Graham Builders, Inc.

Started off very professionally. Contracts were signed and meetings went well. As the house was being built, the professionalism and "quality" seemed to fade. Some warranty issues were fixed, but below is what is still outstanding, years later, which they refuse to fix and would rather settle monetarily (low price, of course).

Master bedroom floor boards were creaking when you walk on them. They refused to fix it because they said it's normal. Next thing we knew, the carpet was laid down over the creaking floor.

Water heater is shoved in, super snug into it's closet. When it has to be replaced, there will be definite damage to the drywall as it's almost stuck in there.

Wine cooler (non-built-in unit) was never finished professionally. Like the water heater, it was shoved snug into it's space, even after dimensions were given as to how big the wine cooler is. The grille of the wine cooler could never be put on, as the space was too small. To fix the issue of a big gap between the top of the wine cooler and counter top, a piece of finished wood on hinges was installed (swinging door necessary as access is needed to outlets in the same area as the wine cooler).

Stucco. The biggest issue. Perfectly straight vertical and horizontal cracks EVERYWHERE. Apparently they didn't finish the stucco boards with a certain mesh that holds the boards together, and the boards are separating. The sub-contractor who did the first horrible job was told to come back, fixed some of what was wrong, and not even a couple weeks later, the same cracks appeared. Window and column trim pieces (styrofoam) are all unevenly cut and even shows exposed mesh. Weatherproofing plastic wrap is exposed from under the stucco at the bottom of certain walls. Trim pieces were never fixed.

Exterior paint. The house had to be re-painted because of the cracking stucco issue. We were told to choose a color and the EXTERIOR of the house would be re-painted. Little did we know, the EXTERIOR does not include the eaves of the roof. Nice. So now we have a house with 3 exterior colors. Belly bands and trim boards were painted in the new color, but not the second or first floor eaves.

Shower floors. Horrible mason hired originally. First shower leaked via a tiny piece of grout missing from the area surrounding the drain (river rock shower floor). Leaked onto drywall ceiling to bathroom below. Second shower leaked via a tiny piece of grout missing from the corner of the shower floor where the walls and floor meet (slate shower floor). Leaked into laundry room below. Contractor we hired on our own says they didn't put any membrane protectant between the plywood flooring and the slate tile.

OVERALL:
Avoid unless you wants years of headache and have deep pockets to fix their unavoidable mistakes.

Graham Builders seminar was such a wealth of information. As we got ready for a major renovation, we wanted to see what was out there so we visited quite a few seminars. Graham’s seminar covered all the major points, and we had a chance to get to know everyone on the Graham Builders’ team. We felt that Graham was not only the most knowledgeable, but the most trustworthy partner for us. Our project manager listened intently to what we wanted, and the design is everything we could have imagined. We are currently finalizing the design and will be submitting for permits soon. We’re so pleased we chose Graham Builders!

Went to their educational seminar and it was excellent. Time well spent! Great guidance on what to look for in a contractor and pitfalls to avoid.