Hay Runner

I’ve spent around $7,500 with Hay Runner over the past few years—glad to pay a bit of a premium for convenience and service. Scott is solid and does good work. Unfortunately, when I submitted a request for a small window project recently, I was completely ignored for three weeks. I followed up by phone several times before I was told I’d need to pay $195 just for someone to visit the site—even as a standing customer.

I understand charging for time, but it was disappointing to get zero follow-up until I chased it, and then to be quoted what felt like a brush-off fee for a basic consultation. If this is how long-time customers are treated, I can’t recommend them anymore.

After working with them nearly two years, they dropped the ball during the most critical time of our home and structural remodeling project. To be fair, the owner did offer to meet with us again about the issues but after so many problems we just chose to cut our loses and manage the major phase of the work ourselves before looking for a new contractor, which is what we've done. Our project manager was typically M.I.A., not at all tuned-in to are needs or concerns and also doubled at the company architect, so project management wasn't their forte to begin with. We spent months begging for a breakdown of timeline, a project plan, costs, but nothing like that, after all that time, was ever provided. The company also charges time and materials and shies away from project pricing, and they are exorbitantly expensive. Invoices flooded in every week. We always paid but had a lot of issues with wrong or erroneous charges. We were in the midst of a $300,000+ remodel and communication from them just broke down completely and we felt abandoned at the most critical time. They were nowhere to be found when needed. What we needed was to put our body of work into the hands of a qualified contracting company who would guide and manage the process, soup to nuts. What we got was a company that, most days felt aloof, absent and poorly organized. Hate not being able to recommend them but if you have a major work, or even a lot of smaller projects, they aren't quite ready for prime time.

Excellent experience! A handyman was available within a week of my request and he did excellent work. Although there is a $50 dispatch fee, they are willing to tackle small jobs. I would definitely recommend their services.