- Taftville
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Free Estimates
- Licensed & Insured
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Sadly, I gave J & M Plumbing a $500.00 deposit on July 7, 2021 to install a washing machine hookup and a sink. They also took my instruction manual in order to ensure that they had everything that they needed.
It is now Sept 26 and my washer and sink are still sitting in my living room. Numerous texts, no shows, cancelled appointments and finally, silence. Phone calls and texts unanswered. Demand letter for payment ignored. Now being forced to file a petition in small claims court.
Unprofessional, unresponsive, and full of excuses. Don't trust this company if you are looking for them to stand behind their work and fix an issue after installation. They will take your money quickly, but will not be quick to respond or fix the issues after installation. We had a Rinnai tankless boiler/ Hot water heater installed by J & M Plumbing and it failed/ started leaking after just over a year of being installed. After paying almost $10,000 for this replacement you would expect quality work. After reaching out to Michael to get it resolved we are still waiting for a response on when the unit can be fixed. We have had to contact Rinnai directly to get this resolved and hire another plumber. Save yourself the frustration and look for another company. Please learn from our experience
My 15-year-old Rinnai tankless water heater started making clunking noises a couple of months ago, and they kept getting louder. After checking on the Rinnai website for a certified repair company, I called two near me. The first one didn't sound very professional over the phone, but J&M Plumbing & Construction did. I'm SUPER happy I chose to go with them. Michael, who's the "M" in J&M, offered just about the best customer service I've experienced in any business I've ever conducted in my 50 years of living. Honestly. He was extremely professional, very friendly, explained everything clearly, and was super patient in answering all my questions. I called in the middle of the day on a Tuesday, and two days later by the end of Thursday, he had installed a brand new updated wifi-enabled Rinnai that is super quiet, ultra-energy efficient, and ridiculously fast in providing hot water. Not only could he teach classes on water heaters (& I'm sure on everything else involved in plumbing and construction), but he could also teach classes on how to provide an outstanding customer service experience. I couldn't be happier with the level of service J&M provided.
- Taftville
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Free Estimates
- Licensed & Insured