Holz Chevrolet Buick GMC

All of the sales team has been great whenever we are there! Brian has helped us with 4 new vehicles since 2019. Also he is available all the time to answer any questions that we may have. Amazing courtesy!!! From everyone!

Noah was exceptional in his desire to get me the vehicle I wanted. Awesome communication with me the entire process. I tried two Madison area dealerships and they failed me. The short drive to Watertown was worth the trip. I would recommend Noah to anyone looking to replace or build their dream car. Noah has your back and will make it happen.

The waiting area is the ABSOLUTE WORST!
The metal or hard plastic arms on the chairs dig into your thighs & hips. You slide forward so its like a torture device making sitting still & comfortable a problem. Having any sort of lower extremity or back problem makes this 1,000,000,000 times more difficult because your only other option is to sit at a high top in chairs that aren't made for anyone that isnt a twig. This waiting room says "youre not welcome here! LEAVE NOW & NEVER COME BACK"!

They alerted me to some issues with my car that were desperately needed to be repaired due to safety issues in addition to what I had brought my car in for to be serviced. They worked with me to have my car in a timely manner in spite of the extra work that needed to be done. They were also patient with me when I literally could not pick up my car until five minutes before closing time on a Friday evening, while I was waiting for my husband to return home to get me to the dealership.

Brian and Danny were fantastic. Made our experience easy. Also appreciation to the service team that had a tire sensor to replace, another one went bad so tgey replaced all four.

Had my transmission reflashed after replacement. Had me in/out satisfied with treatment. And all of service department was professional and welcoming.

Saturday February 15th.
They are incompetent or untrustworthy. We were looking for a specific vehicle. We found it online at this dealership. We called to make sure it was still available. They confirmed it was. We made an appointment for 4:30 pm. They said they would have it ready for a test drive. Then we drove 1 hour and 15 minutes to get there. Arrived at 3:45 pm. We were told it was sold days ago. Additionally, they close at 4 pm. They did note they see the 4:30 appointment but close at 4 pm.

Monday February 17th.
I just received a call from this dealership informing me I missed my appointment on Saturday. I did not have the energy to explain to them that we drove 1 hour 15 minutes to find the appointment was booked for when the dealership was closed and that the vehicle we were interested in was sold before we made the appointment. More incompetence.

Recently was in process of working on purchasing a vehicle. The complete lack of communication and responsiveness to questions is horrible. If they are this bad when trying to purchase a vehicle I can only image how bad the post sale support would be. Do yourself a favor and look to do business with another auto group.

I’ve purchased two vehicles from Holz Chevrolet in Watertown, and every experience has been fantastic! The staff is always professional, friendly, and knowledgeable, making the entire process smooth and stress-free. They truly go above and beyond to ensure customer satisfaction. I’ve always left feeling confident in my purchase and impressed by their exceptional service. I highly recommend Holz Chevrolet to anyone looking for a reliable dealership with a top-notch team. I’ll definitely continue to return for future vehicle needs. Thanks, Holz Chevrolet!

Scheduled service work was performed on time and in a timely fashion. Nick helped straighten out an issue with the "MyGMC" app. which wasn't working as intended.

We’ve been working with Holz since the early 2000’s, with most of our interactions being with the Service Department. We recently had the oil changed on our Equinox and with the oil change the multi point inspection was done. The inspection referenced some issues that needed attention. The last couple of appointments were scheduled by their Service Advisor, Matt. Matt was a pleasure to work with and went above and beyond in having our inspection items taken care of! While I wanted to give a public Thank You to Matt for his superior service, I feel that it’s necessary to point out that in all of the times we’ve had to have work done at Holz, I don’t feel that we’ve ever had a negative experience. The entire team at Holz is to be commended for always putting the customer first in a timely and cost effective manner. It’s evident that Customer Satisfaction is job 1 with Holz!

Irving from the sales team was absolutely amazing. He made the purchasing process so easy, and we didn’t feel any pressure, unlike our experiences at other dealerships. Greg, the manager, was also fantastic. The environment was very friendly and welcoming. If I could give more than five stars, I would. I will definitely be buying my trucks from him in the future.

I recently purchased a truck from this GMC dealership, and I couldn't be happier with my experience! Dean, Jessica, Noah, and Beth made the entire process smooth and enjoyable. They were knowledgeable, friendly, and genuinely attentive to my needs. From the moment I inquired to getting in my new truck, they provided exceptional service and support. Highly recommend this team for anyone in the market for a vehicle! best dealership in the nation, bought all the way in Florida

This dealership is almost exactly 1000 miles from my hometown of Dallas and it was a much better experience than I’ve had with local dealerships. The team was coordinated, helpful and efficient. You’ve earned my future business!

The staff was very friendly and knowledgeable. they did an oil change and rotated the tires on my car. They did a Multi-Point Inspection which let me know everything else was good on my car. I received a card for a free car wash. I was very satisfied

Everyone was very friendly , service was the usual length of time and no one tried to up sale me on extra services that were not needed but also was advised of things needed down the line.

ANOTHER GREAT SERVICE EXPERIENCE FROM HOLZ!

My 2016 Duramax started experiencing a DEF system problem just prior to a two week trip pulling my fifth wheel trailer.

With only four days before my trip I went to service at 7:30a without an appointment and explained my travel situation.

Nick, Service Consultant, without hesitation immediately scheduled a diagnosis and I left my truck for the day. As a courtesy, Joe drove me home.

Mind you, DEF system issues are never inexpensive and are labor intensive. I was fully expecting to see a four figure repair cost.

A few hours later Nick called with Good News and then Better News. My Duramax was repaired and there was no charge. WOW was I surprised.
Who ever goes to a dealer and drives away at no cost. Nick was able to find a General Motors service feature/program to cover parts and labor for the DEF repair.

KUDOS to Nick and also Troy, Master Service Technician, for the superior service experience at Holz.

The best place to purchase a new or pre owned vehicle in the Watertown area. I'm very happy with the purchase of my '21 Acura RDX from Holz Watertown. They have an excellent selection of vehicles, they offer competitive pricing, and their customer service is second to none. Go see Michael Peal he'll make your new vehicle purchase as painless and stress free as possible.

I wanted to take a moment to express my sincere gratitude for the outstanding experience I had at your dealership recently. I recently purchased a 2024 GMC Sierra 2500 HD Denali, and I am absolutely thrilled with both the vehicle and the level of service I received.
From the moment I stepped into your dealership, the atmosphere was welcoming, and the staff were friendly and knowledgeable. I would like to extend a special thank you to Dean Duston who assisted me throughout the entire process. He demonstrated an exceptional level of professionalism and expertise, answering all my questions and ensuring that I felt confident in my decision.
The dealership's commitment to customer satisfaction was evident in every aspect of the buying process. The attention to detail and the willingness to go the extra mile truly set HOLZ Chevrolet Buick GMC Cadillac apart from other dealerships. The seamless and transparent communication made the entire experience stress-free, and I appreciated the honesty and integrity displayed by your team.
The extensive selection of vehicles and the well-maintained showroom added to the overall positive impression I had of your dealership. Additionally, the smooth and efficient financing process further demonstrated your commitment to providing a top-notch customer experience.
I am thoroughly enjoying my new GMC Sierra 2500 HD Denali, and I have already received numerous compliments on its impeccable condition. It is a testament to the dealership's dedication to quality and customer satisfaction.
I would not hesitate to recommend HOLZ Chevrolet Buick GMC Cadillac to friends and family based on the exceptional service I received. Thank you once again for making my car-buying experience a truly memorable one. I look forward to continued positive experiences with your dealership in the future.

I set up an appointment to see and test drive a specific truck via the Holz website.

Within 15 minutes of setting the appointment, I had been contacted by the dealership via phone, text message and E-mail.

On the day of my appointment, I arrived at the dealership on schedule (9:30 am) and asked for Steve Seeber as the text message reminder noted.

Steve was not prepared for my arrival and actually seemed confused that I was asking for him. He didn't know what vehicle I was there to see and needed to look it up. Once he got into the computer, he consulted with another employee and came to the conclusion that the truck I was there to see had been sold sometime the previous day or two.

It would have been great if someone would have reached out and let me know before I drove there (20 + min each way).

Before I left they asked if I was interested in seeing anything else while I was there. Bait and switch??? Sure felt like it.

Additional Info: The response from the dealership below provided an E-mail address that "was not found" by the system and was undeliverable. Nice work Holz.

Great experience. Worked with Jessica Winker twice to purchase two Hummers at MSRP. The process was quick and easy, and she knew a lot about the vehicles. Nothing but rave reviews for Holz. Thank you for being one of the few great dealerships out there who aren't looking to scam the consumer.

Fantastic Job! I recently just had an A/C Compressor problem on my barely out of warranty 18,000 mile Silverado! Nick went above and beyond to push GM to look into this unfortunate situation, and do the right thing! Very nice to have someone who still cares about customers nowadays! Much appreciated Nick and Sean for the outstanding service…HOLZ FOR THE WIN!

Absolutely an amazing experience using the dealership.
I had my truck towed there for service and the service manager was so accommodating he was a tremendous help in every way!
Nowadays it's next to impossible to get any good service let alone a car dealership.
Well this dealership far exceeds
I live a ways away and refuse to use the dealership right in my town.
You gained a lifelong customer, good job! Keep it up.
Kudos to the service manager.

Today I had the greatest, most awesome experience with Holz. I have worked with many dealerships in the past, but Holz stands out. I worked with Jessica Winker from start to finish. She works hard for the customer. She’s very knowledgeable, patient, and gets things done with ease. I would recommend her to anyone that wants to get things done with the customer first and foremost in mind. I had to travel quite a ways to get to the dealership, but Jessica set in stone from the beginning that it would be worth the drive. It was worth every mile. Also, I can’t leave out Beth in Finance. Again, very friendly and such awesome customer service. I will definitely be going back. Holz comes highly recommended! Thank you Jessica and Beth. You are so amazing and appreciated!

Jessica gave excellent customer service, and has great knowledge of our vehicle. Would recommend and will buy from her again.

Car wouldn’t start took it in and said needs a new battery so we put one in and fixed right? No 7 months later same problem told us it’s a starter got that put in now 3 months later same issue haven’t found the issue in 2 days. I would give it less stars if I could

Working with Adam Statz was amazing first time buying a car, where the salesman actually took the time to make sure that you understood how to use all the features. Beth in Finance was a joy to work with as well. And last, but definitely not least a big thank you to the general manager Dean thanks for finding the exact Truck I wanted

Brian, was super easy to work with & made my visit simple and painless. Staff super friendly as well. Great place overall!

Jessica is amazing! Without her I wouldn’t have found my dream car. Thanks for being super helpful and also tons of fun along the way☺️

Noah in sales and Shaun in finance were absolutely AMAZING to work with! All other staff was as well :)

I had a great experience with Holz, for the most part. The service guy, Sean was very pleasant & friendly! I really appreciate him! Everything went well. My only concern is the long wait times for those of us that wait in the waiting room. I waited over 2 hours for my oil change. Another customer that was there at the same time waited for 4 hours for her car repair. So, perhaps next time we can ask for a loaner car, & hope that one will be available for both of us! That would be preferable. Thank you!

The service team at Holz Watertown is so helpful and nice. Matt Brensel always explains things in terms I can understand. They know me on a first name basis. It almost seems like I am visiting family when I go there. Thank you so much for the great service!

My experience was absolutely amazing. I ran into a problem (my end) and they worked with me without any pressure. Extremely friendly staff. I would definitely recommend Holz to anyone.

Very disappointed at GMC, ordered a New GMC ultimate in April 2022. It arrived in November, I went to sign and pick it up. Until after I signed all paperwork I was notified that it did not come with a feature I payed for, the super cruise.. Nothing was deducted and I was told all same model vehicles did not have this feature. Now I'm seeing that various people with the exact same year and model have the super cruise feature. Very disappointed at GMC and this location for not being able to help me after I discussed my concerns to them.

We loved working with Jessica. She was so sweet and very knowledgeable with all the vehicles. Thanks so much for all your help!

I purchased a beautiful 2012 Acura TL from Jessica on 1/24/23. From the first phone call to driving away in my new car, Jessica and everyone that I worked with were amazing!!! Very professional but a family feeling vibe dealership from the smiles on their faces walking in the door to the hugs goodbye in my new vehicle! I recommend Holz hands down, I couldn’t of asked for a better sales experience, Jessica went above and beyond to accommodate me as a customer. Thank you all so much!!! I love love love my new car, it’s a beauty……

Jessica was amazing!! Customer service was great, she answered all our questions we had through the purchasing process! Honest and transparent the whole time, we will buy from no other now due to our experience!

Really enjoyed working with Jessica and Mike in the buying of our new 2023 Buick Encore GX. Also Buick has awsome all weather floor mats.

Great customer service seems to be a rare commodity these days, but rest assured it’s alive and well here. Made a single phone call to inquire on a truck, Adam Statz answers on the first ring, and two days later I’m driving home with a new company vehicle. Absolutely stellar experience front to back. Adam knew the truck front and back, answered every question I had intelligently, never pressured me a single time and was a true pro. Well done Holz Watertown! I wouldn’t hesitate for a second to recommend family, friends and colleagues.

Edited Recently i have 2023 equinox RS that has a coax cable for my front sensors and grillle camera that is frayed. They insist it's from impact damage. I have had no collision on the passenger side of the vehicle. Only a deer that hit the driver side fender doors and rear bumper. I payed for an extended warranty and a faulty cable is not being serviced. This is causing my grille camera to glitch and it shows on the infotainment a system charge issue. Even with a detailed invoice from the body shop that did the repair showing that in no way was that cable involved in the impact, the service staff says the warranty wont cover it because its damaged.. from logical thinking it was a bad cable. The AC Delco battery that came OEM failed after 2 years having half the battery cells dead. That was a $300 adventure. The cable is another $153. So I guess I'll have to tear my car apart and do it myself. This all said as much as I love my car, I won't buy a chevy again. They appear to be lemons. Edit again now.none of.my vehicle cameras are working front rear and top views completely quit and i only get a warning on the screen of a red warning symbol and a camera and battery with a cross through it. So be smart stay the hell away from chevy's and their so calledwarranties. Absolute worst experience of my life. Even my 2001 intrepid that had 300k miles was better then this at 50k

I'd like to give a huge thanks to your service department and tech team. You guys took care of my truck in a timely manner. Front desk gentlemen were very professional and pleasant to deal with. Much appreciated.

Standard oil change... above standard customer service as always. Shawn Yenor is wonderful to deal with as well and Nick Andreski.

I had to have a few keys made and they were a special kind of key that they needed to order which he told me would take about a week. Ok cool. I waited for three weeks. No call. So I called them and was told the keys were not there. So I waited 2 more weeks. Called again. Guess what?They had been sitting there. What a shocker! So I came in to get the key made……and literally, NO Seriously….stood around for more than 1/2 an hour. I know because time was getting a little long so I looked at my watch. So after this time the one person who was being even remotely helpful (Adam) went out to try the key and the thing didn’t work. After some more time and the discovery we needed two keys and, thank God my husband was with us, to make more keys we got it done. All told it took a little more than an hour and a half. I know these dates are right because I went in to ask for the keys the day after I got the truck because the truck was new to me. There was no apologies really given except the one exception Adam. There was no discount or maybe a cup cozy offered. Nothing. Just an entire month of waiting and at least an hour and a half of watching people stand around.

Everything went well and I got a bunch of questions answered by some very knowledgeable guys! Thanks guys! Merry Christmas!

Jessica is amazing to work with! She is fast and makes sure you get everything you’re looking for! Make sure you ask for Jessica!

The service staff was very helpful with helping me sign up for the GM credit card and get all the rebates for the work I had done. Could not have done it without them.

Great staff, excellent customer service and reasonable prices. I always know my vehicle will be repaired properly at an affordable price.

Service was excellent, Nick specifically was a great help and did all the right things to keep me on the road

Everyone was very helpful and explained all the available options I could have and already have with my new vehicle.

My car needed to be towed to this dealership and they fixed the issue within 20 minutes! Everyone was so helpful, even when I needed a number to get it towed. They are extremely professional and kind.

MUST READ!!!!!!! This is going to be a little long, but you must read all of this. A few weeks ago I was looking for a used truck, and I looked at dealerships from Spring Green, to Beaver dam, to Oconomowoc and all over and found a truck that I liked for a pretty good price at Holz. I went there to look at it and take it for a test drive and met Jessica Winker, who ended up being my sales associate. I expressed concerns I had about buying a used vehicle and told her about an issue I had buying a vehicle from Kearns about 10 years ago. (I bought a vehicle from them and 3 months later they found metal shavings in my oil pan and I ended up needing a new engine and Kearns did nothing) Jessica promised they weren't like that and they do everything they can to take care of their customers, and not only did Jessica answer every one of my texts in a timely fashion, and I text her A LOT, she never let it bother her and got back to me every time, plus on weekends and when she wasn't even on the clock!! Well a week and a half after I bought my truck from holz, which was an AS IS sale with no warranty my water pump went out. I messaged Jessica and explained my situation and I really did not expect them to do anything because it was an as is sale. Well I couldn't have been more wrong! The sales manager Steve called me and said that they want to make it right and offered if I buy the water pump that they would put it in for me!! All I can tell you is that when holz tells you that they are going to take care of you and they're going to make sure everything is right they mean that 100%! I highly, highly recommend going and talking to Jessica!! Not only was she really knowledgeable she really helped me out and put up with me when I was being annoying! Go check out Holz!!!

Between my wife and I, we have now leased 7 vehicles through Holtz over the past 15 years. From Mike and Jessica in sales, Sean and the staff in financing, to the wonderful folks in service, we more than satisfied with how we have been taken care of!

Jessica was awesome from the very beginning. I was looking for a truck and I only had about 4 days to find what I needed. She did not pressure me in any way shape or form. I did however have an issue with my brand new 2022 Silverado 2500. I only have 258 miles on it and the ECM already broke and it’s been in the shop for 3 days now and they’re not sure when I’ll get it back. I’m waiting to see what sort of compensation they offer me since now I’m 3 days behind on a job I was supposed to start on Monday. Hopefully my customer doesn’t fire me and I lose out on a $15000 fence. We shall see how this goes…

Everyone was Absolutely Wonderful helped me with Everything, Brian Thank you so very much for everything I greatly appreciate it, I Absolutely love my new car.

Just got another new truck from Holz Watertown. The whole team there is absolutely fantastic. Brian, Steve, Jessica, Beth and Sean have always treated Marcy and myself with nothing but first class service and that is why we have decided we will continue to refer any friend or family to Holz. Their team has made lifetime customers out of us.