- 20 Ponton St, Sturbridge, MA 01566
- Residential Roofing
- 24/7 Emergency Repairs
- Locally Owned & Operated
- Metal Roof
- Asphalt Shingle Roof
About the Business
What people say about “Guaranteed Building Maintenance”?
Customer feedback for Guaranteed Building Maintenance is overwhelmingly positive, highlighting their efficiency, responsiveness, and quality of work. Many reviews commend the company's communication throughout the project, with customers appreciating timely updates and thorough explanations. The delivery of services, including roofing and gutter installations, is noted to be prompt and professional. However, there are concerns regarding documentation and warranty information, as at least one customer reported ongoing issues in obtaining necessary paperwork. Overall, the majority of clients express satisfaction with the services provided.
What Users Like The Most
- The work crew did a fantastic job. Cleaned up after themselves.
- It's very hard to find a professional company that actually does what they say.
- They started work five days early, and his guys worked nearly 12 hours each day.
- They did a great job at a very fair price.
- They kept me informed throughout the entire repair work with pictures and texts.
What Users Like The Least
- It's been almost a year of failing to provide paperwork receipts with warranty information.
- I have had damages to the home walls with proof, poor installations with proof.
- The receipts have not been rectified and have been ignored since.
Recommended Reviews
I recently had new roof installed, this team is efficient, responsive, and get the Job done on time, their workers, most of them don't speak English but they know what they are doing and did a good clean up after.
They also work with good gutter company, they installed gutters for me as well, within reasonable cost
Just one thing, make sure someone gets on your roof, before they give an estimate to you, to avoid extra cost added later, because something was miscalculated before .
Working with Dan was easy! Showed up when he said he would. We had new roof, gutters and gutter guards installed. The work crew did a fantastic job. Cleaned up after themselves. Highly recommend!
It's been almost a year of failing to provide paperwork receipts with warranty information (we have asked multiple times since 2023), have had damages to the home walls with proof, poor installations with proof, and had failed to secure gutters causing rain water to leak through with proof. The receipts have not been rectified (just needed the breakdown for the labor, parts, and warranty information). Have only received handwritten copies and have been ignored since. There were so many sorry health excuses in the time frame where they could not show up (pretty sure they had another project they had to go work on). Very unprofessional and would have never gone with this company due to ethical/moral standards. I can post photos and screenshots to follow, but I don't want to waste more time and cause more humility. We really dont want to take this to legal terms but may have to.
- 20 Ponton St, Sturbridge, MA 01566
- Residential Roofing
- 24/7 Emergency Repairs
- Locally Owned & Operated
- Metal Roof
- Asphalt Shingle Roof