- 175 Wickham Ave, Middletown, NY 10940
- Residential Roofing
- 24/7 Emergency Repairs
- Licensed & Insured
- Locally Owned & Operated
- Warranties Offered
About the Business
What people say about “Empire Improvement Co”?
Customer feedback is largely positive, highlighting the professionalism and reliability of the company's service. Many reviews commend the courteous staff and the quality of work performed. However, there is a significant concern expressed regarding communication and follow-up, particularly with billing details and job specifics. While most customers are satisfied with the overall experience, there is a notable instance of frustration over inadequate communication during the installation process.
What Users Like The Most
- Everyone was professional, courteous, and reliable. Quality service.
- Empire home improvement have done a lot of work for me inside and out my house from the roof to the siding and Windows too always very professional.
- Pete Damiano of Empire Improvements is a businessman with integrity, something we consumers don't find very often these days.
- We highly recommend Empire Improvements for all of your roofing needs.
What Users Like The Least
- Despite several requests Mark was unwilling to provide any details of the job on his business invoice.
Recommended Reviews
In early August of 2024 I began working with “Dennis” on the purchase and install of an entry door at my home. When Dennis became ill he turned over the job to his installer Mark Warner of Prime-Time Construction in early September.
Despite several requests Mark was unwilling to provide any details of the job on his business invoice and would consistently only text a payment app with a copied and pasted product information blurb of a door with no Model number to confirm. I had repeatedly told mark I did not use payment apps the information was vague, and I needed the details of the door on his business invoice.
It is now one month later in October and a month of wasted time on this door replacement with winter arriving because Mark Warner refuses to provide accurate information about the product he intends to provide.
DO NOT DO BUSINESS WITH PRIME-TIME CONSTRUCTION. MARK WARNER CANNOT BE TRUSTED.
EMPIRE HOME IMPROVEMENTS...you should find an installer who is actually willing to be open and honest with their customers.
This review gets one star only because I had to give it one in order to post it.
Everyone was professional, courteous, and reliable. Quality service. So glad we won't have to search anymore for reliable professionals. We'll be a customer for life.
Empire home improvement have done a lot of work for me inside and out my house from the roof to the siding and Windows too always very professional
- 175 Wickham Ave, Middletown, NY 10940
- Residential Roofing
- 24/7 Emergency Repairs
- Licensed & Insured
- Locally Owned & Operated
- Warranties Offered