FireWater Restoration Services | DKI

Fast, knowledgeable, courteous, kept area clean. Very professional. Would definitely use them again, but I hope I never have to!

The FireWater restoration service team was incredibly focused on their work. From start to finish, they kept me informed with clear and concise updates. Cliff, Nohum R, and the rest of the team were transparent, honest, thorough, and easy to work with. They did a fantastic job, and we are very happy with the outcome. We appreciate that everything was handled professionally and efficiently.

I had a bathtub overflow and leak down to the condo unit below me. I asked them to give me a repair estimate and they never gave me an estimate. They insisted I didn't need an estimate insurance would pay but due to weird HOA rules there was a chance I might have to pay so i needed to know the numbers. I also strongly felt that one should get 2 or 3 bids before doing any work to be sure the price was reasonable. I pressed them but they still wouldn't give a repair estimate which I found un-professional.

I ended up going with my local handyman, he gave me a paper estimate the very next day I didn't have to badger him at all and when he said it might go up alittle when I get in there and see the full extent of damage and I said that's okay you gave me the bid I asked for as long as it's not way off I'll be satisfied.

The firewater guys didn't seem terrible they just needed to give me the bid I asked or be straight with me and say we don't want this job. I didn't appreciate how they left me in limbo. The handyman was much more straightforward with me.

The whole team at firewater is professional, courteous and incredibly skilled at their jobs.

After experiencing a fire in my house, George (the owner) and his team quickly moved in and slowed down the smoke damage with devices. They then got to the business of removing my things, cleaning, and demolishing.

George kept me informed during the whole process, while Lupe and her team brought my house back to normal.

Very happy with FireWater. They helped us dry damaged wood in our kitchen, dining room, and basement ceiling. They came each day and checked and gave us clear updates as to what to expect. They moved fans as needed and made sure everything was dry as needed. We worked a lot with Nahum Ramirez and we couldn’t be more thankful.

just had excellent pack out services by Lupe, Nohemi and Erika... put back everything that had been packed up, reassembled bed frame, restocked bookshelves and clothing and left our newly restored room in great shape.. they work efficientlty as well and with great care for personal belongings... thanks!!!!

Lupe, Erika and Nohemi did a great job. Worked very quickly. Always very pleasant and helpful with a physically hard job.

Thanks George and all the fire water team, they did an awesome job helping me dry my home. Thank guys!

Just want to say big thanks to fire water and the team, incredibeley helpful people. The best in town, no doubt. Great job guys

Many thanks to Roberto, Nam and Chris for their outstanding work getting our house dried out!! They were so professional. So careful! 5 stars!

Nahum Ramírez and his team were very professional, clarifying all doubts and providing their best service, I would recommend them 100% to others, and I would use their services again.

Firewater has been outstanding. Ramirez helped and cleared all my questions and didn't hesitate to repeat the information. The house git fixed on time

A very good attention from Nahum, dedicated to his work, knew how to guide me with the doubts that arose I highly recommend it

If I could give 6 stars I would. Considering our circumstances, Firewater made our dilemma at home easy to deal with. They were clean, friendly and went above and beyond to help us.

Ramirez, Camilo and Chris were the team that did the tremendous work. I would hire this company again based on the service we received from this crew.

My neighbors had a water pipe burst. This was the company their insurance worked with. Extremely unprofessional. Trampled the front of my garden. Bulbs I sourced from holland squashed! As a florist and a business owner I am very disappointed in the way this was handled. I confronted one of the workers and he denied stepping on them. The lead then came out and gave me his card and information. He promised to take care of reimbursement for the flowers since they're now unusable for the wedding I had that weekend. I left a message, never got a call back. And the whole issue seems to be just ignore it and it will go away. My neighbor also commented that they left the sewer line exposed and were overall unprofessional. Overall, no respect for property and horrible customer service.

Nahum came out to check out a discoloration and cracking in drywall tape right where the walls and ceiling met. I appreciated his level of concern and that he and his partner checked via crawl space. In the end we were dealing with something mostly cosmetic. These guys are honest and dependable. I highly recommend this provider!!

Chris and his team did an outstanding job. Chris was very responsive and detail oriented. Highly professional and ethical. Patient with our questions and very knowledgeable. We have worked with this team twice now. Also a special thank you to Ramirez who was also outstanding. All members of the team did a great job and we apologize did not get everyone’s name.

I have put off writing this review for months, then put off posting for an additional week. I don't necessarily like writing bad reviews but I did have a horrible experience and I feel like that should be noted.
A SPU water main broke on my street. My basement was flooded over a foot before I even knew what was happening. We ran to home depot to rent pumps to pump out the water and tried cleaning up the mess. An adjuster came and said the city was taking full responsibility and I would be reimbursed for expenses and losses. I wanted to support a local company. My office had a fire prior and we used Servpro but I wanted to support a local smaller company.
The owner came out and gave me a qoute. I did wait 2 weeks for the service because I did continue to try to clean the place myself. The job was too big for me and I was working 6 days a week, 10-12 hour days. My 1st day of service the woman showed up and said we've got you. I needed that. I needed the company to come in, do their job to completion and help me finish the claim. That is not what happened.
The workers came and packed. I thought they were coming back again but we lost communication. They left the basement half full of stuff and didn't clean anything. There were 7 clear bags which apparently were garbage for me to look through but they didn't communicate that. They didn't move anything out from under my stairs. I had 2 appliances and cardboard boxes under the stairs. They left my basement half full. I had to get a storage unit for everything left behind. I then also had to rent a truck to drive all of the items they left behind to the storage unit so I could try to repair the damage in the basement. It took me 6 months to call them to return my property. They said they could return in about 2 weeks and the qoute was more expensive because obviously the time it took for me to try to do all that in between my real life.
When they came to return all of my items. We discovered broken items, garbage in some of the boxes and a bag of parts came back with water still inside. I called the owner because I then had more damaged items to claim. He stated that there is a option for cleaning but I didn't ask for that and it would have been more expensive. My problem is the city was paying so why would it matter? I needed full service and was given half service. The owner did send another crew of people out that following Monday to wipe everything down but it's been sitting in filth for 6 months. I was also charged over a $1000 for rental equipment. My roommate works at a construction rental facility and provided all the fans and ventilation we needed to dry out the basement. No additional equipment was needed or used.

John Govan was exceptionally profesional and obviously very knowlegable. His courteous demeanor and timely cooperation was appreciated because of the severity of our water damage.
I would be remiss if I did not emphatically extend an above and beyond thank you for the excellent performance of all contact
workers.
Kudos to everyone,

Arnold

This has been my first claim I have ever made,I've never been so scared, my basment was flooded and all my personal items completely wet, Called firewater restoration and they arrived amazingly fast, they addressed the problem fast and professional, the reason I decided write a review, highly grateful how they explained everything and giving me peace of mind, they understood I was stressed and worry. From day one to the last they, great comunicación and the staff professional and respectful.

I do not recommend this company.
I am a homeowner for 30 years and have never experienced a water damage situation nor have I reported a homeowner insurance claim. That’s important since I rely on the experts who do this as a living. I used this company since they were recommended by my insurance company.

The good thing is they are very responsive while the water damage mitigation was happening. Easy scheduling and what seems to be an effective job.

The bad: all along before I even let them into my house I made sure they did the whole job. Mitigation and restoration. Every worker I spoke to every day for a week talked about the next step which was repairing my house to the way it was before. They are a full service company. Well once the mitigation was done which means drywall removed flooring removed and basically leaving me with an unusable space…. Crickets. It’s been over 3 weeks. I told them countless times I needed at least an estimate to repair the drywall, paint and install new flooring. I was promised they would contact me and they have not.

I don’t know about you but I don’t have a Rolodex of contractors at my disposal. So annoying and time consuming. That is why I hired them.

Not sure I would use this company. There are way too many out there that do the same thing.
And at the end of the day, I am not 100% sure they even did a great job.

Oh and to top it all off, I got a flat tire from my driveway which had nails from the demolition.

These people are great to work
with responsive, prompt,
knowledgeable. We had a leak
coming out of some drywall and had no idea what was causing it Christ figured out the source
within a couple minutes and then explained the whole process that would need to happen in order to fix the leak and the water
damage. Gave us a very detailed
quote, above-and-beyond to work with
our insurance
Every technician was professional and kind during this devastating time
so great to work with).
Definitely recommend!

Firewater restoration has
been so helpful and thoughtful.
When our house flooded we
were so lost on what to do. George
came alongside us and
walked us through the whole
process. constant
contact with Juliana , talking with our
insurance company and just
making this process as easy as
possible for us. I would 10/10
recommend them to anyone who
has water damage. They are
knowledgeable, kind,
considerate, timely and very
professional. Nahum was attentive and professional every visit and explained
The drying proces,We have had less
stress because of them

Our water heater thermal expansion tank busted and flooded the garage and also damaged our garage wall . I called FireWater Restoration Services over the weekend. George and his team quickly respond to my call and handled the complete process very professionally. It was easy to work with George and the team.

All the staff from Fire Water Restoration Services who helped us mitigate the water crisis that recently & unexpectedly happened at home were friendly, respectful, knowledgeable, punctual, professional, & compassionate. A special shout out to Juliana Lopez for her exceptional attitude, attention to details, encouragements, & for going above & beyond. Thank you all for a job well done.

My front door was badly damaged. It was after 6 pm on a Friday and the young woman I dealt with could not get anyone to come over (they were all out on call) so she came herself and made my door secure and safe and, as far as I'm concerned, she went above and beyond to make sure I felt safe and secure in my house. I would use this company again unreservedly in a minute.

Incredibly professional team that was prompt, on time and really knew what they were doing, cannot recommend them highly enough, made what is a really terrible and stressful situation bearable.

The team at FireWater is extremely knowledgeable, helpful, and empathetic. They walked us through the steps, offered us reassurance that our belongings would be taken care of and they delivered on those promises. The delivery crew worked quickly and were easy to communicate and coordinate with.

My one piece of feedback would be regarding communication after our items were removed from the original apartment. We would often email FireWater and not hear back for a few days and then would receive an email that the team was going to deliver items on that same day. This was difficult to balance with our work schedules. Additionally we noticed some missing items once they were delivered to our new residence.

All of that being said, we understand the nature of their work and realize that they work in an industry surrounded by uncertainty. And in every instance we had an issue, they were able to fix it to a high degree of quality. I would definitely recommend their service.

As a first time home buyer, I’ve experienced working with vendors (and contractors), where I felt they would take advantage of quoting me something ridiculous or wouldn’t listen to my concerns, etc. I had the opportunity to work with the team at Fire Water Restoration, and had a fabulous experience! I appreciated that all team members took the time to explain each process, provide recommendations, and felt comfortable having them in and out of my house. That said, they provided stellar and personable service, from scheduling, follow up, to clean up, and I highly recommend working with them!

Technicians and staff were very professional and knowledgeable. They explained their work and what they were doing clearly and simply. The cleanup was performed quickly and efficiently.

The people at FireWater Restoration we’re amazing. They took an extremely stressful situation and made it as easy as they could for me. Everyone was kind, understanding and professional. If I ever have the need again (which I hope I don’t) I would not hesitate for one second to call them. Outstanding group of people…simply the BEST!!

FireWater was extremely thorough. I had smoke and soot fire damage in my entire 2300 sq ft home. They cleaned EVERYTHING. Every dish, glass, flatware, inside and out of cabinets, drawers, ceilings, walls, you name it, they cleaned it. Other than the damage to the marble and caulking around the ceiling that the fire did, there is no evidence of smoke or soot damage at all. The cleaning staff was quiet, I work from home, respectful, and wonderful to work around. My insurance company, Grange referred me to them for a quote because they don't charge more than the carrier will pay. I highly recommend them.

Did not provide quote. Bullied there way into my home. Inventory and pack out is a nightmare. They pad their bill by adding useless things to their list and take them away to be stored. 3k a month for storage. They added things they know to be non-restore. PM brought toddler into my home which had major fire w nails and boards everywhere, did not wear masks. Did not include any of my expensive furniture that was destroyed. Reports are unreadable. Black picture w description of decor. They are overcharging insurance. Filed a fraud complaint. They will get over100k while their report netted me 48k. I have to re-inventory EVERYTHING. DO NOT LET THEM INTO YOUR HOME.

Provided excellent mitigation services after tree strike to our roof following rain and windstorm. Communicated quickly with us and insurance company to remove large tree that came through roof inside the house, tarp roof and clean-up. Juliana and her crew were terrific. Lifesavers. Highly recommended!

After our hot water heater burst, the team at Firewater did a great clean-up for us and they were very responsive to our needs. They also stored our contents for over two months and brought them back without any damage and put things back the way them found them. They were very kind and helpful. I’d highly recommend them if you’re in a similar situation.

Fire Water was very helpful and kind to us after a fire. The work they did to clean up the mess was careful and helped us find remnants of lost items to photograph for our insurance claim.
I highly recommend them for this type of clean-up. They were marvelous.

Jeanne Ringland

This Company is the BEST... They're honest hardworking... They know what their doing.. Juliana showed up and put in a bid and is taking care of everything... Took a lot of stress off my back... We had problems with State Farm exempting the bid and Management at the apartment's where I live making it difficult for the workers because Management didn't want tenants to see them working in white protective garments and Management wouldn't let them use the freight elevator and they had to climb a large flight of stairs... They could have gotten everything out on the first trip.. Management here Frank and Teresa LOVES to make problems for everyone who lives at the Addison Apartment's on 4the... The worker's are very SWEET too.....

FireWater Restoration services was recommended to us after an arson fire was set at our apartment in mid-August. Juliana and her team helped us tremendously during a time of high emotional stress and I recommend them to anyone who needs help in this arena. They were patient with our schedule but timely with their responses, thorough with their questions, and generally very caring throughout it all. I never knew we'd need a service like this but they're here to help if you ever find yourself in a tough situation. Thank you, Juliana and team at FireWater Restoration.

George and his crews were very professional and I am very happy with the finished product. Furthermore, I feel it is important to note that it is difficult to leave your house unattended with strangers coming in and out for weeks but due to the professional behavior of FireWater Restoration Services from the beginning I was able to trust them in my house without my presence. Thank you to you and your team!

George and his team, like Juliana and Kurtis, have all been absolutely amazing!! Very respectful, responsive, and just flat-out amazing. I've experienced an issue with my home - water heater leak and damage, and they have helped me from day 1. Their work was seamless and they answered any questions or concerns I had with patience and professionalism. When I struggled with that I didn't know, they were there to address my concerns. Thank you to all of you!! Definitely recommend!! 5 stars was too little.

FireWater was very prompt to come out to my house when I contacted them about a water damage claim. Their staff was all very polite, competent, and professional. They took care to protect the carpets and floors outside of the working areas. They brought in a lot of equipment to bring down the moisture level in my sub-flooring and they had a consistent plan of attack that they all followed. The company communicated the time of day when their people would be coming and they called ahead to signal their arrival. The dry-out was a genuine ordeal, but the FireWater staff were a pleasure to deal with.

We were really impressed with Fire Water Restoration Services. I would highly recommend this company to anyone looking to have exterior or interior work done. We had a leak in our chimney so they removed it and replaced all the siding, roof and drywall. They were fantastic! I would definitely hire them again. The crew was HARD WORKING and very friendly.

I Joseph Roybal current home owner where work has currently been done for water damages...I have met each and every crew member and find them all very personable with a high degree of attention given to their assignment for the day! Their work is done in a methodical and planned out order and work areas are always left clean! I am glad to have had your Company referred to me, and look to your Company aiding me in my home restoration needs.

Mr. Joseph Roybal

Everyone at Firewater is so hardworking!! They responded to my needs immediately and treated me like a person rather than a source of income like I have dealt with in the past with other services. I would recommend them 100%. Their services surpassed my expectations. Thank you again!!!

Without a doubt I recommend this company. Their service was excellent, they made sure to explain their procedures. It was easy and very flexible.

Everyone I came into contact with was extremely professional. Knowledgeable about my concerns. And very easy to work with. 10/10 WOULD RECOMMEND!

I truly feel blessed to have this company come to my families rescue in time of need. My family is set for generations to come with companies like this one. They truly take their time to explain what their doing in detail.

This business knows what their doing, they take pride in treating their clients with the up most respect and quality work, AWESOME.

I would just like to thank juliana and her entire to team at firewater for the service they provided during a recent fire in my home. I cannot express how grateful I am for their guidance and expertise during a stressful time . Would highly recommend.

Our roof leaked thru and water soaked thru the drywall of our ceiling in the Master Bedroom and Closet. Once the roof was repaired, our insurance company (Allstate) had Firewater Restoration Services handle the drying out the attic, and removing the damaged drywall.

They had some thermal imaging equipment that showed precisely where the moisture was. The next steps went as follows ...

Climb in the attic and remove the wet insulation where the water leaked in.
Cut out the drywall that was too wet to save
Setup 9 fans, a large HEPA filter, and dehumidifier to commence drying things out.

The fans are loud, and it was a LONG 4 days, but the equipment accomplished the objective.

They offer the service that repairs the drywall and painting, and we will be using Firewater Restoration Services for this work too.

Everyone that I have dealt with at this company has been exemplary.

If you ever find yourself needing the services they offer, you will be well served by them.

This company really has a very horrible and bad service. They were recommended by my insurance and I regret that I did not use my own contractor to fix my kitchen and flooring. They tore down my kitchen and flooring to restore it from the water damage end of July. It took them few weeks to get it dry and prepare for restoration. Then, our nightmare began. They kept promising that they will take priority of the repair and restoration but it never happened. I kept following up for the date they can start the restoration and I was told many times that they are working on their schedule. Their previous manager left and I was not even informed that they have a new manager handling the restoration. I talked to the new manager George and I was told that they are busy because the rainy season had started and they have a lot of projects. He told me that they are planning to work on it mid October to end of October. Because of my frustration and inconvenience of the delay the project had caused us,I requested to have at least my kitchen sink temporarily restored so I can use it. I followed up on the 3rd week of October and was told that they are working on getting my kitchen sink on schedule.I called the last week of October and got the same answer and this is for just giving me a temporary kitchen sink to use. I guess my kitchen and flooring project was put in the least priority though they started with it last summer. I just got tired of them and cancel the project with them. I won't recommend to use this company for the repair and restoration projects for your house or you're just inviting headaches if you do.

Horrible customer service! My insurance company sent George out to do a estimate of damages to my home. His estimate was so low two other contractors said there was no way my home could be restored 100% for his estimate. Items were missed on the estimate and he failed to take measurements of other items. I was told by Diane I would have to take measurements myself for the product list. The missed items were blamed on my insurance. I called them several times and emailed them, they fail to return phone calls or respond to email. I definitely would not waste my time with this company. I spoke to my insurance company in regards to the missed items, they said they didn't have a problem paying for them. They just needed a supplement from George. Update a new contractor came out and the estimate was double Georges estimate, my insurance had no problem giving the okay to go ahead with the estimate to do the repairs. Fire, water restoration had the audacity to have their affiliate company southwest plumbing send me a $45 off any plumbing or heating service coupon in the mail. From the reviews the affiliate company has horrible customer service as well!!!

Unprofessional in every aspect of their business. Do yourself a favor and do the work on your own, you’ll be glad you did! I guarantee it.

To the company: Don’t bother replying to this review as I’ve heard every excuse under the sun!!

Reply:

George,

It is my legal right to possess a firearm on my property. As for anyone on a controlled substance I believe you would be the only one as you’re delirious. I still have the video of you being completely unprofessional after our face to face encounter about my legal right to have a firearm on my own property. The reason you were asked to leave is because of your lack of respect and professionalism.

Firewater recently completed work on my house after a damaging sewer back-up had us out of there for over two months. I wasn't especially happy with the length of time it took to complete the work, but I couldn't have been more pleased with the results! We were fortunate to have Omar in charge of the largest project, the restoration of our bathroom. He did beautiful work. Julianna had the packing/unpacking crew. I was delighted to see most everything back in its proper place at the completion of the project, even down to the contents of my china cabinet. Truly a professional crew!

I had a house fire and it has been a difficult experience to navigate through. George and the people at Firewater have been absolutely outstanding!!! I couldn't recommend them more. Even when I have had questions unrelated to their services they have pointed me in the right direction.

It is rare to have companies care about their customers the way they have cared for me. The house fire restoration was suppose to take 4 months to repair but my contractors and insurance have failed in making that happen so 10 months later and I am still struggling to get my house restored. Because of this delay, I have called George several times to see if I could pick things up (as his company picked all my stuff up that was damaged and undamaged and cleaned it) and because they did such a good job inventorying my items it has been no problem getting anything I need. He even drives the stuff from Kent to Lynnwood!

If your home ever has any kind of damage totally go with these guys to do the cleaning and storage of your stuff.