Tough Guys Landscaping & Lighting

Terrible service, exorbitant charges for work not done. We have an underground sprinkler system. We needed one of the pipes replaced and it was about 15 feet in length. They sent out one woman worker to dig it all up and replace it. She worked for one day on it and wasn’t done. She left a big pile of dirt in our yard and then said she would call us to schedule another day but it would be about two weeks. We found someone else to finish the job. They charged us way too much money for not finishing the job. We didn’t want our yard left all dug up for two weeks. It was terrible customer service. Then we needed them to come and fix the aim on one of the sprinklers. The guy came out and didn’t know how to do it. They charged us anyways.

Awesome team to work with. Kadyn is a top notch sprinkler tech. If you need it done right have him and his team get it done. Awesome service!

ToughGuys are friendly, great to work with and are great contributors to our community. I would highly recommend you using their services.

Living on a ranch, the Colorado spruce, with the twinkly mini-lights and topper, can be seen for a great distance. It also serves a beacon to our otherwise tricky to find, Airbnb. Brian was quick to fix any hiccups and excels in customer service, no wonder they have an A+ rating with BBB!

Tough Guys installed my Christmas lights this year. They were professional, responsive and explained all of my options. They were available should I have any problems, but I didn't. I highly recommend them.

We reached out to Tough Guys for the holiday lighting. Dakota and Dom were professional and very helpful. We are so excited about our Christmas lights!

Tough Guys has taken care of our holiday lighting for the last 2 years. We absolutely love their work and they approach the job in a professional manner. They are wonderful to work with.

We became new customers of Tough Guys Holiday Lighting last year and it was the very best thing we could have done. A representative came to our house and spent a great deal of time showing us the variety of options available. He spent as much time as we needed and went over the process and costs in a manner we understood. How refreshing to have someone speak to you who knows everything about his company and is willing to share that information. Within a day we had a quote for the cost and a narrow window for the date the lights would be put up. We had a slight issue with the timer, but as soon as we reported the problem someone was out the very next day and all was well.
Tough Guys are professional, they care about their level of service and they listen to the homeowner.
Our recommendation: Don't bother to look any further, Tough Guys Lighting are the best!

Amazing Quality even better people. Brian and his team do my families Christmas lights every year. Best part If a bulb goes out he comes and replaces it within 24hrs. At the end of the season he even comes and takes them down and then stores them until next year. Hands down worth every penny to have Tough Guys install yo ur Christmas lights.

Disappointed that I have to write this review, but after being a customer for seven years, Tough Guys does not honor their word. I am fully capable of turning my system on each spring, but was told years ago that any damage that results from freezing will not be covered if I do not have them turn on the system each spring after having them winterize. This summer, one of our valves had freeze cracking and burst, but TG will not cover this fix as they said they did not see it damaged this spring. In the years I have had TG turn on my system, never have I seen a technician check the valve boxes when turning the system on each spring, so it's no surprise they did not see this problem. After noticing our water bill doubling in a month, I had TG come check out what was going on and at first replaced my sprinkler head that didn't need replaced and said nothing was wrong, but after convincing them that doesn't make any sense and there must be some other problem, they found the issue. The technician that repaired my valve told me this was clearly from a freeze event, which did not happen during the summer, so it clearly occurred this winter, but went unnoticed until the water bill increased significantly. TG is happy to take your money, but will not stand by the work they do. I would not recommend this company and would encourage others to look elsewhere.

We planted bushes and trees along some areas of our garden this year. One was mowed over a few months ago so we added a ton of mulch and stones around them to make them more visible. Now my second tree berry tree has been mowed down. I hope our stones damaged your equipment because the people who work here are damn near blind. 100$+ in damage. Those bushes might put out new growth but I doubt they can strengthen enough to survive the winter now. Those plants were nurtured back to health through an entire month of graupel and hail storms and survived everything this summer has thrown at them only to be cut down to the root by these imbeciles we invited into our personal space.

Maddison & the guys got our abandoned sprinkler system up & running again! They worked well as a team, were friendly, professional and knowledgeable. I appreciated them taking the time to explain each phase as well as walk me through their process. I highly recommend!

I have used Tough Guys for different services (seasonal yard work, rock landscaping and holiday lighting). They have always been easy to work with. They are professional and prompt. Quality work. Also, very easy to communicate with, both with the people in the office as well as those who discuss the work and schedule it. Highly recommend.

This was the first year my wife and I have used ToughGuys for Christmas lights. They were very professional, and understanding of what we wanted for our home. The results were fantastic. I couldn’t believe my eyes when I came home from work, at night, and saw the lights for the first time.
My neighbors were envious and wanted to know who did the great job. If course we told them it was ToughGuys Landscaping and gave them the number. A big thanks from us to your company. It made our Christmas this year.

We were pleased from the meeting to design our holiday lighting of our home to the installation. The commercial grade lights were added with care. We will enjoy these throughout the holiday season.

Nice work! The Tough Guys designed and set up Christmas Lights on the front of our house last year. They strung them up in a way that accents the roof line. We loved that. More, we also took advantage of their service that can include storing the lights you purchase and then re-installing them each year going forward. That's the best part!

I don’t typically write reviews but I was so blown away by my holiday lighting experience with tough guys that I want to share it! I truly believe they are the best lighting service in Laramie and it made such a difference in our joy this season! Their light selection has such variety, I was shocked at all of the colors and style options I had to choose from! It’s not just the run-of-the-mill lights I used to put up every year, I was so excited because I chose bright vibrant colors that Weren’t available from anywhere or anyone else! The clarity of their lights is unlike any other Christmas lights I found before- they really are the brightest lights on our whole block. It’s fun to drive around town and recognized which homes were installed by tough guys holiday lighting because they are unmistakable for their brightness and precision! Their technicians were so timely and trustworthy. They were friendly to work with and actually seemed glad to be there installing my tough guys lights. And even better, when it was time to take them down it was so seamless and smooth. It made a process that is usually a headache to deal with on my own around the holidays some thing that was actually such a joy! I was so excited for November to come and have them install my lights again! It will be a tradition every year and a great gift idea.

Absolutely the best! The crew is always polite & professional! There is also an added benefit of doing business with these guys, they give a lot back to the community! 5 STARS!!

Very happy with the Christmas Lights installation on our house in Laramie. Great company, great service, great communication.
Steve and Melanie

Tough Guys makes downtown shine for the holidays! From outlining our commercial buildings with beautiful lights to adding some shine to our public spaces, TG helps us create a sense of place where the community wants to gather.

Did beautiful Christmas lights on the house. Installed and removed in very timely fashion. Will continue to use every year.

The Tough Guys crew is awesome! We love how they come dressed in holiday hats to string our lights!!! Our neighbors & friends love the lights. Plus Tough Guys stores our lights! What a deal!

Not just great landscaping and advice on landscaping but Christmas lights! Best service ever! Never have to worry about putting lights up, taking them down, replacing burned out bulbs or even storing the lights. Tough Guys takes care of everything and all you have to do is enjoy them!

We love Tough Guys holiday lights! They are beautiful, quick, friendly, and reliable. We love the ease of having our home be bright and cheery without ever having to climb a ladder in the Laramie wind. Our first year, they even squeezed us in EARLY after finding out we had children who were looking forward to seeing our house decorated. We will use this service as long as they have it available.

Christmas 2021, Tough Guys designed and installed our Christmas lights. We LOVE our lights! They were meticulous with our design and installation and very friendly and responsive to our needs and questions. We highly recommend Tough Guys for your holiday lights!

Tough Guys installed Christmas lights for me and did a fantastic job! We ended up deciding to keep the lights up all year round and not just for Christmas. They were diligent at making sure they were in great working order throughout the year! I love that they are moving our community to have amazing Christmas spirit with their lights!

I am very pleased with Tough Guys! They came out early this past spring to re-evaluate and repair a sprinkler system, long in disuse from the previous property owner. Kayden was a new employee, but came knowledgeable and able to make things work - the 1st time. When I’ve asked for additional services to refine the operation, Kayden came to patiently educate us and help us make solid decisions. Now he’s been back today to do our winter “shut-down” and again helped me make appropriate decisions for next spring. This company employs quality people who are really good at their jobs. I would recommend Tough Guys to anyone in the Laramie area seeking lawn care services.

I can't say enough good things about Tough Guys! They hire top notch staff and do an amazing job of training and supporting them. Their work on my home over the last 3 years has been excellent! They completed resloping and gravel around my foundation last year and it was perfect! They just finished a big project on my sprinkler system and Madison was AMAZING! They installed my holiday lights last December and they were beautiful. They care about customer satisfaction more than any other business I have encountered in Laramie. I also love that Tough Guys hires so many female staff who do some of the very best work. This is a great business in our community.

From the bottom of my heart: HELL YEAH!!! There is a Tough Gal head tech, and she is awesome!!!

Today we had a nice guy come to our house, and noticed the previous guy who came made a sequence of errors, and realized he had to call his head tech. They worked really well together. He treated her with a lot of deference and respect, and she ended up coming in person to help him, despite her full schedule as well.

I was so happy, I gave her a girl power high-five :)

I am also a young woman in a male dominated field, so I know what it feels like to come into a room where people are disappointed to see me, doubt my abilities and rank, because they have a preconceived notion of a "Tough Guy." I also know what it feels like to have to prove yourself twice as hard every day, especially if you are in charge.

I love that this company is supporting her and putting a person in charge based on her ability. We are moving, but if we weren't, that alone would make us customers for life.

I've used Tough Guys Lawn Care for a few years to take care of the lawns at our rentals. I really like their summer care package. They mow, fertilize, trim trees and bushes, and perform weed management. I didn't have to worry about the lawns all summer and the properties looked good. That is really valuable to me. I highly recommend the weekly lawn care plan.

We hired Tough Guys to build a backyard fence. In the past, our experience had only been positive. In fact, we recommended TG to friends at UW. The fence, however, is another story: shoddy materials, building part of the fence over the existing sprinkler system, and inexperienced fence builders. The fence is barely one-year plus and already showing structural damage. To be fair, Brian has visited the site and Ridge should replace the broken areas. In November. My wife visited the office in May. This is an expensive fence, we had expected far more from these guys, and I am waiting to see if Ridge does come calling in November. These are good guys but not structurally informed about fencing in a timely and constructive fashion.

Tough Guys Lawn Care completed our new build landscaping. A job which included some stone work, irrigation system install, and tree/shrub planting. We are VERY happy with the result. The service and communication along the way was terrific. Ridge and his crew were professional, knowledgable, and answered any questions we had while making recommendations for future care and design.

Tough Guys is a great business! They've been responsive when we needed help and were very reasonably priced! I can't thank Brian and his crew enough! We will definitely be using them again in the future!

I live at Sun Chase village in laramie. Your crew is responsible for the lawn care and snow removal. Your mowing abilities are below average at best. Leaving patches of tall grass, and not removing the clippings as you cut kills the green grass. I would consider your snow removal business even worse. I don't belive there was a single snow storm I didn't have to shovel the walk around my apartment. Just for your crew to come threw mid morning with shovels and get paid to do nothing. Also it took 3 days for your crew to show up and shovel the parking lot with the big storm this spring. The residents of the apartments had to remove the snow themselves just to get there cars out and go to work. Which I'm sure you still got paid for. I was not going to leave a comment, but you tried to undermine the authenticity of my review by saying I do not have an account with you. I would NOT reccomend Tough Guys services

Worth being put on the waiting list they came out last week to do my lawn and it looks amazing I couldn't be happier they way it turned out they everythingwe askedthe rocks the sod and sprinkler system. They kept us updated on everything and kept within the estimate they gave. Definitely recommend them

They set up an appointment for one of their free estimates and blew off the appointment. You call them up and no one you need to talk to is ever around. Finally I was able to talk to one of the guys in charge who told me that they couldn't possibly look at the job they promised to look at for at least two and a half months.
So if I could give them less than one star for reliability and customer service I would. Hey I get it lawn Care people are busy right now but if you're too busy to live up to your obligations maybe you need to not make those obligations.
Definitely not a place I'd recommend. And these folks came recommended to us by people that we really trust so maybe The times they are a changin'...

Today (June 28, 2021) I had the pleasure of getting to observe specialist-employee Conlon of Tough Guys Lawn Care approach and solve a series of problems with the sprinkler system that have plagued my yards in Laramie. He approached the issues intelligently with experience and the appropriate tools. I was especially pleased with the openness of his diagnostic logic, which he clearly expressed as he worked. Conlon discovered an important error of omission in the map I had developed summarizing system-wide positions and relationships of the sprinkler heads. The problems were complex enough (e.g., involving circuitry of the system-control units) that solving the causative issue itself was beyond my abilities. In my opinion, Tough Guys holds a treasure in the employment of Conlon.

Tough guys has been a wonderful company. Always professional, reliable, and will even do extra things when I need them, like clean up after a storm, or garden debris cleanup. Couldn’t be happier.

Tough guys did a great job installing our sod! Great price and service, would recommend them to anyone needing landscaping work.

Tough Guys is the best lawn care company around. They have helped us with sprinklers, (blow out and maintenance), fencing and snow removal. They also helped us prep an area for a shed to be built. They are prompt, responsive, professional and honest. If you want a job done, and you want it done right, Tough Guys is the way to go.

Since moving to Laramie a year ago, we have used Tough Guys for several projects, including cutting and removing sod, preparing a gravel area for a backyard shed, building a fence, re-designing and repairing a sprinkler system and blowing out sprinkler lines. They have done impeccable work every time, and the end result is always fantastic. Their employees are professional and considerate, and the attention to detail is impressive. Mikey and Brian truly care about their customers, and they are some of the finest people you will ever meet. I can't recommend them highly enough.

My overall experience was fantastic! I scheduled an appointment at 10am with Tough Guys to winterize my sprinklers and the technician promptly arrived at 10am. He was very quick and professional. I would highly recommend Tough Guys for all of their lawn care services.

Tough Guys did a great job landscaping at my home. They installed a sprinkler system and sod and have continued helping me with winterizing the system and preparing for winter. Highly recommend!

So first off I didn't even have there service the property next to mine did. But what they did to my property that I rent from a nice lady is Unacceptable and I would not recommend them to anybody after this. Instead of coming and knocking on our door to check to see if it was okay to move the water hose that my landlord laid out around her plants they just throw it into the middle of my yard and cut down half of the plants there planted on the edge of the property line. Im highly disappointed in the lack of commen sense and courtesy displayed here.

Shockingly poor performance and service. My mom hired tough guys for a job over a year ago. It's still not done. 12 months after she had paid half up front, she finally got her backyard fence.... however she paid for a deck and the front yard... which would apparently wait an entire YEAR. When they did the fence a year later, she was apologized to about how they had overbooked and yet they still hadn't applied for the permits for her porch... Then they said they were waiting on the wood for the porch.... seriously, a year later.... and now 18 months after the original contract, she still waits for the porch although the front sod (a day of work) and the back fence (a day of work) has been completed. If I wasn't overseas for work, I could've gone to home depot in Cheyenne and done this job in half the time on my weekends. FFS. It's embarrassing. Is this the best Laramie has to offer?

Tough Guys did an excellent job on a spring clean up of a house we are prepping to sell! They provided a full yard revamp including trimming the bushes and small trees. They even restacked the firewood to make it look nice! Thanks team for the hard work, it's much appreciated.

Tough Guys handles the snow removal at our business. Not sure how they do it (given the amount of snow that falls in Laramie) but they are prompt and do a great job keeping our driveway and parking free and clear of snow and ice.

Mike and Brian always go above and beyond. This past July I had a leak in my sprinkler system that cost a small fortune on my water bill. When I reached out; they somehow squeezed me into their already busy schedule, identified the issue, and had it all repaired in the same day. I highly recommend Tough Guys!

Editing my original review. Used their service for 2 years, they did a good job, even through pandemic, reasonably priced. Had them build me a fence, great work there! This year 2022 though, I get a call and they leave a message saying they aren’t offering me a service this year. Not due to cost, or lack of workers, just that they are to tired to do my yard when they get to it. If it had been due to cost I would of paid the increase, but nope not even offered, just too tired to do it. By the way, 85% of it was mowed with a riding mower, that you sit down to use. So this has made me lower my score to a 3, cause if they aren’t too tired, they do a good job!

The Tough Guys did a fantastic job for me -- they did my landscaping, put in my sprinkler system, and built a fence for my backyard. Everything was done as I requested. If I had an additional special request, they made sure it was met. Communication with them was awesome through Brian (owner) and Ridge. Later when the latch on my gate broke due to a strong wind, they quickly and expertly repaired it. Great customer service and follow through. I highly recommend the Tough Guys!

We have been using Tough Guys at all of our rental properties in Laramie for over 6 years now and our experience has been great. They take care of landscaping needs such as weed spraying, mowing, and sprinkler systems as well as snow plowing and shoveling in the winter. Whenever there are issues with anything the office managers handle it quickly and professionally. We take great pride in maintaining our properties and Tough Guys plays a huge role in making that possible for us.

Some of the hardest working guys, and couldn't be more pleased with the quality of work. The office staff are very sweet and helpful!

We have used Tough Guys for everything from snow removal to lawn care to underground sprinkler issues and more. They are always kind, prompt, and do great work. I highly recommend Tough Guys Lawn Care for any of your lawn, snow, fence, landscape, or sprinkler needs!

I am very amazed at how well Tough Guys service is with their costumers. They are always going above and beyond to make sure their costumers are happy. Even when they are busy on a different project, they still find the time to help another costumer. Their snow removal is top notch, especially keeping up with that big snow storm a few months back.

Caleb came over to assess our sprinkler system and was very professional and efficient in doing so! Nothing ended up being wrong with it, but he gave us tips along the way of the assessment and was thorough in answering questions and ensuring he had completed what we expected of him during the appt.

I have worked with Tough Guys for several years and they have worked on dozens of our properties over the years and I have been completely satisfied with their work. We have had times where things weren't quite right and they were always willing to come back and make sure it was done to our satisfaction. All we had to do was give them a call. Mike and his staff really do try and make things right. We will continue to use Tough Guys for all our new construction needs as well as maintenance on our residential and commercial properties. I would recommend them for all of your landscaping needs. They are also the types of people that if they aren't fit do the job they will recommend someone that is and that is a big deal.

I want to give Brian at Tough Guys kudos for reaching out with regard to my frustrations and this review. It was good to hear that Tough Guys is under new management and is tightening up the ship. I look forward to watching them improve and become a trusted community business again. He has some new processes in place that will hopefully put the company on a new trajectory.

If I could give zero stars I would. The amount of money we paid did not match the quality of work that was provided. We had to call several times to ask them to come fix items. They would not give us a time frame of when it would be fixed. Once they "completed" the work it was not done to satisfaction. We found several boards on our fence that were not properly secured. I then received the Bill with a Huge Past Due stamped on it. Customer service was terrible and the quality of work was just as bad. I would avoid them at all costs.

Tough Guys has been fantastic to help with my commercial clients. They are on top of it and are always there to help me when I have problems. I have had a few issues, but with communication they got it resolved quickly.

I Thought i was hiring a professional landscape company but these guys are anything but pros.The job was a remodel of a residential yard, front and back with irrigation.
The irrigation was the worst, poor coverage and bad patterning equals dead lawn, the drip lines are exposed on top of the new rock boarder. Not a single straight line with the edging. the trees are to deep and not plumb. Ryan the sale rep. who new very little about landscaping. Pretty responsive at first but as the problems mounted he never answer his phone and voice nail was full.
Sent a letter to the owner with full payment and my dis-satisfaction, no response, not surprised.

If you want a dead lawn, very poorly mowed, call Tough Guy's Lawn Care.

Echoing what others have said - Tough Guys took weeks to show up to service our lawn. When they finally showed up, they mowed and did a completely horrible job. When I called to get a do-over, I left two messages that were never returned. Then, they didn't show up again for a couple of weeks - and the lawn was starting to get really over grown and weedy. When they did show up - it wasn't to mow, it was to spray the weeds. Great! Half of a job is better than no job. But whatever they used KILLED our lawn. You can see the lines where they sprayed. Totally dead. I don't know if they don't know what they are doing, if they are completely overbooked, or what ... probably a little of both.

I started calling Tough Guys in April to get estimates for Spring Clean up and regular lawn care. It took a lot of persistence on my part to actually get a quote (clue #1) The quote I received was over priced in my opinion but I wanted to work done so I agreed. Now it’s been 5 weeks of me BEGGING them to come do the work (clue#2) and them telling me “next week” everytime (clue # 3,4 &5).
Today we received an invoice in the mail for the work I BEGGED them to do but . . . . THEY NEVER DID! I have no idea if you provide good lawn care but you run one terrible business! Don’t waste your time or energy on Tough Guys

They do good work, but they were late getting to the "spring" service work done. I am going to put the weed and feed on myself. I normally have the first application done weeks ago. All of us in the neighborhood have all done theirs on schedule according to the weather and to catch the spring rains. I am still giving them 5 stars because maybe my address was misplaced on the schedule book

These guys do a great job with snow removal! It is such a great experience to wake up after a big snow storm and look out to see the sidewalks already shoveled!

I believe his name was Jake and he came to our home yesterday because we were having sprinkler problems. We were afraid repairs could be extensive but he had us up and running within the hour! He was very efficient, professional, and friendly. We would highly recommend Tough Guys!