- 68 New Athol Rd #2a, Orange, MA 01364
- Residential Roofing
- Licensed & Insured
- Metal Roof
- Asphalt Shingle Roof
- Gable Roof
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Recommended Reviews
People are so friendly. My only issue is the repair shop. I've been taking my mower in twice a year for 5 years. Last time it was almost the cost of the mower, despite Mike the Toro guy having serviced it in the fall. $120 to repair a $140 mower that's been repeatedly serviced at the same place for never more than $45 is wild. Won't be doing that again.
To Owner:
I am 50 year resident of Athol. This is a highly needed store that is well stocked and generally well staffed. There are some genuinely good people. I am appreciative for all the assistance over the years. In the last 2-4 years, I have seen senior management, scream at me and other patrons at decibel level 90, making a scene. I don’t talk to my dog this way. After many years of patronage, I took a chance that they might still be open even though it was at least 20 to 30 minutes past their posted time. When driving by, I saw the door open and patrons coming and going. I politely approached the front desk and the middle-age manager, he screamed out the time which I cannot recall, but it was significantly after closing. In order to de-escalate a violent, caustic, decibel level 90 response where everyone in the entire store stopped what they were doing, I answered with a soft, “got it.” Turned and left. Based on the extreme violent, angry response, I sensed there was more going on than a simple “sorry we can’t. We just closed out the register. Please come back tomorrow.”
2 weeks later the a tall, highly knowledgeable long-time customer service gentleman, saw me walk in
from afar and started to approach, saw that I was the one who was yelled at by the senior manager, and he turned around and dismissed me by going somewhere else. I thought it was a fluke, but two weeks later, I went to go buy a major purchase there and he did the exact same thing. I never wanted to post this review because I think karma has a funny way of working things out. But then, in owning my own business, something similar happened to one of my longtime employees, and no matter how much money I spend on making a better company, it all comes down to that point of contact. Just wanted the owner to know, I understand, but you should, too.
I went in for the first time today just looking for a small simple piece of plank wood. They wind up letting me know that they have exactly what I need in there, scrap wood bin and gave it to me for free so I was really pleased with that. On the way out, I noticed a stack of pallets at the edge of their parking lot that looks like they were being discarded so I asked if they were getting rid of them and they said I could take as many as I wanted. Very good customer service experience.
- 68 New Athol Rd #2a, Orange, MA 01364
- Residential Roofing
- Licensed & Insured
- Metal Roof
- Asphalt Shingle Roof
- Gable Roof