HomeBase - Laramie, WY
- 756 N 3rd St, Laramie, WY 82072
- Industrial Roofing
- 24/7 Emergency Repairs
- Licensed & Insured
- Metal Roof
- Slate Roof
About the Business
What people say about “HomeBase”?
Customer feedback for HomeBase is overwhelmingly positive, highlighting the store's impressive selection and friendly, helpful staff. Many reviews praise the store's ability to serve the local community without the need to travel to larger cities for home improvement needs. Despite a few negative experiences regarding customer service, these are far outweighed by positive remarks about staff assistance and the store's organization. Communication seems effective, with most customers expressing satisfaction with their interactions. Overall, HomeBase is seen as a valuable addition to Laramie.
What Users Like The Most
- The staff are super helpful and the selection is fantastic.
- Management and staff go above and beyond in customer service.
- Great selection and prices are good. Staff super friendly.
- A huge selection of anything that you could possibly want for your home, ranch or business!
- The store is well laid out and organized.
What Users Like The Least
- I had to hang up after being put on hold for too long.
- A worker thought I was stealing and made me uncomfortable.
- Found the price of a portable grill much higher than other retailers.
Recommended Reviews
I went to HomeBase to buy an outdoor spigot. I couldn't find one. I asked an associate who was wandering around and he pointed to a wall stocked with nozzles and sprayers. Out of politeness I went and looked again.
I eventually left and went to TrueValue. I told them what I wanted and they walked me over to the correct shelf and showed me my options.
Thank you TrueValue of Laramie!
I tried calling HomeBase to tell them about my experience, but they put me on hold and I stayed on hold until I arrived at the grocery store. Then, I had to hang up.
HomeBase is really busy.
I stopped by HomeBase today (8/2/25) looking for a specific fastener: 10MM x 1.25 x 50MM with a hex/Allen head. The shelf was empty, but I could see they normally carry it. I asked at the counter if they could order some, even provided a photo of the SKU. The answer was no.
I was also told they didn’t have any in the back—though I hadn’t asked. That’s two “no’s.” Then I was told a delivery is coming soon, but they can’t guarantee the item will be on it, because no one seems to know who manages fastener inventory. That makes three “no’s.”
When I worked retail, I was taught to find a way to say yes. That doesn’t seem to be the service philosophy here. I was also told there’s a $25 gift card waiting for me at the service desk from a previous visit. But after that kind of experience, why would I bother claiming it?
Instead, I went home and ordered the bolts on Amazon. I guess this is the Radio Shack model—make it just frustrating enough that people stop coming in. With a little planning, I may not need to return to HomeBase at all.
I'm really not difficult to please. I just want a solution rather than no's. I could have waited a week or two, but that was not an option. There were no options. I hate to be whiny, but service is service. I can always order online. I came for service and they basically showed me the door.
I absolutely love shopping at HomeBase Laramie, where the staff are super helpful and the selection is fantastic. It’s a win for the town and region that HomeBase decided to join the Southeast Wyoming community!
We are really impressed with this store. It is very well stocked and the staff are helpful and kind. It is nice not having to go to Cheyenne for everything. We can't stand Bloedorn.
137 locals recently requested a quote
Company Locations
Branch Offices
- 756 N 3rd St, Laramie, WY 82072
- Industrial Roofing
- 24/7 Emergency Repairs
- Licensed & Insured
- Metal Roof
- Slate Roof
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