Logo of Foxworth-Galbraith Home Improvement Center

Foxworth-Galbraith Home Improvement Center

  • 26129 US-70, Ruidoso, NM 88345
  • Residential Roofing
  • 24/7 Emergency Repairs
  • Locally Owned & Operated
  • Warranties Offered
  • Metal Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

About the Business

At Foxworth-Galbraith Home Improvement Center, we take pride in our extensive range of services designed to meet the diverse needs of both residential and commercial clients. Located in Ruidoso, New Mexico, we specialize in roofing solutions, including skylight installation, tar and gravel roofing, tile roofing, and green roofing services. Our expertise extends to gutter cleaning, soffit repair, slate roof repair, and more, allowing us to manage complex projects from start to finish with precision and care. Our commitment to organization and attention to detail ensures that every project is executed with a high level of reliability. We understand the importance of delivering durable results that provide long-term value. Our well-coordinated team is dedicated to navigating the intricacies of each job, ensuring that every aspect is handled thoroughly.

What people say about “Foxworth-Galbraith Home Improvement Center”?

Customer feedback presents a mixed picture of the company's services. While many reviews highlight exceptional customer service and friendly staff, particularly in-store, several customers express frustration with communication difficulties and delays in receiving assistance. Issues such as unresponsive staff and inadequate online resources have been frequently mentioned, suggesting deficiencies in operational efficiency. The inconsistency in service quality, especially during busy periods, leads to a cautious sentiment among some customers, who feel their needs may not be adequately met.

What Users Like The Most

  • She has gone above and beyond to make sure I received my quotes.
  • Excellent customer service! They had everything I was looking for and offered to help to find a couple of items!
  • The staff is courteous, they know where everything is and very willing to show you.
  • The customer service can be a little salty at times, but I've never had any issues.
  • George helped me find the right belt for our sander. He saved me a lot of time and did it with a smile!

What Users Like The Least

  • Took 10 min to get prices for 3 wood products. Thought, I'll go online, look them up myself, HA.
  • The staff is inconvenienced by you being there, and are completely clueless.
  • I have tried twice now to buy an entire kitchen's worth of cabinets... but the 'cabinet lady' simply refuses to work with me.
  • Another typical example of a NO F:;?S given entity occupying space and stealing your money.
  • It's hard to find straight boards. The system is not easy.

Recommended Reviews

Overall Company Rating
Good 4.2
Out of 23 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
Show first:
Piper Peters
May 21, 2025

It has been amazing to work with Trish for my order. She has gone above and beyond to make sure I received my quotes. Even when I changed my order, she was kind and pleasant.
You can tell they are busy and you may have a wait, but it is well worth it to receive excellent service with a smile from both ladies behind the counter.

BC Newkirk
Mar 27, 2025

Crazy inconvenient, they've little idea what is going on, took 10 min to get prices for 3 wood products. Thought, I'll go online, look them up myself, HA. No products or pricing available online (2025?) just request a quote. And you can't contact anyone local to complain, gotta call Dallas. Guess I'll continue to buy lumber elsewhere and ship it in, less frustrating.

Alberto Carlo
Nov 12, 2023

Excellent customer service.And great group at the cash register.If they don't have it,they send for it.Thank you.If they don't have it ,they send for it

Gabe Luna
Sep 23, 2023

Probably the most incompetent lumber yard I have ever been to. Phones were off the hook for a month, now they just flat won't answer them. The staff is inconvenienced by you being there, and are completely clueless. Tried to call corporate to get information, and they are just as worthless. Try to get to customer service, and you get a mailbox that is full, so you can't even leave a message. Another run down Family Dollar would be an improvement over this place.

Philip Perez
Sep 16, 2023

Thank you for providing Ruidoso work force with quality products .....I really miss Virgina upfront ...
Throws my whole day off but so proud she got promoted

Squirrel6869 Smalley
Dec 1, 2021

So my wife is a travel nurse I called Foxworth explaining my situation they said they normally don't bring on seasonal help but because I was honest they hired me and now I've decided to live here. The help I've got from several supervisors as well as coworkers has been absolutely heart warm

Mike Julson
May 27, 2021

Another typical example of a NO F:;?S given entity occupying space and stealing your money in the land of enchantment. Not very complicated how brain cells and least prosperous states go hand in hand . DON’T waste your hard earned time and money here .
Talk is cheap , verifiable undeniable actions and lack of accountability are the bases of this review .

Melanie Winter
Apr 20, 2021

Went in to get 9 keys made. The man who made them did an excellent job! While waiting I looked at their flowers and found my favorite Pansys. Those have been hard to find in Ruidoso. They looked pretty healthy. Good price for them too. Check out was good. People are friendly.

Rick Fuentes
Feb 10, 2021

I love this lumber yard today I bought deadbolts and door knobs the little lady was wonderful made it a one key to fit all great customer service as always kiddos to the staff... cheers

Bob Braziel
Jan 24, 2021

Its a good place to shop people are friendly and employs are helpful prices are approximately same as. Home depot in roswell

Billy Roberts
Nov 21, 2020

Great local hardware store. The customer service can be a little salty at times, but I've never had any issues. I've shopped here often. The experience of buying lumber here FAR surpasses any experience I've ever had at a big box store. You just tell 'em what you want then drive around back to get it. You pull up directly the pile.You'll never have to load some awkward cart with your lumber, beg for help from some high school kid who desperately wants to avoid you, and then drag the whole thing 500 yards through the parking lot to your truck as you would at a big box store.

Dawn Bagley
Oct 21, 2020

I have tried twice now to buy an entire kitchen's worth of cabinets and spend a LOT OF MONEY but the " cabinet lady", Jeanette, simply refuses to work with me , return calls or check on prices for me. I have heard others say the same. Do you guys want to make sales or not??? I won't be trying anymore. I have taken my business elsewhere TWICE NOW. Don't waste your time here!!

Jaime Mendoza
Sep 5, 2020

As the customer I had to greet the workers, thought it should be the other way around. But oh well, the young fella that help load my material was pretty kind.

B B
Jul 25, 2020

Excellent customer service! They had everything I was looking for and offered to help to find a couple of items!

dian Whocares
Jun 14, 2020

George helped me find the right belt for our sander. He saved me a lot of time and did it with a smile! I appreciate their customer service. Its always well stocked. They have good sales and a nice return policy. Excellent shopping!
Still good!

Francis Matt Ponteri
Aug 31, 2018

A lifetime ago I used to spend a lot of time in our local lumber yard when my father was building home after home. I was the "gofer" all summer long while still in school and then for years after while I learned the business. Back then, the guys (and a few women ) that worked there knew your name, who you worked for, and whether you drank coffee or needed 10¢ for the Coke machine in the yard (yes, a bottle of Coke was a dime!). Over the years the were forced to close by companies like Home Depot & Lowes. The experience was never the same again for me. My first visit to Foxworth-Galbraith brought back some of those memories. The staff inside didn't know me, but they were quick to help, were extremely friendly, and being retired now, made sure to remind me about senior specials on certain days if I was looking to save a few bucks. The guys in the yard were just as helpful. No wondering aimlessly thru the store or yard with no one around for miles to help (like I've experienced more times than I can count in the "big box" lumber yards), someone is always right there to help, or to get the right person you need. I've been back several times since my first visit. They still don't know my name, but it doesn't matter. The service is just as if I was an old friend. What more could you ask for.

Valerie Ward
Feb 16, 2018

The staff is courteous they know where everything is and very willing to show you it's clean and just enjoyable every time you visit.

David McMinn
Feb 9, 2018

If you like lumber yards like they used to be, this is the place. The staff there will help with any of your needs. The guys in the yard are always there to help you load. Prices are better than the big guys in Alamo on a lot of the items.

Rich Chorné
Jun 30, 2017

Nice people, small town. They try but do not have everything like Home Depot or Lowes. People are nice. Buying lumber is another issue, poor selection and picked out. It's hard to find straight boards. The system is not easy. you either pre buy the lumber and take a leap of faith that it's any good or you go through the yard and select and load your lumber but your vehicle has to stay in the yard before you get a receipt from the counter inside with the items so the the gate keeper can check your cargo.
I've gotten burned with this process and wound up with bad lumber. Other wise the store caters to you you well.

dittie Lane
Jun 3, 2017

We started our new deck 7 weeks ago and figured we spent around $3700 on our endeavor 95% or that at Foxworth. Doing all the work ourselves was a bit taxing but it turned our very well. Virginia was our primary go to person and her 5 star service was very much appreciated.

Thank you, Richard and Nettie Lane.

Thomas Miller
May 31, 2017

Like our store here. Sometimes checkout is backed up though. Most all reps friendly and that goes a long way with me. Can always count on yard guys for help. . Glad to have our outside sales rep too, Victor. Yard procedures and returns all good. Appreciate and participate in the vendor fairs. Helpful to the contractor, like the contractor order crew and account service for my clients.

Roxie Langford
May 31, 2017

Was exemplary as always. Had what I needed, at a fair cost, and the staff was helpful and friendly. PERFECT!

Shantel Keune
Oct 11, 2016

We have remodeled our kitchen, master bath, and living room and highly recommend Foxworth-Galbraith in Ruidoso for the design and purchase of cabinets and supplies. Janette Richardson is AWESOME at listening to your needs and designing rooms to turn out just as you have dreamed. We can't wait to remodel the remaining rooms in our house and Foxworth-Galbraith in Ruidoso is where we will begin.

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  • 26129 US-70, Ruidoso, NM 88345
  • Residential Roofing
  • 24/7 Emergency Repairs
  • Locally Owned & Operated
  • Warranties Offered
  • Metal Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

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