FIX Flood & Water Damage Pros

We really appreciate how fast & willing Chris was able to come out to our home to help us assess a mold situation & to make sure it got handled properly! He was very professional, & answered any question or concerns we had! Highly recommend!
We will be using them again in the future if needed!

We had some significant flooding in our basement. I called these guys and got on the phone instantly with Jared (keep in mind this was 6:30pm on a Friday).

Jared came out quickly and gave us a full assessment of the damage. He used a special moisture device to help us see the extent of our damage. They then got the pad out, treated the walls, carpet, and baseboard to get rid of any bacteria and got fans set up under the carpet to dry everything out.

Super friendly and professional. Hope I never need to call again but if I do ever have to, I’ll definitely call these guys!

Jared is really great. He came and checked the plumbing in my master bedroom. Turned to be all is fine.

We recently had a flood in our master bathroom that went through the floor and flooded our basement. We discovered the issue around 5:30 PM. We made a phone call and someone From this company was at our house By 6:30pm. They helped us suck up all the water, demo the house with in 24hrs and get everything dried out. They made working with the insurance company, a breeze, making sure that we got back everything that we needed to make our House whole again.

Jake was great to communicate with and Jared was a fantastic point of contact as well.
They were very punctual and attentive to respecting our time and being two places when they said they were going to be.
I would highly recommend their services to anybody.

We had an issue with a waterline from the dishwasher leaking for a while before we found it and we were worried about everything being ruined and wet. Our plumber friend recommended F.I.X. Flood and Water Damage Pros. These guys really took care of things! Braxton was our guy and he explained things really well, always made sure I was comfortable with everything, and made sure everything was situated for my comfort as I have some health issues that require the use of oxygen and a walker at the moment. This demo and clean-up process was fairly simple and only lasted a few days. Hoping the reconstruction goes just as well. Thanks Braxton and Co.!!

Jake came by and offered a free quote. No scare tactics, and also offered advice on how we could remediate the mold ourselves. He even offered to come back and help with a small treatment for free. Family-owned business. They are the real deal.

We at McBride and Sons Plumbing, our plumbing company, recently collaborated with Flood Impact Xperts to assist one of our clients recovering from a disastrous situation. Their team treated our client with the same level of care and respect that we pride ourselves on. Flood Impact Xperts are not only honest and respectful but also handle situations with utmost professionalism. We highly recommend their services for anyone in need of reliable remediation services.

We had what we thought was a small water leak from our ceiling today. Jared answered my phone call and setup a time same day to come over. He came ready to assess everything with his tools. Turned out that there wasn't a leak after all. I appreciated how thorough he was in assessing the situation and explaining it in layman terms to us what was going on. He gave us a ton of peace of mind.

Braxton and Jake were exceptional, quick to tackle the job, and nice guys. They got my walls dried out after some pipe issues over the holidays had me worried. Thanks Guys

Jake came out quickly and assessed our situation and Found that no mold was present. He didn’t even charge us. These guys are honest and prompt!

Rennan, and Braxton with FIX, were awesome helping us with clean up after a soft clog. We are really greatful they made this process easy and we're able to take care of us. We appreciate there quick service and helping us protect our home from further damage.

Rennan and Braxton were great. Very knowlywhile being personable. They were efficient while maintaining quality in there work! Would highly recommend to anyone dealing with flooding issues.

Rennan was amazing to work with! We can't thank him enough for working us, it wasn't easy what we went through but he made it 10X better because he was professional, responsive, and kind. Thank you FIX.

Jared was amazing! He was able to come right away to help with a leak I was having. He was quick to determine the cause of the leak and was able to get it all taken care of, including mold removal. He was so friendly, knowledgeable, and professional and was able to put my stress at ease. I highly recommend working with FIX Flood and Water Damage pros if you want a job well done and at a reasonable cost.

Renan came and did a great job cleaning up mold in my bathroom and kitchen. I really appreciate the time he took to explain things.

They were quick to come out and Rennan was very helpful. He took the time to answer all of my questions and was thorough in explaining my options. My experience with this company over the phone and in person was great.

Rennen from Fix Flood Experts showed up and walked through our house and did a quick assessment of our property. Even though we chose not to use their services, we were impressed by how quickly he showed up at our home. Thanks for everything.

Great response time and on time. Very professional, explained the process throughly along with the reasons why certain procedures needed to be done.

Great last minute service!! So fast and friendly! Explained how he was going to fix everything and timeline. Definitely recommend!

These guys are great to work with and their guys are very professional and honest!! I would totally recomend them to All my friends and Family

FIX was great! They knew what to do when our basement flooded and they took good care of us! They were super nice and very professional! Highly recommend!

A flood happened and they were at my house within two hours. They really went above and beyond. Saved my floor and crawl space. Will definitely use again!

Great to work with. Obviously, nobody wants to need their services, but when you have an emergency, they make everything very simple. Thanks for everything!

I understand this company has 5 stars. So I'm definitely going against the grain here, but I can't stress enough, DO NOT HIRE THIS COMPANY.
We had a flood in our basement last year, and FIX originally quoted $3,398 for the mitigation. We were also told it would be 3-5 days total.
What proceeded was just completely unprofessional and honestly felt like a complete scam. When we were told about the quote, they said if we went through insurance we wouldn't have to worry about it. We ended up going through insurance (big mistake on our part).
They took out a small section of our floor, cut up a bunch of our walls, and then just left their equipment at our house for 8 DAYS. Honestly, they couldn't have been at our house for longer than an hour, and then over those 8 days were barely responsive to any of my messages. Not only did it feel random what they demoed, they didn't even mitigate all the damage that was done and my wife and I had to fix it ourselves.
After they took their equipment out, I figured that would be the end of it. Turns out they billed by insurance company about $12,000 for the work they did (how they wen't from $3,3398 to $12,000 is beyond me). My insurance company ended up paying them about $5,000, and then I was somehow still on the hook for about $3,300? They kept harassing me and threatened action if I didn't pay.
I have so many issues with this company. Please, don't make the same mistake I did. Just look somewhere else or do it yourself. It's not that hard and will save you so much peace of mind.

UPDATE as RESPONSE:
My home did test positive for Asbestos, which was communicated to me. However, no change in estimate was ever given to me, or the change in process was communicated to me. The whole demo and "mitigation" process had poor communication throughout. Not only that, I was told that if I had to pay out of pocket, the original estimate would be honored. So not only did they get a large insurance payout, they also got a payout from me.

Rennan and his team were so kind and professional in a really stressful situation. I had so many questions, and Rennan answered them all thoroughly and patiently. He was very experienced and knowledgeable. He and his crew were all helpful and expeditious throughout the process. So far, everyone we have worked with at FIX has been excellent. Would definitely recommend.

Jake and his team were nice, professional, and communicate well. They stayed in contact with me and updated me through the process!

Fix came out quickly in response to water in our basement. They dried everything out fast and have been so easy to work with. Would recommend them to anyone in need.

When our water heater failed and water saturated our basement, the FIX guys were there immediately after calling them and brought in all the equipment needed to dry everything out. Very impressed.

FIX—Flood Impact Xperts did a PHENOMENAL job getting us back to normal! From the owner (Jared Decker) to their Marketing Director (Bryson Green), we were taken care of every step of the way! They truly FIXED our issues!!

FIX is awesome! They are super knowledgeable about what they do and they do it very well. Their communication is top of the line and they're super honest. They're always welcome back into my house heaven forbid I ever have another loss

These guys definitely took care of me. I had multiple people come out to check my home and these guys came in and showed me that the other companies were trying to get money out of me. These guys were great! They did it for free and even left their fan at my house to be able to dry the wood! I would definitely recommend these guys to anyone needing mold removed from the premises. I think the guys name was Braxton! But they are awesome

Rennan and his crew worked quickly and efficiently. He tried his best to keep me in the loop as to what to expect.

I was impressed by how quick FIX was to respond to my call. I reached out to them and they were at my house within 30 minutes after I discovered that my basement experienced a flood. They helped me understand the demo process and how to make a claim with the insurance company. Jared and his team were friendly and easy to work with.

FIX was fantastic. As a referral from my insurance company, I knew that they would be a reliable group to work with. Within a day of the insurance company reaching out, James was onsite completing a walkthrough for the bid. By the next business day, an estimate had been provided to my insurance, and they contracted a few companies to start the repairs. Everything was done quickly, with quality work, and good communication. James went as far as to keep in touch while his son was getting married. Thank you for your commitment to excellence and helping me get my life back to normal.

My downstairs bathroom got some water damage that had to be tore out. Our insurance referred us to FIX for the remodel and they did a phenomenal job you can’t even tell anything happened it looks exactly like it had before.

Rennan and his team came asap to my home and immediately began the process of repairing the flood damage. They were always prompt and attentive and because of their expertise they saved my beautiful flooring. Thanks so much.

Talon and Fix flood and water damage, were so timely and clean, helpful. A perfect example of how to conduct business, retain customers. Top notch.

Talon showed up as he said would right on time did a very thorough job.
I was very happy and will be using them again

Rennan and his crew were awesome from the get go. Being that this was the first and hopefully only time something like this happened to us, he walked us through the process and explained everything in detail. He answered all of our questions. He told us to contact him whenever we had questions or concerns. Highly recommend him and his crew to help with any of your home restoration needs. If something like this happens again, there’s no doubt who we’re going to call, FIX Flood & Water Damage Pros! You guys are the bestest!

These guys made quick work of our undersink flood damage. They coordinated with and worked well around our schedule, and helped with the insurance coordination as well.

Rennan and his crew were awesome! They worked efficiently, stripped out all of our damage, kept us in the loop and even talked us through working with our insurance to get the damage covered. Definitely recommend working with FIX!

FIX was on time and very professional. Answered all of my questions and went over the information, making sure I was informed and understood all points.

FIX came and did an awesome, very detailed inspection of the water damage we had in our home and guided us through every step of what you needed to do. I highly recommend Flood Impact Xperts to anyone that has any kind of disaster issues in their home, they are easy to work with and do a great job.

I can't praise the team at Fix Fire, Flood & Water Damage Pros enough for their exceptional service during a recent crisis at my townhome. After a disastrous flood from a third-floor washing machine, which severely damaged my second floor, Jake was on-site within just 5 hours of the incident. He swiftly inspected the area and set up dehumidifiers to start the drying process.

The very next morning, Jake, Deuce, Braxton, and Talon were all hands on deck, tackling the mitigation work with incredible speed and efficiency. Their quick response allowed us to dry out the damaged areas much faster than I anticipated. The entire team was not only thorough and organized but also excellent in communicating every step of the process, ensuring that my home was treated with utmost care.

The mitigation wrap-up was expertly handled by Rennan, who did an incredibly thorough job. Even the insurance adjuster, who visited today, was impressed with the lengths the team went to in order to prevent further damage to my home. Thanks to Fix Fire, Flood & Water Damage Pros, my townhome is on the path to recovery much quicker than expected. Highly recommended for their professionalism and skill in handling what could have been a far worse situation.

Talon. My husband and I were very pleased with the results of talon and his team. They word fast and got things done
With a smile on their face l was impressed
Mary Jane Fuller.

We had some water leak into our home from an ice dam that formed this last winter. The team at FIX were very professional and did a great job

My wife is good friends with Bryson and they do an amazing job. Seeing the way they are able to get out to you fast, and actually FIX the problem. They are very professional and I send anyone who has water damage, flooding etc to them because I know they will get taken care of.

Great experience. Talked to them late Saturday evening, they were at my house Sunday morning. Gave me ton of info and it was clear they are experts. Never tried once to upsell or push me…just straight facts combined with options of how to fix the issues. Highly highly recommend Jake and his team!

Great company super professional and efficient. Jake came and did an antimicrobial dry fog in my home and I couldn’t be happier!

They are always on time and quick to respond to concerns. All of their workers that I have interacted with are polite and professional, they bend over backwards to provide excellent customer service.

Great guys. Came by and took a look and helped us look Into our problem. And they are very knowledgable and easy to work with.

Braxton and Renan came and took a look and got our mould cleaned up. They were super informative and got the job done quickly.

We had found water leaking from our upstairs bathroom to our downstairs bathroom and we contacted them first thing Monday morning. Rennan and his crew came out shortly after and helped talk us through the process and got started right away. They set up fans and dehumidifiers to start the process and kept communicating along the way. It’s not an easy thing to go through but they were very reassuring and helpful with all the questions we had. Very professional and customer oriented. If you face an emergency, FIX will help make it right.

Talon, Braxton, and Bryson of FIX were extremely helpful in addressing our concerns about mold in our home. They were careful about covering their shoes before entering and were professional in appearance and language. They kept their appointments and notified us in advance of their arrival. We were very satisfied in the services they performed. Rick Devlin

We called flood impact Xperts after our neighbors main water line flooded our kitchen. They came out and did their stuff and after saying we needed extra days of drying they said our floors were dry and we wouldn’t need to demo the floors.

A month later we noticed some warping on a few boards and decided to tear out the floors anyways. Upon doing so we found a ton of water still under the floors along with mold and mildew growing.

These guys have been an absolute nightmare to work with since. They are trying to charge us almost $5k for a job that was not completed. Their manager Jake claimed that they are happy to take responsibility and make it right and then completely ghosted me. When he finally responded I was told that it had been sent to their secondary billing company and I would have to work with them.

Now I’ve got a company calling and harassing me for payment and “Fix it” flooding won’t return my calls to help make this right. Incredibly disappointing and unprofessional company. Would not recommend them to anyone I care about.

*you at the beginning of it recommended we replace the flooring but after you said it was dry and a waterproof flooring that we wouldn’t need to anymore. You coming out was only denied because we already had a flooring contractor there and it works have cost us more money to have them come back another day because you weren’t able to come until the next day. I guess let this be a learning experience to those that are under duress to still take the time to do your research on the company you hire because these guys will take advantage of your situation.

Their mitigation team was fantastic and we truly felt like a valued customer. The repair took a bit to get to us, however, the results were awesome when they did! Highly recommended!

They did an incredible job helping us with our flooding. We had a ro line break during the night. They worked effectively and cleaned up well while keeping our non damaged areas covered. Personal and friendly.