GenCo Generators | Florida and Georgia

Wonderful knowledgeable service men very nice very much gentleman's No Mess clean clean up will certainly refer anyone I can to Genco Florida

The crew was very professional, hardworking and polite. They did a good job cleaning up. It was explained to me on how the system works. I was impressed and would not hesitate to hire them for another job.
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I am in disbelief over the ratings based on our experience. My husband hired GenCo to perform preventative maintenance on 6/19/25 (by the way, $481, a 25% increase from 2 years ago). Less than a month later, our generator died during a storm, so I *assumed* it took a direct hit from the storm and immediately called GenCo. Taylor answered and was quite abrupt. She said she would send an estimate and it would need to be approved before anything could be scheduled. I said they likely only had my husband's contact information since I had never called before. She stated again that she would send an estimate. An hour later, I still hadn't received anything. Giving her the benefit of the doubt, I called back and allowed that I still didn't have power or internet, and perhaps her message had not gone through. She snapped that she had sent it to the address on file an hour earlier. I told her again that my husband was out of contact and she said I hadn't given her that information. I replied that I wasn't going to argue with her and asked if she could send the estimate to me. Upon receipt, I immediately approved it and received a window from 4:30 to 8:30pm. I realized she had still not asked for my contact information (other than my email address), so I called back yet again to ensure she had my phone number and gate code for the technician, even joking, "With my luck, they'll call my husband from the gate and then leave when he doesn't answer." I followed up with an email as well. At about 7:45, my husband called having just landed and said he had missed texts from the technician. I immediately called GenCo and got the after hours line and spoke with Guy, who apparently attended the same customer service training as Taylor. He was very aggressive and seemed annoyed that his technician had waited at our gate for 20 minutes calling "every number" with no response and finally left having 10 cars blocked behind him (BTW, that would be over 10% of our neighborhood, so...no). I asked if they would be coming back and he said absolutely not and that I could revisit in the morning if so inclined. My husband called GenCo the next morning and asked to speak with the manager. Taylor told him that the manager was far too busy to talk to him and that "your wife WAS called." We never heard back from anyone. We got a lead on another electrician who is also certified with Generac. They came and immediately determined there was a critical fault due to a low oil pressure swtich that shut down the generator because it was low on oil. The only thing that appeared to have been done less than a month before was an oil filter change. The little oil that remained was dirty, the air filter was dirty, and the spark plugs were old (photos attached). Based on the abhorrent customer service and questionable maintenance practices, I would avoid this company at all costs.

Very satisfied with Vince. However, new guy stepped through my ceiling. As long as it gets fixed like it never happened I will give full 5 stars.

My semi annual generator maintenance has been completed. GenCo has been great to work with on both the installation and the maintenance of my generator. I highly recommend GenCo for your generator needs.

Started with a professional, personable and knowledgeable Sales Rep, Vincent. He was attentive to our needs and made recommendations based off of our needs and budget. Install was painless and professional. Great Crew, they kept me posted during the installation and where possible welcomed my input. Great experience start to finish! I highly recommend GenCo!

Charles came to setup my generac and he was professional and courteous. He went over how the system worked and had all the emails for mobile link sent. He assisted me with setting it up. He was very knowledgeable and informative. He was also patient and didn't not rush me. Thank you for making this appointment and accommodating my schedule.

Excellent service from quote to finish-would highly recommend them-on time, did what they had to do in record time but very professional-no skipped steps in insuring that I had a very reliable set up-all installers very professional but very friendly and courteous during the installation-would use them again in a heartbeat!

Generator was serviced and tested after tech left the breaker to one side of my home was tripped and unable to be reset. I called the office and spoke to the owner about the damaged breaker he said he was going to look into the issue after another call yesterday the customer service representative said she would speaks to the owner again about the damaged breaker nothing but crickets from the company
Today is day 3 still have not heard back from GenCo very poor customer service I do regret using this company for my generator installation and service

I’ve had a great experience working with them. They came and installed the generator on time, on schedule and on budget. One night the generator kicked on and I turned it off and they immediately called to ask if everything was alright. They have great customer service and competitive prices.

Charles did a great job honing in on the issue, replacing the defective part, and ensuring the unit is functioning properly.

GenCo you all are the best. When we need assistance you’re there to keep us up and running. Thank you for your service and having such wonderful knowledgeable Techs

They installed a whole house generator. The installation is neat and unobtrusive. They gave a good explanation on how it works and how to resolve any issues.

Everyone was professional and courteous even though we had some unexpected issues. All were resolved and generator is performing as designed.

The technicians were very good. They arrived on time and tried to limit the time we were without power. Steve, Bryce and Blake were nice and cleaned up before they left. We will be happy to recommend GenCo to our neighbors.

GenCo is very responsive and the technicians are always nice. I had a battery die and the system automatically alerted the office. I had a technician come out within days and show me the battery and explain everything to me. Having this generator service is effortless for me and I will never be caught off guard during a power outage.

Genco Florida LLC was great. Guy and team did a very professional and thorough installation job from start to finish. Thank You!

Just had generator installed. Team showed up on time and were there for most of day burying tank and installing electrical work. Very friendly, knowledgable, had working. Kept me informed throughout the process. Highly recommend!

Charles was outstanding -- quick and efficient but very informative re the generator battery life, the fence we have around the generator, etc.

Very professional. Wasted no time but got straight to the job. They installed this generator faster than the one we had at our old home in Cleveland Ohio. Answered all my questions during installation and they put up with me looking over their shoulders. They were a really great crew. The only problem was that we could not link the new generator to MobileLink due to the old generator still being on the link. Have to call Generac directly for that.

Guy, the service tech, is great. He was able to quickly trouble shoot the issue and repair it. He takes time to explain and be sure one understands what he is doing and why. Very satisfied with Genco!

We really like this company. Easy to make an appointment, always on time, and their communication is great. The technician came out and completed the work in a timely manner and cleaned up before leaving. Highly recommend them.

Genco Fl installers where great. they did a great job I am very pleased with the whole process. the guys that came out answered all my questions and walked me thru how everything will work.

GenCo has served me well. Had a leak in my gas line and customer service was excellent. Let them know of the situation yesterday afternoon and they came out the next day (today) and took care of it.

Thank you Chris

Charles did a great job!...as always. He got me to sign up with the GenCo cellular service. Works better , faster, and easier than the Generac wifi set-up that had failed me / disconnected, three times. No more dealing with the 800# customer service, which also failed to solve the issue. Thank you GenCo.

Excellent service call. Charles did his usual great job...thank you.

Your installers showed up right on time. They were very courteous and answered all my questions. I’m very pleased with the job they did installing our new home generator.

Charles was excelent - let us know he's on his way- when he began . left a clear summary of ck up. I will recomend both Carles and Genco

Bryce came to do the first six month scheduled maintenance on our generator, and he made sure that everything worked properly. Now we are ready for hurricane season!

To prepare for the upcoming hurricane season I purchased a Generac from Genco Florida. My salesman Vince and his team explained, installed and checked my new generator. I also opted for a monitor because I don’t want to have to worry about the generator.
Genco’s team has been professional, helpful, and timely. So, I have been pleased with the experience although I hope not to need the product.

He knows what he’s doing!
Good technology awareness.
Very pleasant & helpful.
Willing to listen & answer our questions.
Got it fixed in a very short time.

The only reason I’m filling this out is because I received a text prompt to give them a review a month after the service. When I clicked on the link, it was autofilled with a glowing review which couldn’t be further from our experience. The GenCo (Charles) technician was dishonest. He was at our house a max of 20 minutes for preventative maintenance. He claimed he changed the oil, but less than a month later during a storm, the generator stopped working. I was out of town so my wife called. The receptionist was rude to her and despite my wife telling her I was on a plane and to contact her instead, GenCo continued to contact me. They sent me the estimate and when my flight landed, I had multiple missed messages from the service technician who left because I didn’t answer (interestingly, GenCo sent me a link to rate Stephen’s service, too, even though he didn’t do anything but call the wrong person). My wife called multiple times that day and night and I tried to contact the manager the next day but no one called us back so we hired another company (after having no generator for a week). Here’s where Charles maintenance job comes in. The generator shut down due to a low oil pressure critical fault. The oil pressure switch was loose, allowing oil to spurt out. They found that the generator was low on oil and only the oil filter appeared to have been changed (see photos of dirty air filter and spark plugs). We spent $481 on the “preventative maintenance” appointment and due to the shoddy service, had to spend another $350 to get it working again. Thanks for the text prompt to review you, Chris! Happy to oblige and warn other customers. Should have called me back.

Charles, technician showed up on time & preformed the scheduled maintenance expediently making sure everything was in order with unit.

Great Generator and superior service. Cannot say enough about the quality of the product and the service. For those not aware, even after installing and testing, GenCo keeps a running maintenance log on every generator to ensure that it will perform every time you need it. Chris Hartley does a fantastic job of meeting customer expectations with total transparency. Could not have asked for more. Have already experienced a number of power outages on island and the generator has ensured seamless energy support to our house. Highly recommend Chris Hartley, GenCo and Trane generators.