- 11200 Stillwater Blvd, Lake Elmo, MN 55042
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
About the Business
What people say about “JTR Roofing”?
Customer feedback on JTR Roofing primarily reflects a positive sentiment, with many praising the company's responsiveness, professionalism, and quality of work. While some customers appreciate the excellent customer service and thorough communication throughout the roofing process, others highlight serious concerns regarding communication and scheduling. Specific complaints include a lack of timely updates and issues with crew assignments, which affected the overall experience. Nevertheless, numerous reviews commend the quality of the final product and the effort made by the crews to ensure customer satisfaction.
What Users Like The Most
- Stew went out of his way to explain the process including dealing with our insurance company.
- Taylor's customer service is top notch, he explains everything and responds so quickly.
- We are extremely pleased with the final product and their professionalism.
- The crew did a great job! They were super thorough, and the roof looks great.
- JTR's roofers are hard workers and detail-oriented. They cleaned up our property thoroughly.
What Users Like The Least
- Communication was non-existent. I honestly think I would not know they would show up if I didn’t call JTR for an update.
- I had an attitude right from the start of the call. He was condescending throughout the call.
- It took them at least 3+ months to come back to pick up the leftover supplies from my driveway.
Recommended Reviews
Work was done a couple years ago.
They did not put a yard sign out to advertise their work.
Their workmen peed behind my shed. They only requested to use the house's bathroom once (I happily let them in).
Salesman that supposedly runs the crew didn't stop by once after the sale. I had to repeatedly explain the project.
Their contract requested payment at the end. Received request for 50% payment, after they were behind schedule.
Only filed for permit after work was nearly done and after I asked.
Still finding gaps in the soffit where rodents enter.
Received notice of lien from one of their suppliers. (MN Law allows unpaid suppliers to place a lien on the property the work was done on. This was not a lien, but a notice that they intended to place one. It was legal, but a bad look to not pay suppliers.)
Yard was left a mess every night.
Poor communication. The workmen ripped the lights off of the outside of the house. I had no intention of replacing them, and good communication would have prepared us for replacing all of the outside lights.
I had the pleasure of working with Stew on our roof replacement. He went out of his way to drive to our home and sit down with us. He explained the whole process including his part in dealing with our insurance company. He was very responsive to my phone calls and emails and was a pleasure to work with!
Taylor and crew did an excellent job ! Taylors customer service is top notch, he explains everything and responds so quickly . Thank you!!!!! Definitely recommend
- 11200 Stillwater Blvd, Lake Elmo, MN 55042
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
Frequently Asked Questions
1. Does the company offer free estimates?
Yes, JTR Roofing offers free project estimates.
2. Are warranties offered by the company?
Yes, JTR Roofing offers warranties on their services.
3. Does the company offer senior discounts?
No information found.
4. How is the company overall rated?
JTR Roofing has an overall rating of 4.8 out of 5 based on 6 reviews on Angi.
1. What services does the company offer?
JTR Roofing offers roofing installation (asphalt shingles, cedar shakes, metal, slate, flat), siding installation (vinyl, wood, metal), storm damage repair, gutter services, soffit and fascia, window installation, and multi-housing services.
2. Are there any services the company does not offer?
No information found.
3. Does the company offer emergency services?
Yes, JTR Roofing provides emergency services.
4. Does the company offer eco-friendly accreditations?
No information found.