Intown Roofing

Intown Roofing was amazing. Not only was the work world class quality, but it was also completed in record time. They obtained the permits within a day or two and had the entire roof and tresses replaced within a week. Luke and Russ were so easy to work with an willing to answer ANY question I had. I'm beyond thrilled with the work they completed and would not blink at hiring them again or recommending them to family, friends and neighbors.

I had a very positive experience with Intown Roofing for our roof repair. All emails or phone calls were followed promptly with a response from Deb--she was knowledgeable and eager to assist us. The repair itself was smooth and much easier than I had expected. Best of all, the cost was 1/3 of what was quoted by other companies. I really appreciate their work.

I was sitting at my kitchen table for dinner with my family when I felt a drop drop of water hit my shoulder. At first, I assumed it was one of my daughters transforming her dinner into a projectile, but it turned out to be something much more concerning—a leaking skylight. I called my friend that had recently told me how happy he was with some work he had done at his house on a water damaged bedroom. He recommended Intown Craftsman and I called them that very night.

I received a response the next morning, a phone call from Russ Melton. He assured me a member of the team would arrive soon with an estimate and even invited me to call him personally if I didn’t hear from the team soon. There was no need, I received an email and a call later that day.

Russ showed up the next day and provided an estimate for the project. While I had him there, I showed him some other issues with the house that had been on my “to-fix list” and he provided an estimate for those projects as well. The cost was exactly what I expected, and I gave him the go ahead to schedule workers ASAP. They came within a few days, even though it was all happening around the Thanksgiving holiday. Jose and another roofer (sorry, I didn’t catch his name) showed up early for the appointment but waited out front until the appointed time. They were courteous, kind (even to my very excited dog), and had the problem fixed in no time. They even installed additional flashing to the second skylight (which hadn’t yet started leaking) just as a precaution, free of charge.
The office staff were just as kind and professional as the roofers. I worked with Deb Burris who helped me with billing and scheduling. The interface for billing was simple, the contracts and estimates were clear and easy to understand, and she was very knowledgeable and responsive over texts, emails and calls.

I will certainly be calling them again soon for those other household projects. I recommend using them if you have any home improvement or repair needs.

Be careful if you hire. They upcharged us twice after work got started (once for $1000 and once for $1400) for items that were addressed on the estimate. They were also the most expensive out of three companies considered.

In response to Intown’s reply:
We did pay $600 to fix the hidden trim work. We didn’t feel it was right to pay an additional $1,000 for that and other items addressed in the estimate. As for changing the scope of the project, the recommended paint did not perform as described by Intown. We could not see our way clear to pay an additional $1,400 on a $14,000 job.

We used to be one of those 1,400 satisfied customers. Sorry we could not work this out.

I have relied on Intown Craftsman for handyman repairs, but recently I needed roof repairs. The team did not fail! We discovered openings in the eaves of our porch roofline when a possum managed to gain access to our attic. Intown Roofing came to assess the problem, discuss solutions, and provide estimate. The staff worked with us to schedule the work and the crew arrived on time and prepared. They were courteous and professional and fixed the issues (it was a bit of a custom repair) quickly. I would definitely recommend Intown Roofing / Intown Craftsmen to anyone needing roof repairs!

Intown Roofing has done a great job for us on multiple occasions. They have a wide-range of expertise and we've used them for bigger issues related to our roof and even smaller problems with our garbage disposal. They have always responded quickly and professionally no matter when/what the issue is. I highly recommend this very friendly company for all your roofing/handyman needs!

I had bad leaks in 4 places during heavy rains in July 2018, one close to light and bathroom exhaust fan (electrical), calling several roofing they gave appointments few weeks away. I spoke to Deb at Intown roofing and also explained the situation which I was telling others. Deb was kind enough to schedule an emergency service and sent a technician the next day even though she was booked. They guy came fixed the roof leaks and its been over a month and several heavy rains again after the repair I don't see leaking
I truly appreciate your help Deb and GOD bless you for helping me out. You saved my ceiling and stopped causing any further electrical or other damages.

I will use your service again (Intown Craftsmen) for other needs.

My house is so beautiful thanks to Intown Roofing! Their attitude made me feel like my project was very important to them as if this was their home. I’m very pleased with their attention to detail, quality of work, and superb customer service. The roof and gutter installation and clean up went smoothly. Both the project manager and owner of Intown came out to make sure everything was done to my satisfaction. Intown Roofing really is everything you want in a company – professional, courteous, punctual, responsive, knowledgeable, easy to work with and honest!

I hired INR last week. The owner, Russ Melton, came out and gave me a fair and comparable price. The workers were on time, professional and efficient. I had prepared for the job to take longer than quoted- but they finished on time as promised. Very happy!

We recently had an active roof leak and another company wouldn't even quote us for a repair. They said we needed a new roof, even though ours is only about 11 years old. I called Intown Roofing for a second opinion, as referred by a neighbor, and they were great. A gentleman came out to our house within a day or two, found the issue, gave us a quote, and it was fixed the next day. Years ago we were taken advantage of by a fly by night roofing company. Never again! I will continue to use Intown Roofing.

We had a huge cross-country move, and Russ and his team worked with us by phone, took care of everything, and even helped us out one very late night when we didn't have keys - can't recommend them enough!