- 273 Red Mill Rd, Newark, DE 19713
- Industrial Roofing
- Residential Roofing
- Licensed & Insured
- Flat Roof
- Hip Roof
About the Business
What people say about “JD Gates Exteriors”?
Customer reviews for JD Gates Exteriors are overwhelmingly positive, with numerous clients praising the professionalism, communication, and quality of work provided by the team. Many customers highlight the timely responses and thorough follow-ups throughout their projects, indicating a strong commitment to customer service. The installation teams are consistently described as respectful and efficient, often exceeding customer expectations. However, there are a couple of notable negative experiences regarding delays in quotes and appointments that might raise concerns about reliability for some potential clients.
What Users Like The Most
- They were fast and knowledgeable.
- Wes and his team are the best! These guys are committed to quality work.
- Wes promptly provided a very reasonable quote and arranged a date for his team to perform the repairs.
- What is most appreciated is that the company was honest and explained pricing.
- They were very patient with me when I asked questions and made sure the site was always clean before they left.
What Users Like The Least
- A month later and still no quote, thanks for wasting my time.
- No one showed up within the 2 hour time that was scheduled. No call to cancel or reschedule.
Recommended Reviews
My new door got installed and it looks amazing. They were fast and knowledgeable. They two guys who came out were very nice and im usually pretty hard on peoples work, but im super happy with my purchase and installation. Great work guys!
I've had all of my windows and roof replaced by Gates. First class experience all the way. I highly recommend!
I just had JD Gates install a new deck for me and I can't be happier! The whole experience was wonderful. Wes came out to provide an estimate and I heard back from him with total costs within 3 days (no being ghosted!). His crew worked closely with the county to get permits (which were unfortunately delayed by over a year due to a septic issue). Wes and his office stayed on top of everything and closely communicated with me. When we were cleared for construction, his office manager, Stephanie, made sure I knew exactly what to expect and always promptly followed up with me regarding any changes. If I needed to talk to someone, I could always get in touch with Stephanie or Wes through phone or email. The guys who built the deck were polite and friendly and did amazing work! They were so careful and there paid extremely close attention to detail. I offered to recycle their cardboard materials and they said there was no need because they always recycle these (this was important to me). Also, I swear they built this deck to withstand a herd of elephants--the county inspector claimed, "This is exceptional and well-above code--it will last forever". I can't be happier with my new deck! Now we just need some warm weather.
- 273 Red Mill Rd, Newark, DE 19713
- Industrial Roofing
- Residential Roofing
- Licensed & Insured
- Flat Roof
- Hip Roof