Exterior Genie

Justin was great, addressing my immediate issue and advising me as to a long term solution. Very knowledgeable and helpful without being the least bit pushy or aggressive. Highly recommend.

Took them nearly 4 months to get me on the schedule while my roof continued to leak. Finally got them out there and they literally put the wrong color roof on. While we eventually worked something out with them, the whole process was a major headache with a lot of back and forth with the owner. I cannot recommend this company to anyone.

Wonderful. Quick response. Justin was thorough in reviewing my roof for any concerns with free estimates. He made suggestions and was helpful about providing prevention of problems

Terrible experience! They called me so I said sure come on out. The day of the meet they called and rescheduled, was not happy since it was my day off but fine things happen. Took Monday off to meet them, and of course they called 47 minutes before the visit and canceled. I explained I took the day off just for this and he did not give two craps! No empathy, no professionalism, and I told him you have earned one heck of a review. He apologized and blamed it on some scheduling system, yada yada. It was everyone’s fault but his own. Folks I have been a construction for many years and let me tell you one thing…. If they can’t even get the quote right, how are the going to get the roof right? When will they start, when will they finish? Don’t trust this company! How they start so shows how they will finish. Unforgivable!!! My choice is Hayes Roofing lots of extras! Super great people! Call now! 864 586-333

Excellent service. They did everything they said they would do when they said they would do it. They used quality materials and the people doing the work were considerate and very professional.

Salesman came out because I requested a quote. Informed him that I had 3 companies lined up to come look. Refused to ballpark a price, gave some nonsensical reasoning of checking satellite imaging and emailing quotes. Took off and never heard back. Must have decided competitive pricing was an issue or the job wasn’t worth his time. If you don’t want to compete with other companies and your only goal is to give the typical seedy salesman presentation to lock in your leads just say that. Contact these guys if you have no idea about your project and are really hoping to get taken advantage of with scripted telemarketer type rubbish. On the plus side, the guy seemed like a nice dude, I guess.

Edit: After seeing this report the company decided to charge me 2.5x the original asking price. However they still did nothing. Proof in the pics.

I asked this company to do an inspection. My last contactor dropped the ball on my install. The gentleman I spoke with committed to a time, then never showed up and would not return my texts. I would have paid them for their time and had a check waiting already made out. I feel like to just ghost a customer and lie is a true insight in how they do business. I would have been fine to say, "no we are busy."

Exterior genie came out and did a great job on my roof repair. The guys showed up on time, did a great job and were very professional and courteous! Extremely happy with their work.

Ebben and his team were great! The job was done quickly and efficiently..aside from a beautiful roof,, not one trace that anyone was there. I strongly recommend.

Mr. Lee Clarke was great.. he handled everything, all I had to do was say yes and he contacted the insurance company, talked to the adjuster and had everything approved in only 3 weeks.

His crew was very professional and left the surrounding area in better condition then when they got there... top notch job.

I highly recommended The Exterior Genie LLC. and would gladly deal with Lee again for any future projects.

They replaced my roof and did some minor indoor repair secondary to roof leak. Lee led the team and the job was finished on time and exactly as promised. Highly recommend.

Work that was done October of 2020 was not done with good workmanship, I ask Ebben Aley to come out to inspect the work and damages that was done to my house he refuses to do so and refuse to .give me my warranty as well...I had another company to come out to inspect the work and found out the nails are lefting and I was over charge of the footage of my house...The damages that was done to the siding of my house he refuses to repair from them over bleaching the siding now my house discolored in spots

Absolutely wonderful. I was contacted by a wonderful gentleman named Lee Clarke. He took the time to listen and fully understand my concerns and wishes. Lee, made me feel valuable and not just another client or number. The response time was faster than anything I had imagined, from the inspection conducted by Lee, the meet on site with insurance agent, the approval from insurance agent, demo, and finally install. Just a very professional and efficient experience. Nothing was damaged during the process and the roofers took time to carefully cover the grounds below the roof to ensure all material ended up in their tarps; not my flower beds or yard. I honestly can not say enough, how wonderful of an experience this has been. I would refer anyone to use Exterior Genie and ask for Lee Clarke.

Mike Baker is great! He answered our call about a roof leak immediately and came by the house shortly afterwards. We have a metal roof, and Mike suggested that we try to resolve the leak problem using FlexSeal for a couple of hundred dollars versus a large project. It’s rained a few times since we did this, and everything going well! So thankful we reached out to him! We’ll be looking into a covered patio at my house as well as a good friend’s, and will be checking with Exterior Genie first.

We recently decided that we needed a new roof, new gutters and the facia wrapped. Unfortunately, insurance was not going to pay for it.... so, I started calling around to get estimates. After talking with several companies we felt that Lee Clarke with Exterior Genie was the best option. Professional, knowledgeable, responsive and A GREAT PRICE!

I am a very picky customer and these guys met all expectations!

Make sure to ask for Lee as he will make sure to take care of you!

Lee Clarke and The Exterior Genie team made having a new roof installed a pleasurable experience. Lee helped us navigate paperwork and provided a beautifully finished product. My husband and I are very pleased with our new roof. If you need a new roof, want the process to be simple and easy with installation by professionals providing a quality product, then Lee Clarke and The Exterior Genie team can provide this experience. Thanks Lee for helping add beautiful curb appeal and peace of mind to our home.

If you are looking for a new roof, call Exterior Genie and specifically Lee Clark! He has made this whole process make sense and the easiest thing we’ve had done on our home since we bought it. Lee has the experience and relationships to deliver a seamless and easy process to getting a new roof. Call him you won’t regret it!!!

This is the second time I’ve used Exterior Genie and I am again a very satisfied customer. Lee Clark and his team are efficient and professional and got me the roof I was looking for. Lee helped me through the insurance process and didn’t push extras on me that I didn’t need. I will definitely be recommending them to my friends and family.

They have been very professional. They were able to fix my problem in a timely manner. Left the area clean, no debris left behind. It had been nice working with Lee Clarke

My wife and myself were vey pleased with the outcome of the Project.
Brian was very professional. Way to go Brian!

We own an investment property that needs occasional maintenance. This time it was the fascia. Lee went above and beyond to accommodate my schedule and needs. He made the process seamless! I recommend this business without reservation!

Brian was very easy to work with and available! My new roof looks amazing!! The job was completed in one day. Contracts are clear and payment process was easy. Thanks!!

Exterior Genie, LLC and Lee Clarke for the WIN! After almost entering into a disastrous situation with another contractor, I got smart and called Exterior Genie. Long story short, Exterior Genie came out to my home, performed an inspection and found several missed items that our insurance adjuster AND our original roofing contractor missed. Imagine that! This equated to our claim being re-opened and a landslide amount of money being saved via one of the best decisions I ever made. I was kept fully in the loop surrounding the findings, the claim, the scheduling and the repair. The crew from Exterior Genie was prompt, courteous, diligent and respectful. Basically everything you would want in a roofing contractor. I highly recommend Exterior Genie for all your roofing needs. Did I mention that our roof was completed in 1.5 days? Yes folks, service at its finest. KUDOS to the Exterior Genie team and Lee Clarke on a job phenomenally well done!

#ExteriorGenieForTheWin
#ShouldHaveCalledLeeFirst
#NeverAgain
#LeeWillDoMyNextRoofToo
#LetLeeDoYourRoof
#TheProofIsInMyRoof
#OwensCorningRoof
#Winning
#IPityThaFoolWhoDoesntUseExteriorGenie

Great service! Lee went above and beyond. Prices were more than competitive. We will use exterior genie again if the need arises.

Lee Clarke was very helpful and kind. He responded quickly when I had a leak in my roof. He was very honest and not pushy. He was patient as I considered all of my options. The crew worked very hard to get the roof replaced within one full day. I love the result! I would highly recommend Lee Clarke and Exterior Genie.

Lee was a pleasure to work with and helped walk us through the whole process with our insurance company. The roofers worked hard in this SC heat and got our new roof installed in a day and a half. New roof looks great!

Exterior Genie was extremely helpful dealing with my insurance company when the insurance company's adjuster understated my roof damage claim after a tropical storm. With Exterior Genie's expertise and certifications, they were able to demonstrate to the insurance company that my roof could not be 'spot' repaired and needed to be replaced. The crew that did the roofing was professional and courteous, and the finished project looks great! They also repaired a few areas of siding that had come loose during the storm, and those areas look great as well.

Wonderful experience....Lee is a great communicator...he was always professional and timely and helped with all our questions and concerns....thanks again for everything.

Fast friendly service. Lee was very professional and knew what he was doing. Our roof was scheduled and completed in two days. I will definitely recommend Lee and Exterior Genie to my friends.

The team at Exterior Genie was incredibly efficient in getting my new roof put on in a very timely manner. They worked non-stop until it was complete and had everything cleaned up within 2 days! Ebben worked with me to make sure I got just what I needed. I would highly recommend their them for all of your roofing needs.

Great job , they were in and out quickly.. great job even with clean up after the job was done. Thank you .l love the new roof

Highly recommend this great company for all your roofing and exterior upgrades! Did an excellent job and I'm overly satisfied!

Exterior Genie was the easiest roofing company to work with! My Account Manager, Lee Clarke, made the entire process seamless! He provided quick quotes, handled the complete home insurance transaction and was by my side throughout the complete process. I even entrusted him to pick a matching shingle color! Hands down, superior customer service with the most professional and prompt installation.

Exterior Genie did an amazing job ! Carl was Prompt and professional. Ebben and his crew know what they are doing . If you are looking for a company that will go the extra mile and get the job done right, give them a call !

Great customer service and excellent work from start to finish! Lee did an outstanding job with the evaluation and installation completed timely. I highly recommend this company.

Exterior Genie did great work from start to finish. Went above and beyond.....I would highly recommend for any of your roofing needs

We had a really great experience with Exterior Genie. Every step of the project from the initial inspection through to the install of the roof went very smoothly and we are thrilled with the finished product. We had to have our roof replaced due to hail and wind damage, and Lee was very helpful in coordinating everything with the insurance company. I would highly recommend Exterior Genie.

Exterior Genie did a great job installing our new roof. They walked us through the whole process from start to finish, even helping us with our insurance company. You wont find a more trustworthy man than Ebben

Highly recommend this company for all your roofing needs. They handled everything and made the process super easy and stress free. Quick and very professional. And now my house looks great again!

I called Exterior Genie because I had a leak or two. After a complete roof inspection, it was determined that the leaks were due to hail and wind damage. EG worked with the insurance adjuster and our claim was approved. The roof was installed last week and looks spectacular. Best of all, no more leaks. Thanks, to Lee and the crew for a job well done.

Many thanks to Ebben Aley @ Exterior Genie and to both crews who replaced our roof and our vinyl siding. Both crews left our property in better shape than it was before they got there.

Ebben worked diligently with our insurance adjusters to get our home repaired after a hail storm. We expected the process to be long and frustrating since it was just us facing this big insurance company. Ebben worked closely with the insurance adjuster about measurements being off and when no match could be found for our vinyl, he worked even harder to get all of the vinyl on our home replaced, not just the damaged part. Ebben also advocated for us about things that were damaged that he wasn’t going to be the contractor for.

Ebben stayed in touch with us throughout the process and also responded to our many calls or text in a timely manner. We’ve given Ebben permission to use our house to show his work to anyone considering hiring him. We have recommended Ebben to many of our neighbors and coworkers and we strongly recommend him to you too!

Bad hail storm in the area devastated several roofs and siding in the neighborhood. They got the roof done quickly and professionally. I was here for the entire process. They did a thorough job cleaning up. The siding took longer because they worked hard to find a match. They did find a great match and did an excellent job with the install.

Exterior Genie was at our side right after Hurricane Mathew and stayed the course until our roof and related damages were repaired. They worked closely with our insurance adjuster and our other contractors to get our repairs completed, our money flowing timely and our home restored to its original quality. We have recommended them to others and will continue to do so...well done Ebben and team!

We had a great experience with Exterior Genie. Extremely professional and prompt. Mr Aley and his staff took care of our leak and we have been extremely pleased . Great company !

Very professional service from start to finish. This company is so helpful and provides best quality work. They will go the extra mile and take the time to explain the whole process.

We looked through HomeAdvisor for someone to work on our roof. We found this company and since it was local and they had good reviews we decided to go with them. They came quickly to see what they could do. They said they would work with our insurance. They came when the adjuster came from the insurance. So far so good. Now we get a quote and some insurance money. They said ok and asked for 30%. That has been over two months. They are hard to each, won't return calls and today is raining and there is more damage to our roof. Very disappointed and it looks like we are going to have to start over with less money

I just want to say how awesome the experience was. Very dependable and my roof looks fabulous! Dustin Wooten guided me every step of the way and answered all of my questions honestly and completely. No more leaks!!! When it rains, it no longer pours into my foyer and living room. Makes my whole exterior look so much better! Installation was a breeze-thought it would take a long time. The crew was very courteous and worked very hard and NO mess! Very impressed. I highly recommend. Dana Bagwell

Well we had a windstorm come through Columbia and it ripped the siding off of the side of my house and damaged my roof. The entire repair process took probably 2-3 months while the stuff was fixed after they fixed it a pallet of product was left at my house killing my grass in that spot for about another month. Throughout the process I tried calling multiple times to make contact via either Evans direct number or the "Stores" number. All I get is voice mail and no one returns calls. This is an issue because as a customer you expect communication during the process. Not having to harass and call the people for info every step of the way.

The workers who came out that I had the chance to talk to were helpful and seemed nice though. When they replaced the siding they changed the direction the pieces were put together instead of the seam going from back to front it now goes front to back which should assist in this from happening in the future. The quality of work I was able to see and check appears to be good. I can not access my roof top so I have no idea what it looks like but it's not leaking and all the shingles appear to still be there after a few pretty bad windstorms.

I would avoid this place at all costs if you desire to have any type of contact or feed back from this place. They never even sent someone back out to ensure their workers performed their job correctly and did proper repairs. No contact and no follow up from this place.