've easily found what I was there for.
Speaking of which, from a customer perspective, it was nice to see a store fully staffed for a change. Greeted at the entrance, halfway in, in the back, up front again, reminded me of when Best Buy would overstaff their stores in the beginning. It was nice. I utilized the help offered, I don't like walking around impulse buying things I think I might need. But to my intoxication of these sorely missed subtle details of other stores, I found myself wanting to see what's around the next aisle, then all the aisles. Yes, I went in for 1 item and came out with 3. They got me. And I liked it.
I don't know what they are doing right or what habits/ routines they have in place to run that store, but for the love of God don't change it. I will come back. I will spend more money. Especially so, if I keep getting the same experience.

I have an obsession with hardware stores and this is by far my favorite! Ways clean and tidy and their employees are ALWAYS extremely knowledgeable and always eager to help!

They always have what I need every time! Ken’s always has an abundance of staff ready to help (if I need it…) around every corner! Top quality brands, top quality products, and as always… fresh popcorn as soon as you walk in!!!

Mr. Kenny is very kind and helpful. Whenever im in jackson and want to get some tools......Ace hardware is the right place to be.

Only place that keep in one of my favorite products and will hold for days till I pick up coming about 30 miles away thanks

Has the feel of a hometown hardware store. The enviornment is clean and organized. The staff are friendly. They stock an array of Goods. Every weekend they have some tastety treats they serve. This is a great store.

Great staff that is very friendly and helpful. Ace as a store has a lot of benefits and a broad selection of items.

They are extremely helpful, and have just about anything I have shopped for, or they knew of something else that would work for me.

Kind staff who are willing to help locate products wherever they may be located within the store and even order the item or items you are looking for.

The "Helpful Hardware folks" live up to the slogan. A great crew trained to assist you in any way possible.
Always sparkling clean location, inside and out.
(I am partial, they're family)

Chad saw what I had in my hand before I got to him and handed me a new one. Thanks so much

Clean store, free popcorn and friendly smiles. Staff here will drop what they're doing and help a person. Place needs more parking is the only problem that I encountered.

I walked in and some staff asked if they could help. I told them what I wanted and within 3 minutes I was checking out. FANTASTIC place to shop.

Barely new store. Clean. Has a wide variety of items. On subsequent trips I have found everything I need when I go there.