- 3715 N Hwy 7, Hot Springs Village, AR 71909
- Residential Roofing
- Warranties Offered
- Slate Roof
- Gable Roof
- Rubber Roofing
About the Business
What people say about “Homestar Solutions”?
Customer feedback is largely positive about Homestar Solutions, highlighting their professionalism, efficiency, and helpfulness in handling roofing and repair projects. Many customers praised the team's communication throughout the process, ensuring they felt supported during insurance claims and installations. However, there is a notable exception regarding customer service, as one review cited poor handling of a roof installation issue involving defective shingles. Overall, while the majority of clients had excellent experiences, the mentioned service issue suggests a need for improvement in handling customer concerns.
What Users Like The Most
- Emilio was always professional and courteous and DID WHAT HE SAID HE WOULD DO!!!
- Homestar is an honest, full-service, no-nonsense company.
- The team was efficient and open communications all the way.
- Robert came out quickly, did an inspection, and helped me submit the insurance claim.
- The crew was very professional and friendly. They cleaned everything up when they were finished.
What Users Like The Least
- I received poor customer service with a 'cosmetic only issue' with a new roof installation.
- My questions about the 5-year craftsmanship warranty were ignored.
- I would not recommend.
Recommended Reviews
I received poor customer service with a "cosmetic only issue" with a new roof installation.
Installer used a few defective shingles that are noticeable since they are along the edge.
I was however placed on speaker during a call, so that my concern was addressed even more. Jami has been looking into it now for 3 weeks and hopes to have an answer next week, hopefully.
They do offer a 5 year craftsmanship warranty and my questions about this were ignored.
I am now having a second inspection elsewhere so that defective shingles are replaced.
I would not recommend.
Dealt with Emilio, he was always professional and courteous and DID WHAT HE SAID HE WOULD DO!!! Great job Emilio (and Jaimee in the office). Highly recommend!!!
Emilio and Homestar were recommended to us when we were having an issue with our insurance company regarding the viability of our roof. Emilio came over and gave us a free assessment. He was honest, kind, and incredibly competent. He could have easily told us we needed a replacement (and thus have possibly gained a client) but instead was totally professional and what he saw was that our roof was still full of life. He sent me a thorough and detailed report stating this which I was able to send the insurance company and retain our coverage. This is an honest, full service, no-nonsense company without an agenda to sell you on anything. This is the roofing company you have been looking for. Don't hesitate to trust them with your home.
- 3715 N Hwy 7, Hot Springs Village, AR 71909
- Residential Roofing
- Warranties Offered
- Slate Roof
- Gable Roof
- Rubber Roofing