- 7210 Fegenbush Ln, Louisville, KY 40228
- 24/7 Emergency Repairs
- Financing Available
- Licensed & Insured
- Warranties Offered
- Slate Roof
About the Business
What people say about “Empire Home Improvement”?
Customer feedback for Empire Home Improvement is largely positive, with many reviewers praising their professionalism, prompt communication, and quality of work. Multiple customers highlighted the exceptional service received from the team, particularly in timely responses and thorough explanations throughout the project process. However, there are notable complaints regarding the lack of follow-up and communication from the company, particularly in situations where estimates were expected. These serious issues regarding responsiveness in some cases create a more cautious overall impression.
What Users Like The Most
- Yall came through and did an awesome job and very professional!
- We made changes & additions along the way, and Greg was responsive to every change we wanted to make.
- Their crews are quick, efficient and cleanup was exceptional.
- They were honest and did an excellent job.
- I never felt pressured to sign anything or commit to their company.
What Users Like The Least
- It turned out to be a waste of time... still no quote or communication.
- We were told we would receive an estimate through text, which we never received.
- It’s crazy to me that people like this can get away with discrimination.
- Not good business, be honest, and do better even if you don't want to do the job.
- The process was quick and easy... but I have zero complaints.
Recommended Reviews
Thank you Colby Combs for getting our siding together after being ghosted by another company. Yall came through and did an awesome job and very professional! I will be recommending you all to everyone.
I was pretty impressed when the came out to look at the roof. But it turned out to be waste of time two weeks later and still no quote or communication. It's crazy to me that people like this can get away with discrimination, I'm assuming they didn't like the fact that we were a lesbian couple. Highly not recommended nothing but a waste of time. I'll be contacting the BBB.
We have a roof leak, which caused drywall damage inside. We called Empire out to take a look and give us an estimate. They came out the same day and told us what they thought was the problem. Evidently, our job wasn't important enough because we didn't need a full roof put on the house. We were told we would receive an estimate through text, which we never received. Not good business, be honest, and do better even if you don't want to do the job.
- 7210 Fegenbush Ln, Louisville, KY 40228
- 24/7 Emergency Repairs
- Financing Available
- Licensed & Insured
- Warranties Offered
- Slate Roof