- West Jordan
- Industrial Roofing
- Financing Available
- Free Estimates
- Licensed & Insured
- Warranties Offered
About the Business
What people say about “Gurr Brothers of Salt Lake City”?
{
"summary": "Customer reviews for Gurr Brothers indicate a predominantly positive sentiment, especially regarding the professionalism and communication skills of their project managers, particularly Jaden Hendrickson. Many customers appreciated the consistent updates and the responsiveness of the team, which contributed to a smoother project experience. However, there are a few notable complaints about delays and poor communication in some instances, particularly from customers who felt misinformed or left in the dark about their project timelines. Despite these criticisms, the majority of feedback highlights effective customer service and high-quality work.",
"liked": [
"Jaden was always following up and making sure I knew what was happening and when.",
"He’s incredibly reliable, communicates effectively, and is always focused on delivering high-quality results.",
"Samuel got back to me within a day of messaging the company through Google.",
"Jaden Hendrickson listened to me intently and put my concerns about my project to rest.",
"The crew that showed up was very professional and was able to pinpoint the problem."
],
"disliked": [
"They took 2 weeks to complete drywall, which another contractor said would have taken his company three to four days.",
"The communication was abysmal.",
"We would speak with our project manager Kyle and he would say someone would be there at a certain time the next day. The next day would come and no one would show up.",
"I had to ask frequently if/
Recommended Reviews
I highly recommend Jaden Hendrickson! He was the project manager for my water damage rebuild. He was kind, professional, and responsive. He provided frequent updates and his crew did a great job of restoring my home in a timely manner.
Jaden was great to work with after the water damage we had in the basement. He was prompt in response times. The biggest headache was our insurance but I really appreciated Jaden’s consistency to reach out to our insurance directly and move things along.
Gurr Brothers came in after their sister company completed mitigation for water damage. They took 2 weeks to complete drywall, which another contractor said would have taken his company three to four days. I had to ask frequently if/when they were coming to complete the different steps of the process. They also gave us misinformation in saying that we could achieve an orange peel texture on our own through painting and that it did not need to be sprayed on.
We have been asking for an estimate of services since the initial visit and have not received one yet. The job is now completed and I and the sister company have been trying to get an invoice from Gurr Brothers unsuccessfully for over a month. This is delaying communication with our insurance and settlement of the claim.
I wish I would have looked deeper into the company past the five star Google review to the Better Business Bureau where there are multiple recent reviews/complaints filed.
Company Locations
Head Office
Branch Offices
- West Jordan
- Industrial Roofing
- Financing Available
- Free Estimates
- Licensed & Insured
- Warranties Offered