- 11990 Grant St, Northglenn, CO 80233
- Commercial Roofing
- Industrial Roofing
- Financing Available
- Free Estimates
- Licensed & Insured
About the Business
What people say about “iRoof and Restoration”?
{
"summary": "Customer feedback on iRoof is mixed, showcasing a blend of positive experiences and significant concerns. Many customers commend the company for their professionalism, responsiveness, and assistance with insurance claims, often highlighting the quality of work and the ease of communication. However, there are notable complaints regarding the lack of follow-through on contracts and the need for customers to be proactive in managing their projects. Such severe complaints suggest that while many have had favorable interactions, the company must address these critical issues to improve overall customer satisfaction.",
"liked": [
"What an easy company to work with! My experience was super smooth from start to finish.",
"IRoof helped me on my roof fixing. They done a great job for me with very reasonable price.",
"iRoof was very helpful in coordination with our insurer. Their crew was both efficient and accommodating.",
"Michael did a great job helping me estimate my roof repair and understanding the tradeoffs.",
"IRoof and Restoration overall was very easy to deal with and extremely knowledgeable."
],
"disliked": [
"It took a lot of calls & messages from me to get things done and months after I learned they never applied for a permit from the city.",
"They quoted our full insurance payment with assurance they would contract out the work to complete some window repairs... They did not do the windows.",
"I should've figured out how to bail on the contract prior to roof install but I did
Recommended Reviews
It's been a rough experience with iroof. Looking back, I should've figured out how to bail on the contract prior to roof install but I did not. It took a lot of calls & messages from me to get things done and months after I learned they never applied for a permit from the city. They did end up doing so and I put 2 stars instead of 1 because the roof did indeed pass inspection. They quoted our full insurance payment with assurance they would contract out the work to complete some window repairs which were on the insurance quote. They did not do the windows and with prompting removed that cost from the invoice. I have been trying for weeks now without success to get an itemized invoice to get final payment from our insurance. I have multiple messages saying they will get that sent with no follow up and no invoice sent.
Their phone is answered by an answering service and I have never (over the course of 6+ months) received a callback based on a message I've left with the answering service. And I've left many.
What an easy company to work with! My experience was super smooth from start to finish. It was quick and easy to get a quote, work started promptly, and the quality is great. They also worked with my insurance to get me a little more money. The house looks great and it was at a price I could afford. I couldn’t have asked for more. Definitely would recommend!
In the midst of trying to juggle life, I’m thankful the team at iRoof showed up to take care of our home and helped with the insurance process. I didn’t have a clue it entailed so much and at times I felt overwhelmed. I would ask a ton of questions and still they would graciously answer. Hopeful it won’t happen again but if it does - I’m calling them out immediately!
- 11990 Grant St, Northglenn, CO 80233
- Commercial Roofing
- Industrial Roofing
- Financing Available
- Free Estimates
- Licensed & Insured