Logo of HILO ACE HARDWARE

HILO ACE HARDWARE

  • 550 Kilauea Ave, Hilo, HI 96720
  • Residential Roofing
  • 24/7 Emergency Repairs
  • Financing Available
  • Licensed & Insured
  • Warranties Offered
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

About the Business

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What people say about “HILO ACE HARDWARE”?

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Recommended Reviews

Overall Company Rating
Good 4.2
Out of 15 reviews
5 stars
4 stars
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1 stars
Show first:
Charles Clark
Oct 10, 2024

Needed help with decision making on a new Ego mower. Got it in spades. Very helpful (to the tune of nearly 30 minutes) and am super happy with the result.

Jeremiah Scott
Apr 3, 2024

It’s a good place for just about anything. Stuff that Home Depot doesn’t carry too. Yard and plumbing things especially. Parking and exit sucks though.

Joy Joyce
Sep 9, 2023

I always try to go there first. Parking can sometimes be sketchy but it's a popular place.. we live on an island where is there a hurry to get to ?

Isaac Ishihara
Apr 23, 2023

They generally have better prices than the big box stores. This store gets a lower rating because its smaller than the new Waiakea location and they copied my keys wrong once.

Audrey Wright
Mar 1, 2023

My personal feelings is that most of the time the associates are friendly and helpful but there's a few who needs an attitude check, then it's like there always watching you maybe it's me who knows .but other than that I this store

Mike Sea
Nov 23, 2022

Always come here for stainless bolts, washers, nuts etc. as the big box stores never seem to keep up on stock.

KITTY MARTIN
Oct 27, 2022

I was looking for vacuum cleaner bags for my hand-held Oreck cannister, but they had none even though they were advertised as in stock.

Nancy Campbell
Sep 16, 2022

Sometimes the store seems a little small for the number shoppers there but usually a positive shopping experience. Most times they have what we need.

Toby Gunn
Sep 9, 2022

This local store has everything! Maybe not a lot if everything, but they do a great job of keeping a large variety of household and repair items in stock. Their coupons and a great value too.

Dean Sumida
Aug 16, 2022

The store is a little crowded with stock. Staff helpful and friendly. Have gone repeated times because I can get help and advice from the staff.

Lyle Timko
Jun 25, 2022

Went on Father's days. 2 of the 3 people working the 2 guys not the nice young woman worst customer service I have ever experienced at an ace hardware.Couldnt/wouldn't answer my questions on prices of items without a price listed ? isn't that the most basic part of his job. then when I was leaving with my son and wife the other worker closed the gate leaving me no exit point from the parking lot. So I opened the gate to drive off the lot, get in my suv and the guy has ran and closed the gate again. just cursed at him to open the gate or else I get back out and make u! he did just enough. got to say goodbye Ace Hardware Hilo!

bigkevz808
Jan 25, 2022

Ace is the place. Great and friendly service!!! Unfortunatly they are short staffed and with only 2 staff members on the day i visited... they are doing their best to help everyone to the best of their abilities. Good job guys.

Daniel Paul
Sep 9, 2021

You'll probably be able to find what you need here, but in a limited selection. They do have a great variety of things, and the prices are decent. The staff is friendly and helpful. Parking is limited so you may have to go around the block once.

Vicky Hulihee-Nourrie
Aug 28, 2021

If I need something for my project, I know that I can find it here. The staff are very helpful. They try their best to offer me options and other avenues to complete my job. Thank you for the exceptional customer service!

Tiffany Jackson
Jan 11, 2021

Nice store, clean, on the small side, but usually has what I'm looking for. If I need something the store doesn't carry it isn't a problem to ask an associate for help to find it, even if it's at a different store.

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  • 550 Kilauea Ave, Hilo, HI 96720
  • Residential Roofing
  • 24/7 Emergency Repairs
  • Financing Available
  • Licensed & Insured
  • Warranties Offered
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

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