- 951 W 1st Ave, Mesa, AZ 85210
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Free Estimates
About the Business
What people say about “Headlee Roofing Co Inc”?
{
"summary": "Customer feedback for Headlee Roofing is mostly negative, with many reviewers expressing significant dissatisfaction regarding their customer service and communication. Frequent reports of rude interactions and mismanagement of appointments contribute to a negative perception of the company's professionalism. Complaints about poor workmanship and unresolved roofing issues further exacerbate the concerns. While a few customers highlight positive experiences with timely and efficient service, these are overshadowed by the serious complaints regarding quality and customer care.",
"liked": [
"The crew was at our home bright and early on these hot summer days. They were very efficient and had completed the whole roof from start to finish in less than 2 days.",
"Headlee has been to my home and my commercial property. They repaired both different roof/gutter issues for what was very, very reasonable pricing.",
"This is a great roofing company. We have worked with these folks for over 25 years.",
"I’m not used to being happy with contractors but Headlee Roofing blew me away. Started on time, reasonable pricing, courteous workers.",
"Headlee roofing is amazing. I often just call them to ask questions about a roof, and they are always happy to help."
],
"disliked": [
"Extremely rude group of workers. Can speak English just fine, unless they don't want you understanding their conversation talking about you.",
"I have heard nothing so I call and the receptionist cannot find any info on me. They misplaced my
Recommended Reviews
Headlee replaced our roof and we paid for upgraded protection that they said had a 30 year warranty. We have multiple interactions with them this year. The first one was when we went on vacation and when we returned, we found that the corner of the house, the corner tile on the edge has fallen off. There was a roofing company reroofing the neighbors roof and we had him look and he agreed that it was due to faulty installation. They offered to fix it really cheap. I told them it is under warranty and I will have Headlee do it. That was a mistake. Headlee came out and fixed it, then sent me a bill saying it fell off due to wind, even though the wind never hits that side of the house. Also these ridge tiles should be nailed down and this was not. I paid the bill. Then we had them back because the roof started leaking. The came out to check and said that it was due to water getting under the tiles. I thought this is what the underlayment is for? The tech took a picture and showed us where there was faulty installation in the paper and that is where the water is getting in when it gets under the tile. They said this will be billed because they only have a 2 year warranty. Why did we pay for upgraded paper for a 30 year warranty for then? It is not even that there is an issue with the paper, there was an issue with the way the paper was installed leaving cracks for the water to get under it. I do not recommend this company at this point. They don't seem to be trustworthy and there warranties are obviously garbage. Find another company if you value your roof.
Extremely rude group of workers. Can speak English just fine, unless they dont want you understanding their conversation talking about you. I saw workers filming a delivery driver at a neighbors house and they appeared to be intimidating the driver. Rude interactions with them in passing myself. I would never recommend or hire that group.
On a Monday they came to inspect my roof to give me a quote. A week later I have heard nothing so I call and the receptionist cannot find any info on me. They misplaced my info and she had to ask around to see if anyone had it. A few days later I get a call to discuss the inspection. He said we could do things two different ways and he'd get back to me with two quotes. I never heard from him again. If you don't want the job just say so, don't string people along.
- 951 W 1st Ave, Mesa, AZ 85210
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Free Estimates