Greater Illinois Vehicle Upfitters, LLC

Cannot say enough good things about Dave and his staff. Honest and helpful with your auto/truck needs. Will use again!!!!!!! THANK YOU, David

I would highly recommend this place. They did a great job installing liner. Very friendly and professional employees. I had one small issue but they took care of it right away. The waiting area was fine but it would have been nice if they had a tv on.

Do not use this place for tonneau cover installs. Go somewhere else or do it yourself.

But for bed lining they are top notch. This is why I give them a 3.
Bed lining: 5 stars
Tonneau cover installs: 1 star

They did try to make it right - I took my truck back for a 2nd attempt: it was actually worse after the 2nd attempt.

I called them, and they worked me in the same day. I was thrilled with the product and the service.

I scheduled an appointment at this place a few month ago and I am pretty happy with the quality of the service and the professionalism, The lady at front desk is not your mom so don't expect her to sugar coat anything for you, but she is respectful. Owner is diligent and takes pride and responsibility on his business so if you have any issue maybe call the office and ask to speak with him before ranting on google about something that may have a solution and great outcome for everyone.
I will be coming back soon to spray a tailgate. I recommend this business and it deserve more than 4.0 starts for sure

Scheduled an appointment over 6 weeks ago and was told they could get me in 3 weeks later. Recieved a call the day before the first appointment and they needed to reschedule. I understand things happen, so it was set for another 3 weeks later. Line-X called the morning of the day before the scheduled appointment and asked if I could come in a day early, I didn't get the message right away, as I was in a meeting. I called them back about 2 hours later and they stated they needed to reschedule again due to not having enough spray liner. Line-X offered to reschedule about 2-1/2 weeks later for a third try. I decided I didn't want to chance it again and lose another few weeks, so I called the Rhino Liner dealer in Rochelle and they scheduled me for about 10 days later. I gave Line-X two stars because they did call and cancel the day before. I do appreciate the communication from Line-X, but I don't understand how they run out of product if they had enough notice, especially 2 times with 3 weeks notice both times. I wouldn't recommend this place.

The customer service was great and Plus I was very satisfied of the work that was done it looks great thanks again

I highly recommend them to anyone. Very honest people that do quality work at a very fair price. You won't be disappointed.

Fantastic Service.... I want to thank the team at Line-X of Greater Illinois in Sycamore.... I just had my new Line-X Bedliner installed yesterday. I COULD NOT BE HAPPIER with this group. The price was very reasonable. I was able to schedule an appointment quickly with Kristy. She responded very fast when I had questions. The guys that did the job was exceptional. The job was completed on the scheduled day. They worked fast and efficiently. My truck was returned to me in fantastic condition. The bedliner looks SWEET....

Again, can't thank the team enough....

If you are looking for a Line-x bed, these are the folks to talk to...

Thanks

Too my new truck to the Line X dealer in Sycamore. The young lady listened carefully to my wants and concerns. They did a beautiful job. Big thumbs up. Thank you

Don’t understand the negative reviews, place was great.

Called and scheduled an appointment earlier in the week. They were up front about cost and how much time it would take. I told them I was coming from the Orland park area and they offered me a ride to downtown sycamore or dekalb so I wouldn’t have to wait in the showroom.

Wasn’t bad though. Just spent time on my iPad and about two hours later (quoted time) it was done, and damn it was impressive.

They showed me the coating before paying for it and it looks perfect. Very even, clean looking. Looks exactly as advertised. Couldn’t be happier. Talked to three different people while I was there and all of them were friendly. Highly recommend line x and this specific location.

Despite reading poor reviews regarding their scheduling system, I decided to give them a shot. When I scheduled the appointment I was told it would take 2-3 hours. I had thought about just waiting at the shop but decided to make arrangements for someone to pick me up after dropping my truck off. I am happy I did because when I dropped it off at 8:30am I was told they were already behind due to being short staffed and it would not be ready until 2pm. I had to cancel an appointment due to not having a car because I was under the impression it would be done in 2-3 hours. I received a call at about 1:30pm that their compressor had been broken all day and they would not be able to spray my truck. Then on my way to pick up the truck about an hour later, I got a call asking if I was coming that day. Upon arriving I could see there was signs up saying they were closed for the day. It felt like they were more concerned about being able to go home early than caring that they have caused multiple inconveniences throughout mine and my rides day. I will be taking my business else where.

7/20/18 Communication difficulties between my expectations and what I was actually given ....but owner says he's going to make it right. I'll be sure to keep everyone posted. More to come.....

7/25/18 update

Dropped truck off last night for the situation to be remedied as promised. Shook hands with the owner and clarified expectations and everything. Back again today at 4:30pm to pick up my truck. They haven't started it yet! Was told they were just about to call me. They close at 5pm! I live and drove an hour 1 way to drop off and pick up my truck. They say that they are starting it and it will be ready in an hour. So here I wait. My ride had to leave. I'm stranded here waiting for them to finish. Now worried about driving home with wet product. Will it be affected on the drive home? They assure me it should be fine. Communication here TOTALLY SUCKS. Don't get me wrong....I have no problem with the Linex product...but this dealer and his crew have serious customer service issues. I'm a laid back kind of guy and I can forgive unforeseen and unintended problems....but there is no excuse for piss poor communication. Now my evening is shot in addition to the extra hours of unnecessary drive time....and not forgetting to mention having to arrange leaving work early to accommodate their business hours...all because they can't formulate complete sentences and communicate them to their customers. I will not be returning. BTW....there is another dealer in Aurora. Maybe they know how to communicate with customers?

Now it's 5:55pm, almost an hour and a half after I arrived and they finally bring me my truck with instructions not to touch it for several hours. And I'm expected to drive an hour home and HOPE that it doesn't get affected along the way from road dirt and grime at 55 mph????

8/2/18 update response to owner's response. I communicated my desire exactly and precisely.... pointing out my frustrations with my sun bleeched rail caps....the most visible part of the liner... when I did the walk around with your employee the night I dropped it off. The caps were the main reason to have a spray liner applied. How was I to know that they are not typically sprayed? I'm not in the Linex business but you are! And as far as for asking for something that you don't typically do.....you have a truck parked outside your business that is sprayed and covered with Linex.... every square inch!!! Isn't it part of Linex's advertising that you can cover anything??? Why would the assumption that spraying my rail caps....which are part of the bed liner...be so out of the ordinary? And why wouldnt your employee explain that to me when we did the walk around as they can obviously see that I have rail caps. Additionally, I was never told that you were busy and would "squeeze me in". I spoke to you the evening of the first spray date when I was upset. You said you would call me back to schedule another appointment to spray the caps with a brand new product. I had to call you when you didn't call me back the following Monday like you said you would. I called you Tuesday and you, Dave( the owner), told me to bring in my truck the next day. If you double booked yourself, don't blame me....you are the one in charge of your work schedule. It's funny that you can communicate effectively here on a review to pass the blame on to the customer. But you can't explain to a customer that you don't spray rail caps.... or you need to schedule them on a day that you have open.... or call the customer throughout the day when you realize that you aren't going to get to their vehicle. Instead....wait till they get there 30 minutes before you are slated to close.... and then you explain that you haven't even started to work on it. As I said before, your communication is what is the problem. Blaming the customer is just too easy.
You may not have mastered reading customers minds....but blaming customers for your lack of communication....well at least that is something you have mastered.

Poor workmanship! In 6 months line x is peeling and rusting thru wanted to meet with owner Dave would not do it he ran like a little kid and left his employees to deal with it I requested to speak with him would not return a call WONT BE IN BUSINESS LONG IF HE CONTINUES TO TREAT HIS CUSTOMERS THIS WAY / Dave I tried to discuss this with you on many occasions and constantly got a runaround you had my parts for 2 weeks and nothing was done but scrub my parts with water and give them back in the SAME CONDITION as when they were brought to you I am done with your shop! LINE-X in Montgomery took care of my parts and went above and beyond I will tell everyone I know and meet how sub standard your shop is and to go to Montgomery Line-X

Great company and an awesome owner. Dave took care of my truck like it is his. Great price for the quality I got. Tones of accessories.

Very happy with the Line-X bed liner and with the Sycamore Line-X store. Andrew and Dave were professional, friendly, and had the best pricing around our area. They was able to fit me into there schedule on short notice and I absolutely believe Dave will stand behind his work/product. Couldn't be happier.

They did a great job on my 2014 F150 and did everything possible to make sure I was satisfied.
Truck was done on time as scheduled. They even gave me a ride to pick it up when completed. I was very nervous to take a brand new vehicle for any work and they treated it with respect and care, truck was returned with no issues, just a bulletproof bed liner. If you need Line X in the Sycamore area I recommend this shop.

Stopped in for info on liner and cover Megan led me through different options and told me what my best options would be. Gave me her honest opinion on questions I asked . Set me up with price quote (very reasonable) Made appointment had truck done when I Picked up truck Megan walked me through what they did and answered my questions. Very quality conscience. Highly recommended. THANK YOU

I had an excellent experience with Line-X in Sycamore! I needed a liner done quick and all the shops I called were scheduled out for at least a week. Megan was very nice and was willing to get me scheduled in next morning, and was even willing to get me done by 12p. Dave greeted me as soon as I arrived at the shop at 8a and confirmed the quote Megan and I spoke on the phone to do under-rail Line-X Premium. Dave suggested getting over-rail instead of under-rail only, and though I wasn't expecting it, he was willing to honor a discount I had found online but forgotten to print out. I'm so glad I followed his suggestion and went over-rail, everything looks excellent and it's clear Megan did a good job covering everything. We'll see if the liner holds up, but I expect it will =) The pricing was reasonable, and I'm very pleased with the service I received. Thanks for everything!