Handyman Services of MD Inc.

Extremely disappointed with the poor quality and lack of professionalism. No one showed up for our first scheduled appointment and hours later, at the end of the day, they contacted me to apologize. No big deal, things happen, so we reschedule another appointment. Sean was very courteous and apologetic upon first meeting and the quote seemed reasonable so we decided to proceed. The quoted work entailed minor drywall repair (replace tape, sand, repaint and repair nail pops) and they were able to schedule the appointment within a week of the quote.

The day of repairs the crew arrived on time and were very polite. I walked the areas to be addressed and let them get to work without watching over everything. The foreman seemed very eager to ensure everything was addressed and was going above and beyond, however it turned out the additional items were later added to my bill without ever being discussed or requested by me. It wasn't much, but this was the first red flag I should have addressed at the time.

The work was completed within one day and looked great at the time. The next day we noticed streaks and some areas that needed touched up. Sean followed up to check in on the work and see if we were satisfied. After expressing some concerns he promptly sent the crew back out the following day to touch up a few areas.

At this point we were very happy with the work, however it is now a month later and things have taken a turn for the worse. All of the nail pops we had "repaired" were simply filled with putty and painted over. It was our assumption, when hiring a professional handyman and requesting nail pop repairs, that this would be done correctly by removing the nail and replacing with a screw, especially when the nail pops were as large and protruding as they were!

Upon contacting Sean about our concerns and frustrations we were told "unfortunately if they reoccur the next step would be to remove the nails and reinstall with screws in place. This would be a much costlier repair but one you may want to consider if you're keeping the home house for a while".

REALLY?!? Is that how nail pops are repaired? I guess we should have asked more questions when obtaining a quote to REPAIR nail pops because the "repairs" that were done were simply a band aid that have reappeared within 4 weeks of the work being completed!

Apparently putting putty over the nail pop and repainting works 90% of the time or so Sean says. He even has some that were repaired 5+ years ago that haven't come back. That's GREAT Sean! What about our repairs?

One would assume when hiring a "professional" they would properly identify the nail pops requiring screw replacement and include this in the quote. We paid $1400+ for work I could have easily completed to simply cover up the nail pops for a few weeks. Had I known the quote didn't include proper nail pop repair and was simply a band aid I would have never proceeded.

On top of all of this the lack of professionalism in addressing these issues is the last straw. I don't expect Sean and Team to do the right thing at this point which is why I'm leaving this review. If only I could leave 0 stars I would.

BUYER BEWARE. Or at least question the "professional" giving you a quote even if you assume you already know the answer. Like how is a nail pop repaired?

Disappointed to say the least...

5/20/21 UPDATE - “Shawn” refuses to respond to any correspondence as a result of this and many other reviews. Absolutely zero accountability. This guys is a JACK OF ALL TRADES MASTER OF NONE. Hire a professional specific to your needs, not this joker. At this point I’m forced to get my attorney involved.

Handyman Services of Maryland did BEAUTIFUL work this past week. All the work in our home was done so carefully, thoroughly—from scheduling and billing to painting to installing the bedroom blinds to other repairs and installations. Everyone was on time, exacting, efficient, friendly, professional. We will hire you again! Thank you all.

I had a small job, but just like his website says, no job to small. Shawn did an excellent job . Professional, nice, quick response, quality work. I would recommend Shawn to others.

They were able to come in and fix some really random issues I didn't think were possible to fix. They were professional, responsive, and their work was spectacular. I have found a handyman I will keep for all future projects.

Shawn the owner is awesome! He responded quickly, great pricing, quality work and fast service. His employees went above and beyond and did a little bit extra just because. He is now my go to guy!