Gillman Home Center - Lebanon, IN

This place has been a pleasant discovery, serving my equipment rental needs during the past year very well. Between the efforts of Mike up front and especially the rental manager Jaylend R, they've all made me feel as if they've been my pit crew, keeping me up and running during projects on some rural land. Pricing has been quite reasonable, and service has been absolutely top-notch. I plan to return to them gladly when future needs for equipment rental arise.

Had a shovel break on me Mike and Erica made quick work of the exchange. This place is always helpful and friendly. Strongly recommend

I was in and out 10 minutes later. Workers were friendly and very helpful. I would definitely go there again.

They have most of what you need for those quick fixes around the home, as well as, some more serious items for remodeling. Friendly service.

Great experience here. Walked in, had service right away to help me find exactly what I needed and get me on my way. Charlie, who rang me up was also a pleasure to talk to.

Home Decor Designer Lanna Grenard is simply the best to work with! Her experience, taste, detail-orientation, listening, patience, and personal investment in her projects make her an ideal professional. Other designers we approached didn't listen, drew up plans, and then wanted us to quickly commit. Lanna adjusted the plans and made suggestions to ensure we didn't make mistakes we'd later regret. We never felt rushed or pushed to spend more than we wanted. And she worked very well with our contractor for a smooth process all around. The results are fantastic. The "before" and "after" pictures of our kitchen should say it all!

I have to give props to this amazing “people who get stuff done store”!

I have a lovely LV bag that I absolutely adore. I picked her up on one of my travels and the bag has sentimental value as well as it’s an all around stunning handbag. Well, I haven’t been able to carry it because a small screw that holds on of the handles came lose and went missing. Tragic, I know.

LV will fix the bag but you have to send it in and it can take months. I’m not doing that.

So with tiny screw driver in hand I went to Gilman Home Center here in Lebanon.

There was a very nice older gentleman up front whom greeted me as soon as I walked in and asked how he could be of service.

I sheepishly showed him my bag and asked about what I described as a tiny screw thing. He knew exactly what I needed. He not once dismissed me or my request. He never once spoke down to me or acted as if my need wasn’t important to me. ( I AM WELL AWEAR ITS A 1st WORLD PROBLEM)

He was kind and professional and beyond helpful. He even told me how his wife loved her bags too and spoke of her “collection.”

The entire purchase was under a dollar and he and the paint department guy assisted in fixing the bag good as new before I left the store.

I know it wasn’t life threatening and could be seen as petty by many. However these hero’s in jeans made me and my need at the time feel important. They validated me as an individual as as a customer.

So if I have a large or small home improvement need I will come back. I will
Refer others with large projects to them. I will share how awesome they were.

Ten minutes of their time was all it took, and a few turns of a mini screw driver and I left the store beyond grateful and satisfied. Thanks guys.

Awesome Customer Service, their Employees knowledgable in everything I have ever needed help with, if one doesn't know they have another step in!

From the second I walked in I was greeted with a friendly hello and directions to the item I needed. When it took me a little bit to decide (as I stood staring at the wall because I had no idea) someone came to check on me and offer friendly advice. It was the least stressful "go grab this from the hardware store" trip I have ever had.

Top quality products, makes my job easier and the staff are v3y helpful with all sales,rentals, questions and delivery options

Staff was very helpful!!! Had some of what was needed! Thanks Mike Starnes and the gentleman who helped over in the yard!

Awesome service, friendly. Jaylend was very knowledgeable and courteous and always willing to help. Gets to my jobs on time with the delivery of the mini excavator

Employees were all very friendly and helpful. Much more convenient than going to Menards. Store is clean, well stocked and all precautions for corona 19 are visible and we'll placed. I do think they should be wearing masks though. At least until we know the results of opening up businesses in the state.

I like to buy hardware and lumber for projects from local businesses, and this place fits the bill and has a decent selection; however, I've been here twice and both times when I interact with the staff they seemed annoyed that I had a question or needed a key duplicated. Maybe I caught them on bad days. Hopefully my third visit will go better, or it will be my last visit and I will advise those I know who are looking for hardware to take their money elsewhere.

There always great to deal with.
Today Mike spent about 30min helping me find the specialty items I needed.
I'd rather give my money to the smaller and local business man before I give any to the Big Box Stores or AMAZON.

Great selection and the best customer service in Central Indiana!

Shop this small independently owned hardware store and you wont be disappointed.

So sorry customer service has gone out the window after they purchased Kramer Lumber.
They got rid of all the wonderful old employees and now have nothing but pig headed, errant people with a better then you attitude and they talk down to the quality of Lebanon and its citizens etc. They have doubled all the prices on products and tripled the cost of rental and delivery services
So why did they come in here and why don't they leave !
I will never enter there doors again
So sorry the the long term customer's are no longer valued
Plenty of other options so no loss

We found the employees to be very helpful and knowledgeable. We rented out their log splitter, which is by far the best one we've rented!
Returning it was a breeze too...such a great place! We're definitely coming here more often!!

I wish I could give them a better rating because I love small local businesses, however, their prices are ridiculous and they're unfortunately located about half a mile from Menards who is obviously much better priced with a much better selection. I could overlook all this if the service was great but again it was disappointing, showing a lack of knowledge or caring. If you can't compete with the big stores you have to make up for it in some other manner, but they fail to do so. Hopefully they can improve upon some of these points.

Edit: I've raised this to three stars in reflection of the ownership team responding in a respectful and helpful manner. I was unaware of the price matching policy, and hope more people come to be made aware. The poor treatment I received from the one team member was unfortunate, but hopefully will be improved upon.

Been to this place before and believe me I said I'll return soon. Thy have free popcorn and coffee all day long my kinda place. The service is just dynamic and the guys even know their stuff. I rent a bobcat with the hydraulic hammer . They hooked me up with the right price and connected things up and sent me in my way. Remember free coffee and popcorn if you happen to be this way.