- Chelsea
- Commercial Roofing
- Residential Roofing
- Licensed & Insured
- Locally Owned & Operated
- Green Roof
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I would have given a zero if possible. My experience is extremely poor service. I had a bathroom shower replaced. Took 3 weeks because the installer didn't show up 4 days that he said he would. One year later I had mold on the inside of my shower behind the caulk. Investigation was performed and it was determined that the shower wall was wet when the caulk was applied. It has been 2 weeks now and I was just told they do not have an infinite number of staff and they will get to it when they can.
Three months after the shower install I had Rebath out to install a tub/shower combo. For the same price they were in and out in 2 days. I had a drip on the overflow. Called them and they were out the next day no problems. Excellent quality and service.
Don't waste your money with Homeowner services of Michigan
Think Twice Before Hiring Homeowner Services of Michigan (HSM)
Our experience with HSM was a complete nightmare. We hired them for a home addition and renovation, and issues started early. The crew removed our original solid wood kitchen cabinets without authorization and offered inadequate compensation for replacements (basically unfinished MDF cabinets from Menards).
The problems continued when the roof was left un-tarped during a severe thunderstorm, causing significant water damage. Throughout the project, communication was poor, decisions were made unilaterally by HSM, and structural issues were discovered. Some repairs were made without our approval, violating our contract. The project was abandoned for a month without explanation, and multiple mistakes were made, including installing the wrong window and missing deadlines.
HSM also withheld an 11% rebate from Menards, instead charging us full retail price, and refused to fix a basement leak, demanding extra payment. Delayne Barber delayed project completion and final inspections until full payment was received, holding our certificate of occupancy hostage. After moving back in, we discovered multiple workmanship issues, including improperly installed siding and flooring, both of which are now buckling. When we reached out, Delayne's wife Tara, who is not part of HSM, emailed me telling me not to contact them again.
In the end, we had to hire an attorney to get HSM to finish the project. Overall, we faced negligence, poor communication, unauthorized work, and multiple breaches of contract. This was been an incredibly stressful and frustrating experience, and we strongly advise potential clients to think twice before hiring HSM. I've heard similar stories from multiple other clients of his - it's a common pattern of behavior.
HSM did a major renovation of our master bathroom this past fall. They did a beautiful job and I would use them again for any future home improvement projects. Everyone working for HSM was very professional and the total renovation was completed on schedule. I absolutely LOVE my new bathroom and would certainly recommend HSM!
- Chelsea
- Commercial Roofing
- Residential Roofing
- Licensed & Insured
- Locally Owned & Operated
- Green Roof