Frontline Adjusters - Glen Ellyn, IL

Very professional and courteous staff. I was fully informed of what to expect at every step of the process. 100% satisfied and I highly recommend their service.

The frontline adjusters team is very professional, customer friendly, knowledgeable of litigation with the insurance companies to get the funds needed to complete a high quality materials and job dome to customers properly. I highly recommend the service of frontline adjusters to deal with the insurance companies, they do all the paperwork for you. I am very satisfied with their service!

Do yourself a massive favor and work with Frontline before making your own homeowners insurance claim. My rep was Bob Kapustka and he’s outstanding, just like everyone else I came into contact with at Frontline. Illinois regulates and licenses private adjusters — don’t let your insurance company have only their own adjuster assess your claim. My massive national insurance company initially denied my claim, then Frontline appealed to them with their own independent damage report. In the end, I received FULL coverage. It never would have happened without Frontline. Their sister company Greater Good Restoration performed my repairs and they were top notch too. I’m extraordinarily grateful to Bob Kapustka who reeled me in, then Frontline and Greater Good for their tremendous service.

The process was smooth and quick. Clayton was very helpful and accessable.The installers were great and fast plus they cleaned up the yatd from nails and boards. I would recommend Frontline Adjusters to enyone!

A company you can trust... everything can handle it... and no worries... especially robert... very organized with the transactions... great job for robert...

Frontline adjusters did exactly what they said they would do. Peoria had a wind/hail storm in 2023.
I was very skeptical at first, but Robert Riley took his time explaining the process thoroughly. Brandon Happ met with me as well. The customer service team I spoke with on the phone (Megan and Cathy) were also very helpful when I had questions, even though they were clearly very busy. Altogether, my experience with the Frontline team was very positive. Each roof was done well and pictures were taken during the process to show progress. Communication was consistent throughout.

Richard and Sean were very professional and knowledgeable about the whole situation I felt comfortable through every step process thank you frontline

They came out because of haul damage. Our insurance company only wanted to give a very small amount, no where near what was needed. They fought and got me a new roof and siding thru my insurance. Great company!

Robert Riley was excellent to work with, and he ensured that everything was taken care of throughout the entire process of having our roof, gutters, and siding replaced. He checked in at every point of the process, and he was always available to answer any questions we had. The crews used by Frontline were professional and polite. They worked quickly and were thorough in cleaning up after the job was completed. Frontline made sure that we received what we were entitled to by our insurance, and the entire process was simple and noninvasive from our perspective.

Robert was my representative. He was great to work with from start to finish. He kept his word from start to finish. He came to our door after a major hail storm and assisted us with the claim making sure our insurance covered all parts of our home that was damaged by the hail. The construction company was professional and incredibly hardworking as well as clean. We highly recommend frontline adjusters for your homes roof siding and or gutters.

We are first time home owners and this was a great experience from day 1. Our adjuster Bob was very friendly, knowledgeable and helped us through the entire process. We had a whole roof replacement and it looks beautiful. The work was professionally done and they did a great job! Even our neighbors commented on how nice it looked. We would recommend their service!

Hi my name is Dennis I had my roof done by frontline I would like to say they did a very professional job on my roof Chris and his crew did hell of a job I would grade them 100 they cleaned up and answered all my questions and let me know what was doing and why I would recommend them to anyone who need roof replacement they are good no complaints from me they even came back and finished what they didn’t finish and cleaned up again ima a first time homeowner and they took care of me I love the work they did and how responsible and respectful they where and like I said if I had to give a grade 100 but they deserve a better score if I can give them a 150 I would. Sincerely Dennis

Frontline Adjusters is a professional company with responsive employees. When two hail storms made their way through my area they were there to assist. Patrick has been phenomenal to work with and has let me know what was going on every step of the process. They worked directly with my insurance company. The crew from Greater Good Restoration did an outstanding job installing my new roof and I am pleased with the quality and care they have taken with my house and my property. It was very beneficial to have Frontline represent my interests when dealing with the insurance company. I would have not had thought of checking my roof for damage if it hadn't been for Patrick knocking on my front door and explaining that there were a number of homes in my surrounding neighborhood that had been damaged by the recent hail and offering to do a free roof inspection. I would definitely work with them again and highly recommend their company and their sister company Greater Good Restoration.

Amazing company with a crew that takes pride in their work. Worked hard from start to finish leaving and amazing looking finished product. Definitely a go to company for repairs.

Great group to work with. They do all my roofs and I am very happy with the service and support. Would highly recommend!!

They were great! Richard Villarreal assisted with my claim in a prompt matter and I had a new roof and siding installed. Truly exceptional!

Robert Riley and his crew from Frontline were excellent to work with. Robert took care of everything with the insurance and got my new roof and gutters with no hassle or red tape. Robert, Frontline, and the roofing crew were professional, respectful and I can't be happier with their results. Thank you.

We were approved for a new roof through Frontline. They installed it in a timely matter and I can only say good things. To be fair, I was a bit skeptical having someone knocking at our door. But from our door to the installation, all went well. Our sales rep Luke Mossell, was kind and courteous and did the work to ensure our greatest chance of approval. I recommend them.

All I can say is, wow. The service provided was seamless and I didn’t even know I was eligible through insurance. I recommend frontline 100%, these guys are great. Got a new roof for close to nothing!!

Frontline Adjusters were fantastic in getting my in-laws a new roof, COMPLETELY approved by insurance! Luke was extremely helpful throughout the process & did outstanding work. Thank you Frontline and Luke for all of your hard work!

Would highly recommend!

Haven't gotten a response since they collected money from my insurance 5 days ago

Update :::
I was contacted by someone named Cathy who immediately apologized for my experience with the rep that I had came in contact with and further assisted me with my insurance claim. She was completely honest and helped me to better understand the process,which hadn't been previously explained to me. After speaking with her I was much more at ease about the entire process and eager to move forward with my claim. I appreciate her efforts and honesty and have no problem recommending their services to anyone in need of an adjuster. Thank you Cathy for redeeming the company and bringing me to a close on this process.

From the start Brandon was very professional in helping me thru the whole process of getting a new roof put on our house. I would highly recommend Frontline Adjusters and their sister company greater good restoration. Our roof looks great and we were so happy that our insurance paid for it. I would also like to shout out Matt, my husband had a lot of questions and he took the time to explain everything.

They did a great job on doing the roofing, and some siding in the front of the house but they are almost impossible to get in touch with! I've had a check to turn over to them for two months (insurance and I need to get the overage back), equipment left behind in my yard, and no information about a discount for recommending my in-laws months ago.

If I could give more than 5 stars I would! The company worked with my stubborn insurance to get me new siding. The process was smooth and headache free for me. I really appreciate everything Patrick Bigoness and his crew did to get my house looking great! THANK YOU!!

They helped me with my claim,even after the insurance company didn't want to replace roof,we held steadfast and with an arbitrator, we were able to get roof replaced. The crew was quick and efficient..

I had hail and wind damage to my roof last year. I called Frontline Adjusters. They came out, inspected, and did all of the paperwork to submit claims to my insurance company. Initially, the insurance company offered to pay about half of the claim. Frontline re inspected, resent claim to insurance company, and it was fully approved. They arranged all work and it was done expertly and in a very timely way.
I am delighted in how professional, responsible, and polite they were. The communication was second to none. Always answered calls or got back to me right away. I felt like I was very well taken care of and they did all of the heavy lifting. I highly recommend this company. Outstanding service!!!

I was skeptical at first but they did all the leg work and I never had to deal with the insurance company at all. They got 100% of the roof replacement covered. Ben Weber has been very helpful through he entire process.

Chris was very courteous and kind in dealing with our situation. The roofers were very courteous and skilled. After the job was done the area was very clean. They didn’t leave any mess or anything to complain about. Overall we were very happy with everything. If you need to have a roof repaired or redone , I recommend these people to do it.

If you are on the edge about choosing Frontline Adjusters, STOP RIGHT THERE, THEY ARE THE ABSOLUTE BEST!!! I stumbled across them by accident & was very skeptical at first. I asked the sales rep about a million questions which he was very nice about. They handled everything with my insurance company, I never even had to speak to the insurance adjuster. My roof was completely covered by my insurance company, thanks to Frontline's expertise. They did my roof, new decking, soffit, fascia & gutters. Their team did a great job, left no mess & the entire process couldn't have been easier for me. I highly recommend them!

Grandson, while on my roof installing an OTA noticed that I had hail damage. Using the "Neighbor App" I found that several people had used Frontline with good results. I was referred to Chris. From that point on we were taken care of, our roof replaced, all contact with Frontline, GreaterGood was timely, and professional. Thanks to all!

Brian was so helpful throughout the process. He took the time to explain everything in detail to us and kept us up-to-date every step of the way. We had a small problem with the flashing after the repair and he had someone out right away to fix it. We paid partial up-front for the materials and Frontline did not ask for the second half until a few months after the job was complete and we were happy with our roof.

Frontline Adjusters handled my roof damage claim, and and their associated roofing company, Greater Good Restoration, re-roofed my house. I have been a design-build contractor for almost 50 years, known for producing and demanding meticulous work. Frontline made the claims process effortless, and their crew did an excellent job, from start to finish. After asking in advance where I preferred materials to be staged, they delivered and placed everything neatly on site the day before work began. The crew was diligent and professional. Toward the end of the job, a question came up regarding a flashing detail. I was very impressed with the speed with which my call to the home office resulted in a site visit within minutes by one of their project managers and a complete resolution of my concern. After they finished, the crew did an extremely careful clean up and left my property in immaculate condition. The very next day, the project manager made a follow up call to be sure I was completely happy with everything. I have dealt with hundreds of subcontractors in my career. I recommend Frontline and Greater Good without reservation.

Mark Iannelli is wonderful to work with! He was always available for any exigency and made very easy the process of dealing with insurance claims.

Easy to talk to and explained everything ! Good people ! They took care of all the insurance and talked to the adjusters ! They did all the work for me !

We had a few minor hiccups that were taken care of immediately , thankfully and they went out of there way to make sure I was taken care of. they deal with the insurance company which I sure would be a huge headache if I had to do it. I highly recommend FrontLine

They were quick, efficient, polite, professional from beginning to end!... Got the work done ahead of schedule! Will definitely use them again

We could not be more satisfied with Frontline Adjusters. I am a big skeptic, and every question I asked was always answered. As we began the process of getting our roof replaced, I was kept informed of every step as to what and when supplies would be delivered etc. The crew worked fast and did quality work. The followup as just as good. Someone stopped by to check the work done and called us to make sure we were satisfied.The fact we did not have to deal with the insurance company was the best part! We will recommend them over and over!

Mark thank you so much for helping me get my roof replaced! You did everything you promised, great communication, customer service all around from every department. Professional, detail oriented and a pleasure to work with. Thanks again, love my new roof!