Forward Restoration

We have owned a condo in Steamboat since 2019. Unfortunately, every time something breaks or needs service, Steamboat's collection of plumbers and HVAC folks are just overworked and unreliable. We have become accustomed to poor communication and service up here. So! When we were referred to FR after a water heater leak that damaged the bedroom below, we were holding our breath! But guess what? They were quick, courteous, competent and reliable. They got us taken care of immediately and worked well with the insurance company and contractors to make this a seamless process. Highly recommend!

Forward Restoration was hired to complete restoration of our bedroom after an unexpected leak flooded the room. They were prompt, professional and competent and returned the room back to normal in short time. Josh and Braden, were great to work with, always professional and friendly. I would recommend them highly.

Outstanding Service and Support from Forward Restoration

I’ve had the unfortunate experience of dealing with water damage multiple times this year, but I’m incredibly grateful to have had Forward Restoration by my side each time. Their team has consistently gone above and beyond to provide fast, reliable, and thorough service. From the very first call, their communication has been excellent—always keeping me informed every step of the way and answering any questions I had promptly.

What really stands out about Forward Restoration is their attention to detail and commitment to doing the job right. Each time they came out, they didn’t just fix the surface-level problem, but took the time to address underlying issues, making sure the damage was fully resolved and wouldn’t happen again. Their thoroughness gave me complete confidence that my home was in good hands.

On top of their technical expertise, their customer service is truly exceptional. Everyone I’ve interacted with has been friendly, professional, and genuinely caring. It’s clear that they value their customers and take pride in their work.

I highly recommend Forward Restoration to anyone in need of water damage restoration services. They’ve earned my trust and gratitude, and I wouldn’t hesitate to call them again if needed!

Highly recommend, they were incredibly responsive, detailed and knowledgeable. The attentiveness likely saved me thousands in cost and they were very professional. Solid service all around and will definitely use again, if needed.

Josh will go above and beyond for you, taking extra care to get things moving and resolving the issue quickly. I have had to use Forward Restoration multiple times, and every time they exceed expectations and their customer service is unmatched. I cannot say enough good things about this company and Josh! He is very intelligent, and knows exactly what to do. He will care for your issue like it’s his own and with friendly personality. This company is great!

We had a serious water leak in the second floor of our home in Steamboat Springs, while we were traveling outside the US. Josh, from Forward Restoration, responded immediately to my request for help and began repairs. The damage was serious because water had leaked for several weeks before it was discovered. Mason did outstanding work removing mold, drying the walls and replacing insulation and sheetrock. This was all being accomplished without us being there. Josh handled everything including our insurance company, We came home to find our home repaired and looking like new. I give Josh, Mason and Forward Restoration my highest recommendation, for excellent work, honesty and being trustworthy. Thank you!

After discovering a slow leak in the walls behind my bathroom, Forward was quick to respond and had someone at my house well after business hours quickly. With a new baby, a toddler and only a 1-bath house, Jonathan was incredibly accommodating, patient and really helped us manage what was quite possibly the most stressful week of our lives. Not only did Forward help to mitigate the damage, they checked on the house regularly while we had to be elsewhere and helped us navigate the nerve-wracking insurance process as well. I have used multiple other restoration companies through my work as a general contractor and will only be using Forward from here on out. A fully A+ experience and we are truly grateful.

I called Forward Restoration to come out and inspect some water seepage from my dining room ceiling. Kyle arrived within 2 hours and was very professional, courteous and knowledgeable about detecting water damage or mold above ceiling and within nearby walls. He did a thorough inspection and the office later submitted a written inspection report with photos. Fortunately, the leak was small and the water had dried. No restoration required, just a minor rooftop sealant by the roofing company. I won't hesitate to contact Forward Restoration if any doubts about water damage in the future!

Josh was great. He was on time and thorough. He identified our problem quickly and gave us solutions on how to solve it. I would call them again in a heartbeat if I need solutions to mold or rodents.

Josh and team mitigated water damage and then completed repairs in our kitchen and two rooms in the floor below. They were responsive, thorough, timely, and pleasant to work with. They make it super easy to deal with insurance due to the way they structure their reports, and are willing to go the extra mile to help manage that aspect of a damage claim. I know how hard it can be to find a contractor with the time and patience to with WITH you, rather than just slamming through the process to get on to the next job. The whole forward team were exemplary, and I would recommend them without reservations.

We had a water leak in our condo that required diagnostics, repair, and drying mitigation. First of all, two water leaks occurred in almost the same spot within 3 weeks of each other that were supposedly "non-related". It seems more likely the real leak (sink/dishwasher drain) wasn't diagnosed the first time and instead blamed on a "pinhole leak". But that is only a suspicion and not part of this review. Each leak incident averaged $3,000 to essentially cut a hole in the drywall and leave some drying HEPA filters for a day, and do a plumbing leak patch. I could buy brand new HEPA drying equipment myself for $1000, cut a 1 foot hole in the drywall at $100/hr and pay a plumber $100/hr for repair and still get no where close to this bill. I had to pay it however because this is the preferred company of the HOA manager. Basically, this company is taking advantage of insurance claims and charging exorbitant rates. Luckily I had the choice of who to use for repairing the drywall hole and this company bid $1300 for repairing the hole. Instead I was able to pay a handyman $250. I'd definitely get another quote if you are thinking of using this company. There is "inflation", and there is just being taking advantage of.

Forward Restoration handled our issues promptly and very professionally. I am impressed with how they documented their work and the detailed billing.

Exceptionally responsive service. Forward came to our aid when we had issues stemming from a water leak and were quick to get onsite and mitigate damage. I would recommend them to anyone who needs help in a pinch!

My wife called 3 different disaster mitigation companies when we had a plumbing failure at our house that led to flooding. We feel very lucky that the first to call back was Ian from Forward Restoration. They did an amazing job at our house. I really respect their surgical approach and dedication to trying to save things rather than tear stuff apart. They definitely rescued our mid level wood floor from lasting damage. On top of it, Ian is a very nice guy whose calm presence is much appreciated when your basement is flooded with an inch of standing water!

I called for a mold inspection after a flood and I was seen the same day, which is awesome. The team was very informative, helpful, and thorough. They were straightforward and didn’t pressure me into things I didn’t need, which is refreshing. Definitely recommend to anyone dealing with any water/mold issues in their home.

When our business experienced a fire and the news made its way around the community, Ian was quick to reach out and offer help. Ian felt the scope of the project was more than his team had the capacity to handle on the timeline we were aiming for, and he made an appropriate referral to another company. Despite not being the company to provide ongoing services for our project, Ian remained in contact and provided helpful guidance surrounding working with the insurance carrier and selecting local help to get our company back up and running. Forward Restoration went above and beyond to help us in the name of supporting the community. While I would hope to not need their help in the future, I would not hesitate to utilize them if we needed them and would highly recommend them to anyone dealing with the unfortunate circumstances of fire, flood, or any other needs the Forward Restoration meets.,

So we used Forward for water damage/leak. it was extensive and we mostly dealt with Ian although we also dealt with his partner, who is a floor specialist.. i could not recommend them any higher. they did a tremendous job, kept us informed, did quality work on a difficult situation, and pretty much took over and solved the entire problem-- when I checked the boxes above for "Good Quality", "Good Value", "Professional", "Responsive' and ""On Time", I meant it --if you want help, and if you want professional help, the this is the place to go --highly recommended!

Forward Restoration were on site within 12 hours of our water damage being discovered by our son this Summer. They turned what we thought was going to be a serious repair endeavor into a swift repair that was done before we knew it. It was truly one of the best customer service experiences we have ever experienced.

Ian and Forward restoration did a wonderful job drying out my townhome after a flood accident. They were prompt to show up within a hour of calling, were professional, courteous , and extremely easy to deal with and helpful through the entire process from first call to billing . I would refer them to anyone needing services they provide .

My plumber friend recommended and called Ian for me. He gathered his partner, loaded his equipment, and responded right away. Ian arrived and got right to work after a pipe broke in my wall and flooded several areas of my basement. He explained everything, answered all my questions, and really made me feel at ease about a bad situation. I feel like everything will be fine now and we won't suffer any long term problems like mold. Thank you Forward Restoration and Ian - Ryan Adrian.

Unfortunately I have had to call Ian and his team multiple times for assistance. Every time they have helped me they have been awesome. They are very communicative and know how to deal with insurance carriers and adjusters. I hope you never need them, but if you do, these guys are the best!

This was my first experience with Forward Restoration and I have to say I am impressed! The issue was promptly resolved with friendly, professional service! A go-to in Steamboat for your restoration needs! What a great find!

We are Realtors and discovered that there had been a frozen pipe that had burst at one of our listings on New Year’s Day! Ian and his team were there within a couple hours of the call for service and did an incredible job of mitigating the water situation and communicating to myself, the owners and the insurance company! I cannot say enough about how thorough and professional Forward Restoration is. Just on this experience if ever I need another mitigation- I will call them for sure!

Forward Restoration is the very best, not only their experience and knowledge but more importantly their professionalism! Let's face it if you need their services you are in trouble and they handle themselves and their responsibilities with precision and efficient execution. They are outstanding in every aspect of their business!

Working with Forward Restoration for our water damage was as easy as it could have possibly been. They made a stressful situation better. They were responsive, professional and friendly. The work looks great, you can’t even tell that our bottom floor was flooded! I highly recommend Forward Restoration and would not hesitate to use them again.

From the first call to the delivery of the invoice, Ian and his team were responsive, professional, attentive, and so much more. We appreciate this team and cannot speak highly enough of them!

I can't say enough good things about Ian and his team. They provide great service, they do what they say they will do, they respond quickly and they are fair and honest. I believe that as an owner operator of a small home town business Ian will do the best job of anyone in the field. I highly recommend them!

Ian and the entire team at Forward Restoration are extremely professional. Their response time was exceptional. They arrived within 20 minutes after my initial phone call. They understood the complexity of the situation and worked diligently for over a week to mitigate the issues. Knowledgable, professional, and experienced - three words to describe the team. I highly recommend Forward Restoration without any reservations.

I have always received great response time, customer service, and quality work from Forward Restoration. I would recommend this team if you are in need of mitigation and repair services.

After a late-night discovery of water damage coming through our garage ceiling from our kitchen, Forward Restoration was on-site the very next morning. They IMMEDIATELY diagnosed and stopped the leak at its source (failed valve on dishwasher). Next, they set up drying, air filtration, and monitoring equipment to prevent both water damage and mold.

These are true professionals, and their minimally-invasive, high-tech approach means you eliminate or reduce the need for disruptive and expensive demo and repair to your floors, walls, and cabinets.

I also have a verified record that our house is dry beyond industry standards to prove we addressed the issue which will provide a piece of mind to any future owner if we decide to sell.

Highly recommend.

It’s hard finding a good restoration company. But with Forward Restoration you know your getting the best possible work done on your home or commercial properties. I’ve personally worked with Josh Schrader in the past and he has amazing knowledge base and will take care of your project perfectly.

Josh is the best. His vast knowledge of construction shows. He will make sure to take that knowledge and expertise into your home and do the job right!

Exceptionally thorough, efficient, ahead of schedule, professional, and communicative throughout the process. We were on a tight schedule with the closing of our house when mold was detected. Ian and team assessed the situation, discussed the options, executed and exceeded expectations across the board. We would recommend them to anyone.

I thought they were very professional, polite and also clean. Considering the situation it means a lot to have folks who clean up after themselves!

Ian and Josh and their team are amazing! We had a major radiator leak one afternoon and after ONE phone call the whole team was mobilized and helping us get everything cleaned up and put back together. Throughout the process Ian was extremely communicative and always kept us in the loop as to what his team was doing now and would be doing next. The team always looked great and always removed footwear when inside of our home. They treated our home as if it was their own. Each day when they completed work our home was placed back into a perfectly clean and organized state so that we had minimal disruptions to our lives! HIGHLY RECOMMEND THESE GUYS!

I rely heavily on Ian and his crew and I have for many years. I know when I call them, they'll handle the situation professionally from start to finish.

Josh and Ian are super professional and great at their jobs! They were very prompt to show up after my initial call, very quick to access and resolve all my issues! Job well done!!!

I rely heavily on Forward Restoration on a daily basis. They approach every job in a professional manner and follow up with unrivaled communication throughout the process. I greatly appreciate the work they do for our company.

The forward restoration crew is there for you when your at your worst. I had a serious water leak that not only left serious damage but also caused mold problems. Their were fast to respond and had the area ready for restoration in no time. Trustworthy, Friendly, and Reliable

I have Contracted to Forward Restoration for both mitigation and reconstruction services on multiple jobs. They have always done great work!

I moved into a new place which had terrible pet odor from the previous resident. Forward Restoration eliminated it completely! Friendly, professional, thorough service. Highly recommend!

We have used Josh Schrader at Forward Restoration for our downstairs bathroom & the tile work & wall repair that needed to be done in there. He was professional & reliable ~ and more importantly his work was impeccable. We highly recommend both Josh & his team.

I've worked with these folks at Forward Restoration a lot, I've also worked with other companies like them. Ian and his crew at Forward Restoration are top notch and above all honest and clean. Other companies... Not so much. You can trust them in your home, near your valuables and family.