- 30721 Greenfield Rd, Southfield, MI 48076
- Commercial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
About the Business
What people say about “Insurance Repair Pros-Fire-Water-Storm-Mold-Roofing”?
Customer feedback is mixed regarding Insurance Repair Pros. While many reviews highlight the company's professionalism, efficiency, and proactive communication, there are serious concerns from some customers about delays and lack of follow-up on small projects. Positive reviews consistently praise the quality of work and the responsiveness of the team, emphasizing transparency and attention to detail. However, the negative review points to significant delays in project completion and communication issues that have frustrated customers. Overall, while the majority express satisfaction, the notable complaint about delays raises caution.
What Users Like The Most
- Excellent service, honest, reliable, respectful, and the job was done right the first time.
- They were professional, efficient, kept in communication and went above and beyond.
- Everyone in the Company was friendly and easy to talk to and available when needed.
- They dealt directly with my insurance company and I didn't experience any of the stress and hassle that I was expecting.
- The workers were friendly, clean and did a very nice job.
What Users Like The Least
- The project manager seems in absolutely no hurry to finish this job.
- My mother has had to send a message to the project manager asking when they would be completing things.
- I cannot begin to count the number of times my mother has had to send a message.
Recommended Reviews
BEST BEST BEST. IDR has been in business for decades for a reason. Excellent service, honest, reliable, respectful, and the job was done right the first time. Highly recommend IDR!!!
My mother had this company start a small job back on March 8, 2025 and here we are on May 24, 2025 with the job not yet completed. If I could give zero stars here I would. The project manager seems in absolutely no hurry to finish this job, perhaps this was too small of a job for him. I know in my personal opinion that they shouldn't be getting paid the full quoted amount simply because they've dropped the ball so many times at this point. I cannot begin to count the number of times my mother has had to send a message to the project manager asking when they would be completing things. Now I know what some reading this may be thinking, well some things take time. We've been waiting on some simple insulation to be installed to complete this job. So it isn't as if something was a special order item. At this point all I know is if you're looking for a place to do work for you I'd highly recommend looking elsewhere.
Insurance Repair Pros was top notch in restoring my flooded basement. Jason was professional, efficient, kept in communication and went above and beyond in advising with the many decisions to be made.
- 30721 Greenfield Rd, Southfield, MI 48076
- Commercial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates