Gutter Masters of New England
- 100 Bellows St STE 4, Warwick, RI 02888
- Commercial Roofing
- Industrial Roofing
- 24/7 Emergency Repairs
- Licensed & Insured
- Warranties Offered
About the Business
What people say about “Gutter Masters of New England”?
Customer feedback is overwhelmingly positive regarding Gutter Masters of New England. Many reviews highlight the professionalism, timely communication, and quality of work provided by the team. Customers appreciate how the company addresses their needs promptly and effectively, often going above and beyond to ensure satisfaction. The delivery of services, including gutter installations and repairs, is frequently noted for its efficiency and attention to detail. However, there is a significant outlier with a negative experience that raises concerns about project completion and potential damage caused by the company's work.
What Users Like The Most
- Jay and his team were friendly and on time.
- He showed up on his off day... displayed true professionalism and care for his customers.
- They came in under budget and even worked late to finish a couple days early.
- Workers were on site early and very neat.
- Attention was paid to details.
What Users Like The Least
- After TWO YEARS of working in short, sporadic bursts... our contract signed in 2021 is still incomplete.
- They have caused AT LEAST $30,000 in damage to our home.
- Now they’ve had their lawyer send us a letter... asking that we sign a non-disclosure agreement.
Recommended Reviews
We partnered with Jay to install copper gutter guards at our historic home. As with most historic homes, exterior work can be tricky. Since our existing copper gutters were installed with hangers, Jay came up with a creative solution to install the copper gutter guards. This involved extensive handiwork to carve out tiny channels to accommodate the hangers. The end result was beautiful. Jay and his team were friendly and on time. Thank you, Jay!
We had Jay from Gutter Masters of New England install gutters on our new home. He was very professional, and had great communication with us throughout the process. He showed up on his off day while he was in the area to take quick measurements, and showed up and finished the job the next day. Doing so displayed true professionalism and care for his customers. All issues we had before installation have disappeared. We appreciate and highly recommend Gutter Masters of New England
We deeply regret hiring Gutter Masters to work on our home. After TWO YEARS of working in short, sporadic bursts on our home, our contract signed in 2021 is still incomplete and they have caused AT LEAST $30,000 in damage to our home, which was in excellent condition. You can see the water damage in the photos and you can see the damage they caused and the problems with their work in those photos too.
Now they’ve had their lawyer send us a letter stating that they intend to sever our contract and asking that we sign a non-disclosure agreement. They’ve left us to cope with the financially devastating effects of their actions, and they have the audacity to ask us not to say anything.
They did not take the necessary precautionary measures while replacing our roof, allowing a thunderstorm to flood one of our rooms.
When they did show up to work, it would only be for a couple hours here, a couple hours there. When they didn’t, there would be some kind of unlikely catastrophe to explain why we were getting blown off: a crisis with another client (in retrospect, this one makes sense now), workers quitting (or disappearing), flat tires, delays when “crossing the border” for whatever reason… you name it.
This is the state they left our house in: a leaking roof, missing siding, no counter-flashing, no safety rails or banisters on the roof, unfinished walls with gaps and cracks, missing trim, disassembled and damaged built ins, damaged base board heaters, a broken Nest thermometer, damaged paint in adjacent rooms--adjacent rooms for gods sake—and garbage (including broken nails, scraps of sharp copper, insulation, empty plastic containers) strewn across our lawn. Oh, and icing on the cake: misaligned aluminum downspouts despite having paid for copper.
We wish we had never hired them. We wish we had never met them.
137 locals recently requested a quote
- 100 Bellows St STE 4, Warwick, RI 02888
- Commercial Roofing
- Industrial Roofing
- 24/7 Emergency Repairs
- Licensed & Insured
- Warranties Offered
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