- 1062 Union Center Dr Suite A10, Alpharetta, GA 30004
- Commercial Roofing
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
- Locally Owned & Operated
About the Business
What people say about “Guaranteed Roof”?
Customer reviews reflect a strong sentiment of satisfaction with the services provided by Guaranteed Roof. Many customers praised the professionalism, communication, and punctuality of the team members. The overall quality of the work, including roof cleaning and repair, garnered positive remarks, with numerous clients expressing appreciation for the thoroughness and effectiveness of the service. However, a notable concern was raised regarding delays in communication and follow-up from a project manager, which slightly tarnished the experience for at least one customer. Despite this, the overwhelming majority of reviews highlight an excellent customer service experience and successful project outcomes.
What Users Like The Most
- The entire process from sale to application was completed in a professional and courteous manner.
- They spent several hours inspecting, making repairs and cleaning the roof. It looks like new.
- Joshua did a remarkable job on my roof. His professionalism, attention to detail, and work ethic were beyond impressive.
- Every detail of the process was handled by reliable and experienced technicians who arrived on time and provided excellent service.
- His out-going personality and continuous communication made me feel even more comfortable with my decision.
What Users Like The Least
- Two weeks and multiple phone calls went by without hearing from Ryan.
- I didn’t understand why I am not receiving any communication via text about his arrival.
- The communication was going to my email, which caused some confusion.
Recommended Reviews
Had a sales rep, Juan come out to inspect my roof and give an initial quote. He noticed the shingles themselves were defective and was looking for a manufacturer to see if they had been recalled. He said he'd put me in contact with a project manager, Ryan, to come visit, take more pictures and determine best next steps for the project. I had to pay a $500 deposit that day to get the ball rolling.
Two weeks and multiple phone calls went by without hearing from Ryan. When I finally heard from him he visited my house and noticed that the manufacturer of the shingles Juan had shared was not, in fact, the manufacturer. He left me a message that day stating he had one other appointment that day and then "I can call to talk about next steps." Again, that's been a week ago. I've tried calling, left voicemails and sent texts and have gotten no reply.
I am now posting so others know, they will take your money and run. Beware.
The entire process from sale to application was completed in a professional and courteous manner. Sale was handled by Jamie Green, and application was completed by Andrew and Devon. Appointments were accurate with prompt arrival. The application was completed in a clean and respectful manner to the remainder of the residence. This is a brand new application to my roof and I have no experience with this product, therefore I cannot review the actual product at this time.
Ryan and Tyler from Guaranteed Roof did a fantastic job cleaning our roof. They spent several hours inspecting, making repairs and cleaning the roof. It looks like new. I highly recommend the work they did. They were very informative about the work they were doing and very friendly.
- 1062 Union Center Dr Suite A10, Alpharetta, GA 30004
- Commercial Roofing
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
- Locally Owned & Operated