Your Mitigation Specialist, Carlos Cantu was here on May 4th. He started the mitigation process on that date for our basement. First of all, he arrived here around noon on May 4th. He then waited in his car for more than 3 hours for his 3 mitigation workers to show up....We have no idea what he was doing that entire time, perhaps he was sleeping, or watching a movie.... He gave us several excuses that "the guys probably stopped for lunch somewhere," etc, until they actually showed up around 3:30 pm. He told us in no uncertain terms, that the cost of your services would be based completely on the man hours of those employees, ie, the longer they had to work, the more your services would cost us. He NEVER explained ANY kind of charges, either by a per hour cost, per employee cost, or per machine rental rate.
The very first thing Carlos asked us when he arrived was, "How much does your insurance cover? Is there a cap?" He even asked this before even seeing the basement! We told him the cap was $5,000, and he simply said, "Well, it looks like the mitigation will be between $3000 and $5000, I'm not sure." He's a specialist, and yet, he's immediately unsure.....He NEVER gave us a written estimate. He NEVER updated us, via phone, text, or email on how much things were likely to cost. His crew DID NOT perform all the tasks he described. They did NOT cut the drywall and remove ANY insulation. Carlos said they would "definitely need to cut the drywall and remove any and all wet insulation. They DID NOT DO THAT. They also left EVERY SINGLE TACK STRIP attached to the floor. Have you ever stepped barefoot on a tack strip? His crew was actually here in our house less than 5 hours on Friday, May 4th, and less than another 2 hours when they returned on May 8th. All they did upon returning, was to remove the drying machines, and rearrange two pieces of furniture, a couch and a futon. How much is that supposed to be worth of the $5K+ calculations? We DID NOT even receive a single courtesy call from Carlos within an entire week AFTER the work was completed.
He had indicated that your company could and would help with reconstruction, but after almost two weeks of no estimate from Carlos for that either, we gave up, and called another contractor....They were here working on reconstruction the next day. I had to call your main office several times to chase Carlos down, as he NEVER returned any of my 4 messages I left on his voicemail. When I did speak to him, he had magically arrived at a total cost of almost EXACTLY (actually 10% above the insurance cap), of what I told him our insurance coverage was...he did this WITHOUT showing a SINGLE CALCULATION, or having EVER getting a signed approval of the a written estimate from us.
To date, we have still not ever seen ANY pricing data of any kind in ANY form or document. He used filler words and jargon of, "I'll be running things through our mitigation software, and I'll keep you informed of my findings." He NEVER actually informed us of any calculations, or anything else for that matter. We have been kept completely in the dark as to when he may or may not show up, and he seems to always have an excuse for everything else in his job taking precedence over our case. We understand someone having a heavy work load, but it's also odd how quickly he arrived to "bait the hook," and now, it's taken almost 3 weeks to complete the business at hand.
TAKE SPECIAL NOTE: two reviews below were by CARLOS CANTU HIMSELF, REVIEWING HIMSELF, TO JACK THE RATINGS UP ON THIS INCOMPETENT COMPANY.....He generously gave himself a very much unearned 5 Star rating! Next time, Moron, use a fake ID! I Adore how you Truly OWN your unprofessional practices! Bravo!
Seems you guys are perplexed about being professional too....the review above is spot-on with how things went....sounds like you went back and doctored a form as well....You are BY FAR the LEAST professional, BIGGEST scam contractors to EVER step foot on our property.....Better?
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