ExteriorPros

Incredible customer service. Polite, professional, and did and great job on my siding and roof thanks to Drew and exterior pros for everything

Fantastic customer service from start to finish! Started with them for gutter cleanings and now upgraded my gutters and got gutter protection!

I have been working with this business on the gutter cleaning side for a few years, never have had any issues. I decided to try them out for the exterior side for my property management business. They sent me a proposal for siding repair for about $3k, the owner of the home passed because another business was able to do the work for about $800. I asked for quotes for some other work for a couple of other homes and they would continue to send me the same quote for $3k, which I would always follow up with that it was for the wrong address. Well today I called to follow up on a request to get a pillar repaired or replaced for my home (which I mentioned) because it’s been 2 weeks since I’ve heard from anyone and the lady on the phone literally says “the owner decided to pass on the job because you guys never hire us, we send you quotes but nothing comes of it”. Super unprofessional and incredibly disappointing, we will not be using them again.

Things started off well, we needed someone to look at our roof asap for the sale of our home and give us a certification that it had plenty of years left. They said they usually can’t come that soon but they would accommodate us and get someone out the next day. Well the next day he called to say he would be an hour late because of traffic. I said that’s fine. Instead he didn’t show up for two hours. He was here less than 10 minutes, charged us $475, and said he couldn’t certify it because of a small bump in one spot which would be $3,000 to repair. They call their roof inspectors “sales associates” which should have been a bad sign from the start. It was a holiday week and most of the staff were on vacation so maybe he was just running behind that day, thus why he was late and hasty. The whole thing just felt like a scam though. The team leaders at the company did try to make amends by sending someone out again and eventually gave us a partial refund.
We called Priceless Home Improvements roofing co next. Night and day experience. They charged nothing for the inspection, were very through and punctual, and said our roof needed no further repairs. They said the bump wasn’t a concern at all and estimated 20 years of life left on the roof.

Roof repair seems decent, I definitely didn’t climb up on the roof to check it afterwards. That’s the whole reason for calling a roofer in the first place, I don’t want to go up on the roof anymore.
However, the customer service, from whoever answers the phone is appalling! Just based on that alone I’ll will never use their services again. Nor would I recommend them to anyone I know.

Excellent Home Improvement Company. We had the siding replaced on our home and from the start we received outstanding customer service answering all our questions prior to starting the work keeping us up to date on every step, before starting and after completion.
Mr. Roland Case developed a 3D presentation for our project which made it easy for us to make the right choice. We decided to go with the JamesHardie product. They are all professionals at their job, always showed up on time and completed the replacement in less time that had been planned. After everything had been finished all equipment was removed and my property was cleaned up.
Our house looks AMAZING!!!!
We recommend EXTERIOR PROS to everyone.
Thank you for a job well done!!!

I reached out to Exterior Pros for a roof inspection, subsequent roof replacement, and a last minute gutter cleaning prior to a storm coming through. With each service, I was treated with professionalism every step of the way. The customer service (and patience) from Cody and Tom should be commended; answering all of my questions and making sure I understood the process which included working with my insurance company. The insurance adjuster was impressed as well. I will use them again for roofing services as needed and am happy to refer to others.

They replaced my roof on my home and the detached garage along with new gutters. They were transparent through the whole process. Showed up when they said they would and since it was a rather large project their workers showed up at 8:00 am and worked till 8:00 pm so the job would be done on time. The workers were very nice and cleaned up around my property at the end of every day. I am very pleased with the results and would recommend this company.

They came to redo the caulking around my windows and repair the siding in a few places, part of the siding didn't even last 2 weeks and is worse than before I have called several times. No response. I recommend you not use them they do not stand behind their work. Linda paiz bowie md.

They repaired my roof and siding and they did a excellent job I have no complaints about this company I plan to use them again in the future I got on their nerves and they still did a awesome job

We reached out to ExteriorPros for a roof inspection. Due to a miscommunication we were left unsatisfied with what they provided. ExteriorPros was very quick to respond to our concerns and resolve our issue. They were professional and courteous and went well above and beyond what we asked for. What a company does when things don't go perfectly says a lot. I would hire them in the future without reservation!

Exterior Pros came to my house for an estimate on siding replacement and I paid a $300 deposit to have them fix the siding. My appointment was scheduled about a week after I paid the deposit. The day they came to make the repair, their 40 foot ladder would not reach the top of my house so they could not make the repair. Their worker said they would probably rent a 60 foot ladder because they did not have one. This was around 1 o'clock on a Thursday. I did not hear a peep from anyone at this company the remainder of the day Thursday, all day Friday or all day Monday. I called and left a message and no one returned my call. I then called around 5:30 on Monday and didn't get an answer. I immediately called from a different number and my call was answered. The lady who answered said that she told the manager to call me and she was surprised he did not. I would not recommend such an unprofessional company that is happy to take your deposit but ghost you when they couldn't make the repair.

Two days before the rains of Hurricane Ida came through La Plata, we noticed
a soft spot in the ceiling of our foyer. After searching for the source of a
possible leak, we saw daylight coming into the attic around the plumbing pipe.
We called Exteriors Pro and sent a picture of the site. They diagnosed the problem
and had their specialists out to install a new pipe boot hours before the storm arrived.
Their repairmen were courteous, professional and timely. Highly recommended!

I have recently called on Exterior Pros twice. Once for my house to get an estimate on new siding as well as pricing to repair some siding as well as getting our gutters cleaned. The process was so easy. They have a way to show you your house virtually and talk with a designer to see all the styles and color options to make your house look amazing. Also, my mom needed a repair on her roof and they got there so fast and made it right before a huge storm hit the area. I highly recommend them and their products!

I Had an issue with a leak where my roof meets my chimney . They were able to give me an estimate and complete the project in about a weeks time from when I first called. Workers were on time and made sure to check if I had any questions about the project. I have used the company in the past on other projects and always receive the same outstanding service.

Exterior Pro did an amazing job of renovating our 28 year old house into a beautifully updated beachy home. We cannot say enough good things about Roland and Jay's creative vision and responsiveness. The head foreman, Carlos was a perfectionist making sure our board and batten was laid out perfectly. Carlos and his crew (Eric and Rene) worked diligently from sun up to sun down to make sure our project was done in a timely manner. Every day we receive updates from Jay letting us know the status of materials and what to expect next. Each person on the team (Carlos, Rene, Eric, Tre, and Gil) were friendly and professional, taking pride in their job and making sure our home was properly completed. We love the finished look of the John Hardie products. It is especially reassuring knowing that each person who worked on our home made sure to follow the manufacturer's guidelines exactly. Thank you Roland and Jay for leading this renovation project so wonderfully. We are thrilled with it!

I had roof damage and initially just wanted it repaired. I realized that I a new roof was the best way to go. I watched one of their teams replace my neighbor's roof and I was so impressed I called them. I was very pleased with the work and highly recommend them! Everyone I had contact with was great. The office staff, Tre Proctor, Tim and Roland Case were personable, professional and answered all my questions.

ExteriorPros exceeded our expectations. They were so responsive and patient with all of our questions. They really worked with us to get a quality product that we could afford. It feels good to have gutters that actually work! This is a very professional company that I highly recommend !

Exterior pros exceeded our expectations! We were very impressed with the work done by Roland. Communication was clear and precise, and they were dedicated to cleanliness and attention to detail. They also worked very well with our insurance company.
The project was completed and we couldn’t be happier! Thanks Roland!

We requested two estimates through Home Advisor.
Mr. Tre Proctor REACHED OUT TO ME.
I asked Mr Proctor for an estimate to replace all of the vinyl siding at my home.
I asked Mr Proctor for an additional estimate to REPLACE just the left side of my home.
Mr Proctor went to my home and took measurements on Friday October 2, 2020. I asked Mr Proctor that evening when I should expect the written estimates.
Mr Proctor specifically, via text, told me I should have the estimates by Tuesday October 6, 2020. I both called and texted Mr Proctor on everyday since Tuesday, October 6, 2020.
Neither Mr Proctor nor any other Exterior Pro employee or Representaive has responded to wether Exterior Pros doesn’t want my business or just doesn’t care about honoring their commitments. Either way is terrible customer care and as a result Hone Advisor and Angies List should immediately remove Exterior Pros from their preferred provider list.

This is the first time I’ve sought an estimate from Exterior Pros for any home improvements at my home.

I have no ulterior motive or agenda; however If a company won’t honor their commitment to provide an estimate by the date promised, then how can you trust their commitment to do the work well, on time and within budget.

I strongly recommend you search for a more responsive and reliable contractor.

Exterior Pros came out to look at a shingle that fell off my roof (roof is less that 10 years old) they were prompt and Steve arrived in the window that was provided. He was very professional and was able to fix the shingle that fell off with ease. I would recommend them to anyone who needs roof, gutter, or siding repair.

Had a wonderful experience with ExteriorPros - new vinyl siding, 5 new windows, a new front door and storm, and aluminum capping around the doors, windows, facia, and rake boards. Everyone was fantastic, professional, and very helpful - from Roland helping get my insurance storm claim reopened and working with the insurance company on my behalf to get the claim adjusted properly, to Josh, John, and Tom who came out several times to assess the job, give estimates, and help me pick out styles and colors, to Carlos and his great crew who did the installation, to wonderful Ashley in the office, always friendly and ready to accommodate my silliest questions and concerns. My boyfriend and I are so pleased with the way the house turned out and we have gotten so many compliments on its transformation. We now have the best looking house on our street, thanks to ExteriorPros!

I loved the jobs they did for me! They have done my roof and gutters several times over the last 10 years. Each instance, they arrived on time. They estimated the job fairly and assigned enough workmen to get it done as agreed. They are great and I highly recommend them. Whether Uncle Skeeters or Exterior Pros, they are reputable contractors.

I live on the East side of 301N/S in St. Charles, Waldorf, MD. If it has been a a while since your house needed a new gable vent in that area, they no longer make that size vent. Exterior Pros had to frame out a new hole for new sizeed vent. You can't tell it is a different size, even if you knew it.
Exterior Pros came out and proposed the job in a reasonable time, did the work quickly, professionally,and was a breeze as far as payment, which was a good price. Excellent all around! Use them!

I noticed I had a leak in my roof and I was unsure of what the cause was. I called around and decided to use this company. My experience was great the person who came out was Josh and he was awesome. He diagnosed my leak and it ended up being my ridge vent. He provided a lot of information about the new ridge vent. Josh was great but I was disappointed with some of the service. The workers showed up as scheduled and replaced the vent. The work has been great as in we have not had any leaks. The cleanup of the work was not so good. They left some pieces of shingles, large chunks of hard plastic, a glove, and roofing nails in my driveway and gutter. I ended up getting a flat tire due to one of the nails. I called Exterior Pros and they did offer a discount for the repair of the tire (20$) and had the crew of workers come back out and look for more trash in my gutters. (They did not clean the gutters just looked to see if there was any more plastic or trash in them.) Overall the company handled my issues great and the lead contractor Josh was fantastic. I did schedule the repair and second visit while I was at work so I never saw them. That is one thing I will due differently I just could not get off of work for those days. I did have my gutters cleaned later the same month and they did NOT find any plastic or trash so I due believe the original crew did come back and tidy up the area. I do recommend the company and even though the company handled the issues I can only rate 4 stars because these issues should have never happened.

In November 2019, ExteriorPros replaced my old gutter system with a new one, and they did an extremely good job. They were on time, they worked efficiently and there clean up was great. Plus 3 months later the gutter system is working great and it looks good also. I would definitely recommend them to a friend.

I needed a new roof. They worked with our homeowners insurance company and got us more than initially estimated (virtually the entire cost).

Great service made the whole roof replacement seem easy they explained the whole process and took care of everything for me !! and made sure I was compeletly satisified !!

Quality of work is amazing. Their punctuality to what was needed was very much appreciated. Their costs is also budget friendly!

So I move into a large home with an old roof. I knew it would cost me some money to get fixed. I called around for numerous estimates and recieved just what I figured, it's gonna cost alot. I gave exterior pros a call and they had the best price by far. Not only did they replace my roofing but other roofing issues I was having. In the end my project came out great and it rained the very next day with no issues. I'm happy with the product and services and recommend exterior pros to anyone.

Exterior Pros came out and did a fabulous job with my gutters at our residence. Now I refer them to all my Odd Jobs clients ...

We had them do a roof for us on our new construction home. We were so impressed with this company! They had someone give us a price next day after going out looking at our house. That day we decided to go with them. They were able to find the color shingles I wanted and had them delivered to the site same day! The next day our roof was completed! Our roof looks amazing. The crew didn't leave a single piece of trash. This company is very professional. Nothing better then having a company that replies fast and gets the job done just as fast! We would definitely use this company again!

I had a red oak fall and damage a gutter and had some gutter damage from a previous limb piercing. I called Exterior Pro to effect the repair. The repair job was of Excellent quality and was best value relative to two other estimates...So imagine who I called when a month later we had another red oak from my neighbors yard fall and strike the house and punch a big ol hole in my roof...Josh, he answered the call and he couldn't believe it either when he saw the repeated damage, but he gave me a fair estimate for the roof repair, gutter replacement, and I took his advice on getting the leaf filters installed. I am not one to leave 'reviews' but Josh and his crew deserve positive recognition, and they have earned my trust and respect for delivering on their promises (all work was done while I was on travel). In this day and age of electronic 'word of mouth' I can say, your cannot go wrong with Josh and crew. I am a repeat customer for a reason and they are Best Seen!!

It was certainly a pleasure to have Exterior Pros do work in the roof over the porch of our house in the farm. They did exactly as requested in a timely and professional manner. Every employee I came in contact with was very helpful and made sure all my requests were taken care of. I would highly recommend ExteriorPros. -The Goughs

I used Exterior Pros to have a new roof put on my home and to fixed my broken gutter. They answered all of my phone calls right away. They had a fast response time to come out and give me an estimate. Before I knew it my new roof was put on and my gutter was fixed. All of the work that was down was of the highest quality. All of the staff was very friendly and helpful. I would 100% use them for any future roof or gutter needs.

We had a roof replaced which involved an insurance claim. Exterior Pros was very good working to get the amount of $$ we should.
They were great working with us, including very good communication, contract details and more. The roof install went very smoothly and they did a great job on grounds cleanup. We are very pleased with our new GAF roof!!

Although I didn't have the pleasure of meeting the crew who replaced my gutters, they did an tremendous job. Highly recommend hiring ExterPros for your future projects.

Super job!! Highly recommend Exterior Pros
Really professional team. They really leverage technology. I was so amazed that was able to visualize all roofing options available on an image of my own home. It made the decision process much easier - and I was confident that I was going to like it in the end. They were very transparent in the overall process, have competitive pricing and started and finished on-time. I had an excellent customer experience with everyone from Exterior Pros.

Great service from Exteriorpros. Ashley and Brittney provide great customer service. The service technician, perform the work timely and cost effective. Great service from everyone at Exteriorpros

They came out to give me an estimate for
a skylight installation.I paid a deposit to start
the work which was only for labor. I had already
purchased my own skylights. They sent a line
individual out to do a job that required 2 people.
The first time it was windy and for the safety of
the installer I called his dispatch to explain that
I didn’t think it was safe for this person to attempt to install these skylights by himself.
They agreed and rescheduled the installer.
He returned a second time by himself and made
an effort to precut the area for the 1st skylight.
He made a test cut and discovered the distance
from the roof to ceiling was greater than they
had thought. They never bothered to enter the
attic initially to even survey the area sky lights
we’re to be installed. Because this was more
than they had anticipated I requested they stop.
I was scheduled for surgery and called to tell
them that I had to post pone my project for another time after my surgery. They told me
they would refund the deposit since the work
was not done and that I should call them when
I was ready to restart. I received part of my deposit of 225.00 back out of the initial 600.00.
The did absolutely nothing to earn 375.00 They
have no integrity as I now can see. Beware of
this outfit. There is no way I will be calling them
back to install sky lights or anything else.
I have since contacted the sky light manufacturer who has put me in touch with
a reputable installer of their product in my area.
Please do your home work on this roofing company. It turns out that Exterior Pros is there
new start up. Their old company was call Skeeters Roofing according to my research...
Or may it was Skeezers? Not sure...beware elderly folk!

Roland and Tom were professional and courteous. Price quote was very competitive as well as reasonable. I look forward to a job well done!

WOW!!
I’ve dealt with many contractors in my day and have typically had issues with expectations not being met! That’s not the case with these guys! They are extremely proactive. I was constantly updated start to finish and we are extremely happy with the outcome!

I LOVE my new roof and James Hardie siding. Exterior Pros were punctual, professional and completed the job on time! The decking was an added touch that really enhanced the back of the house. My salesman was able to show me the design choices on his computer which allowed me to view many options of siding and roofing prior to selecting. This put my mind at ease in know that I selected the perfect color and design. I highly recommend Exterior Pros for their competitive pricing, professionalism and excellent customer care. Great work!