Hometown Ace Hardware

From the moment I walked in I was offered assistance looking for a specific item. Then when I had issues with a product I bought on the evening of May 19th, the gentleman at the register understood and took care of me. I will continue coming back and recommending to everyone.

Went in today for charcoal and every single member was beyond helpful. From helpingme locate the product, ringing me up and helping me load on to my vehicle.

In and out. I had a project that I had to learn to fix as i go, and so I made about four trips here They helped me from the moment I stepped through that door till the time I went out that door. I like that

The staff are friendly and willing to help at any moment. They have odds and ends others don't seem to carry. They'll continue to get my business.

This store saved my day! I own Slik solar cleaning and had a part break on my rig that I absolutely needed to complete my work day. The staff was more than helpful at helping me find the right part and allowing me to test the functionality of the replacement parts in their parking lot. Friendly, kind, and helpful people.

The employees are very helpful. They even have a cat named Ace roaming around in the store. How cool is that? And Ace is very friendly too.

Two great gentlemen helped me find the tools for polishing brass and safety equipment I needed, providing great recommendations. I unfortunately didnt get their name but great customer service!

Everyone was ready to help me as soon as I walked in. Great customer service & love the cute neighborhood store

Very helpful and knowledgeable staff. They all know where everything is and even when they’re busy they make sure to check on everyone at least a couple times. Great store to have here in Buckeye

This hardware store meets the needs of my household projects without the hassle of walking for miles in a home improvement big bix store.

Employees here get offended, mad, when you tell them you no longer need there help,
One of the older employee was helping me find a bolt I no longer wanted his help kindly told him I can take it from here since I'm going to look around a little more but he insisted on not leaving to the point I had to get serious with him so he can stop. Unfortunately this is the only hardware store in this side of town

Extremely overpriced. Literally have a single bolt that cost $10 and can get 2-3 for $6/lb at tractor supply. Will not take returns or warranty on the simplest of things. Have tried to return multiple items on separate occasions and it’s always we can’t because we’re a family owned business and we’ll be losing the money. Maybe don’t rip your hometown people off and more people would spend money there.

Had to replace a window glass in my garage door. Called Ace in Buckeye And they fixed me right up. What a Great Store atmosphere. Kind Professional staff. It’s continues to be my go to hardware Store. R Harris Goodyear

Not sure what happened this location. It used to be my absolute favorite location the people are always nice the managers are always nice. And the owners were amazing been going here for almost 25 years. Always what I needed an emergency part at closing time or a little bit after closing time they've always helped me out. Cuz I know where everything was. Today on the other hand I pulled up and it said yes we're open apparently when I walked up they turned the sign around and it said we're closed. The doors were not locked and people are still checking out. I knew exactly what part I needed and exactly where it was. They told me they were closed and to get out. I asked him nicely "can you at least sell me one thing I really need it" they replied " no we are closed!" Sadly it seems the hometown Ace Hardware there's no longer the very nice and helping Ace Hardware I Used to Know sadly. Not that I would come here all the time when they were closed or 5 minutes after. I can say and count on one hand the time in the last 25 years I absolutely needed their help right when they close their little bit after and they were glad to help me. Again not this time. The rudeness and absolute refusal to help me out when I really needed a part is ridiculous. Maybe New Management maybe new people maybe they had a bad day but As a plumber and in the business. I always go the extra mile to help out a customer. Whether it's after hours or time to close. People need stuff and human kindness goes a long way. If I was unable to help somebody and it was after hours I would at apologize profusely didn't hear that here and sadly humankindness is no longer at this Ace Hardware a simple sorry we can't help you we're closed instead of blatantly refusing to help would have gone a long way. They lost a 25 year long customer not only for me but from my entire Buckeye family.

Buckeye has grown in a crazy way over the last 20 years and many of the brick and mortar stores we grew up with are long gone. I personally go out of my way to spend my money locally to support the few that are left, they know what customer service is. Although there were a few communication glitches to get a product from Ace here in Buckeye Jessica made the arrangements to get what I needed and its appreciated. The Buckeye we all new growing up wont ever be the same but we still have hints of it here, this store is one of them.

If you're looking for a friendly and helpful spot to pick up your hardware needs, look no further than Hometown Ace Hardware. Located right in the heart of our community, this place has got everything you could possibly need for your DIY projects and home repairs.

As soon as you walk in, you're greeted with a warm welcome and a smile. The staff here are not only super friendly but also really know their stuff. Whether you're a seasoned DIY pro or just starting out, they're always happy to lend a hand and offer expert advice.

And let me tell you, they've got an impressive selection of tools and supplies. From nuts and bolts to paint and gardening gear, they've got it all. And if by chance they don't have what you're looking for, they'll do their best to track it down for you.

So, if you're in need of some hardware or just want to support a great local business, be sure to stop by Hometown Ace Hardware. You won't be disappointed!

So much better than the big box stores. Fun friendly staff who really want to help you and know what they are doing. The store cat was very chill.

I was amazed by the service I received while visiting the Ace Hardware in Buckeye. I was helped by Jose to refill my propane tanks, he was very polite and respectful.

During this same visit I was helped by Alex to make a few new set of keys. He was also very helpful, he made my keys while jose was filling the propane tanks.

These young men made my visit very easy going. I was able to get in and out with no wasted time waiting for staff to help me.

Every visit going forward I will be requesting the help of Jose and Alex, to make sure I am getting the best service possible.

The prices are a bit more than the competition, but the staff helpfulness and expertise make up for that. The selection is great for a small footprint store.

It’s great to have a hardware store literally in “your” backyard. The staff has slways been super friendly, knowledgeable and are welcoming. Great selection even though it’s a small hometown store they have it well organized, super clean, and great inventory!

I went in to the store today and as usual I was welcomed from the moment I walked in to being asked if they can help me with anything. And helpful they are. They make my life easier so I’m not searching for what I need. Even though they were out of stock for one of my items they called the Verrado store and they had it. I got what I needed and left and went to Verrado where the remaining items I needed were at the counter waiting for me. Everyone at both stores are always so friendly. I always support local businesses and this is one I have zero complaints about. The employees are great and it’s obvious the management strives for customer service. Good job Ace.

Always so nice and helpful! They always make you feel that you made the right choice to stop there, instead of the big box store.

I always go to ace first. Knowledgeable staff and reasonable prices. I went to Ace hardware in Buckeye to get screens made. Gaston guided me on how to do the measurements properly. When he completed the screens he called me after installation. They looked so nice! I had Gaston make new screens for my entire house. Thank you Ace hardware and thank you Gaston.

Updated Review 12/14/23.
If you like being made felt like you're a thief, this is the Ace to go. Staff will be super friendly and helpful, but then stand literally in the same isle untill you get a product and walk to the register. Even if you say "thanks, I'm good" they will still stand there and watch you like a hawk pretending like their doing something. You're not slick, everyone knows what you're doing. I don't blame the workers, they are just the little guys. These direct orders are coming from the female store manager. I've been at that location multiple times spending 100's of dollars over the last year. At first I thought I was being sensitive about it, but after talking with multiple people from Old Town Buckeye that go there, they have all experienced the same thing. Last time was the last straw. I had the store manager help me find something, she stood there the entire time. She asked me, "Are you good?" I said "yeah". She hesitantly left and not even a minute later another lady comes and stands at the end of the isle watching me. I'm sick of it, I will never shop here again. I even told multiple contractor friends that shop there about it and they said they will not be going there either. Guess what Old Town Buckeye Ace, PEOPLE STEAL! It's never going to stop! But treating everyone as they are thiefs is NOT the way to go about it. Shame on you!! Be better, do better. If you don't trust your community, why are you here?

I've been here a few times now and every time I come everyone is nice, helpful, and eager to help you find what you need. I really like that it's small so there's people to actually help you not like going to the HD. Plus they have cool hats.lol

Great service. Easy in and easy out. Love my Ace Hardware. Friendly people who greet you entering the store , then help you with your needs. Why go to one of the big time consuming stores when Ace can handle all of your needs in a fraction of the time. Buckeye Ace Hardware Thank you.