Emergency Sewer & Drain Service, Inc.

I had a problem with my sewer line that was causing a back up and a gurgling toilet. I called one company to come and take a look and they snaked the line but were not able to clear the line. They suggested that I replace part of the line. I had some doubts about that recommendation and reached out to Emergency Sewer & Drain. Juan and Esteban came out and were able to clear the line with the water jetting. They left my sewer line in perfect working order and saved me thousands of dollars. This will now be my go to company for any future issues. I highly recommend them.

I have used emergency sewer n drain three different times now when I have been in a pinch. The office has responded quickly and sent a team to our house the same day in each case and both the folks in the office and the teams who have shown up on site have been extremely friendly and professional throughout. I have nothing but good things to say. Would recommend them to anyone!

ES&D has been to my home several times to replace an old basement sump pump, and to install a new second sump pump and drainage piping. They are super responsive - Darlene in the office is a gem! - and do quality work. Definitely recommended.

ES&DS is always reliable, on-time and thorough ,including sending the required information to the appropriate parties after inspection and appropriate work.

I had a number of drains and down spouts on my property. The team of two were through, found drains that were covered over with dirt and clogged with tree roots. The men were respectful and polite. They also left my property clean and tidy.

Gill was so responsive to my call for help and arrived at a reasonable time afterwards! He definitely solved our problems and recommended drain service every 6 mos which we will follow to avoid further issues.
Very pleased with their service!

Called for an emergency. Showed up within an hour. Great customer service. Found the problem and resolved the issue. I would definitely recommend.

Incredible service. Arrived within just a couple hours and the team was nice, clean, knowledgeable and worked fast to resolve the issue completely. From Tommy, Ann on down, nothing but poatofe things to say.

Emergency Sewer N Drain solved my sewer problem using an innovative method that cost much less than competing bids. They showed up on time, and were very pleasant to deal with. I would highly recommend them.

Only company that responded at 3am! Showed up within 2 hours and were very fair on the price. Got the main line cleared within 30 mins. This is the company you keep. Will use again for sure.

Tom and his crew Juan and Benjamin helped me out tremendously! I have two pumps located at the bottom of a manhole in my driveway that are constantly running to pump water away from the house due to an underground river which is located under the house. Those two pumps failed and the manhole filled up with water. Luckily it was a sunny day because if it rained that day I would have had a basement and garage filled with water. I needed someone to come in and drain the manhole and replace the pumps immediately! I called Emergency Sewer ‘n Drain Service and Tom called me back right away. Within an hour his worker Juan arrived at my house and right away started draining the water out of the manhole. After he drained the manhole Juan installed a temporary sump pump to keep the water out of the manhole so that my electrician could come and get the wires ready for the new pumps which Tom was able to order and install the next day. I appreciate Tom communicating with my electrician and they worked as a team to get the new pumps running. Tom, Juan and Benjamin were extremely professional and went through my whole water drainage system with me and made sure I knew exactly how it is designed to work and even went over how to maintain it so that I don’t have this problem in the future. I am extremely grateful for them and highly recommend them to anyone in need of their service.

Service time was good, service tech was OK - somewhat uncertain as to solution, but willing. Problem with ejector pump system - turns out a secondary breaker popped something determined by both of us and my suggesting using a multimeter which we supplied and tested - I located the breaker and popped it on - problem solved - 15 minutes no work - $300.00 - I totally expected $150-175 and would have given 4 stars otherwise but $300 was a charge I consider to be out of line for time and no work performed and a solution only after I pushed for a multimeter I supplied and testing that I had performed. Partly my fault should have determined their minimum before hiring, but also they should have informed me prior to coming.

I used Emergency Sewer & Drain Service recently for a repair and water backup issue. They were only one of 2 to actually call me back and understand the aspect of emergency plumbing. Gil was a a true anomaly. its rare to see someone care as much as he did about the quality of his work and making sure it was all done correctly, especially when he is not the owner. Tommy, the owner was a great guy as well. He stopped by to check on all and introduce himself. I am very pleased and thankful that they helped get my house functioning again. Thanks again.

Called for a sewer line inspection (and cleaning where needed). Great experience, the office was responsive and took the time to understand the work I was looking for and the crew that came out did a great job of taking the time to do the work right. Would definitely recommend and re-hire.

I understand these jobs better than most home owners. I am a property manager of a major office building. I used them at my home after a different company was originally brought in. These kind of jobs are always an emergency and never cheap. They were very professional, we discussed the problem with roots and grease after a camera was run through the pipe. This was causing a back up. We came up with the best solution. They water jetted both the interior main and exterior main on both sides of the trap. They dug up and replaced a six (6) foot section of main and added a clean out in my front yard so we will have much better access to the main waste outside. I now have a better long term solution. If you have this type of problem I would recommend them. I would also use them again.The price was fair.

When I first contacted the office for service, Icwas greeted and assisted by Ann, who was so nice, courteous and so very helpful. She assured me help was coming within an hour or so. As ptomised, Ben and Juan showed up on time and got working on the leaking sewer pipe immediately. They worked for about 2 hours and did an excellent job. They also started to clean up the dirt and sediment but I told them that was my job! Though the bill was substantial, I felt it was worth it as the job was done extremely well, on time, and everyone at Emergency Sewer and Drain are just the nicest people. I'd recommend their service with 10 stars if possible.

Called them and explained that my place of employment had a leak, they came in literally 20 minutes later. Found the problem, fixed it, and left us with no issues at all!!! Very great service.

Once again they pulled thru, more roots in my sewer line...cleaned the drain and cleaned up after themselves, was here in less than 2 hours!!

Flawless service great guys and so fast

Emergency Sewer & Drain was amazing. They were extremely professional and responsive, and they were able to come out the very same day for an emergency sewer repair. Everyone we spoke to at the company, from the office staff to the guys in the field, were truly wonderful, and they got us up and running again in a couple days.

The service was quick , the job was done professionally and the service man was extremely friendly, and knowledgeable ! I would highly recommend this service to everyone!

Our storm drain backed up during Tropical Storm Henri which in turn caused some flooding in our basement. We called Emergency Sewer & Drain and they arrived within a few hours of my call. Peter and Jose were very friendly and professional and assured us that they would not leave until they fixed the problem. They kept their word and the drain is now clear! I would highly recommend this company and Peter and Jose.

Great great service! Steve was fast to send someone over to our place in an emergency. Adonis did an unbelievable job, was friendly, and professional. Highly recommend this company!

This company was amazing and efficient to work with. We didn’t have an appointment scheduled and called to ask for a second opinion due to a previous company telling us our pipe was broken and needed complete replacing of the pipe. This company came by the same day and the tech Christian was outstanding! He used a water jet and camera to clean the pipe and with the camera found no broken pipe. Christian was efficient, professional and thorough. He took the time to explain everything that he was doing and saved us thousands of dollars. I would recommend this company and Technician Christian to everyone!

I called Emergency Sewer and drain when l truly had a water emergency and they arrived quickly and diagnosed the problem that other plumbers could not diagnose . They worked tirelessly and efficiently to solve my water problem immediately . They also called me a few days later and came back to check on the situation and made some further suggestions and improvements . I now have peace of mind . They are professional courteous , responsive and caring providers of their service and I highly recommend them.

Hi! The crew was friendly, courteous, clean and communicated clearly. They did hydro jet on an ancient drain with only 1 inch of clearance and successfully opened it. They ran a camera through the line to make sure there were no cracks, and saw that we could benefit from de-scaling, but they did not aggressively sell which I appreciated. Overall they were amazing and their estimate was less than a competitor I called. Would highly recommend!

Great company. Understood issue and resolved. Gill was great communicating when he was coming and communicating every step of the way. I would give my future business to the guys without hesitation.

They give excellent service and answer all questions. Very helpful and knowledgeable in what they do. We will be using them to re line our old sewer line.

I called regarding a leak in a pipe and they showed up within a half hour. Needed another crew to camera snake my pipes and they showed up promptly the next morning with the boss. Walked me through everything they were doing and had to do. Finished the job in one day. Very courteous and wore their masks.

They are locally owned; very good and reliable. Have used them for years when needed. Recently did a super job replacing a broken piece of our sewer line and restoring ground cover.

Highly recommended!! I have been using Emergency Sewer & Drain Service for at least a decade to fix minor and major issues in my bathroom and kitchen. Very easy to schedule, including weekends and in emergency situations. Always friendly and always professional. My co-op building uses them for building repairs as well so I trust them.

Emergency Sewer & Drain came the same day we were having a problem. They quickly assessed what our problem was, gave me a quote on the spot and fixed the problem the next day. The crew was polite, professional, and left my property neat. I would use them again without hesitation.

I had a backed up sewer, they came right out within a half hour of calling and fixed the problem. Christian was very professional and helpful. They also offered a maintenance special that is extremely helpful.

The team was punctual, got right to the point, friendly and patient with explaining the entire process of the workings of my sewer main. I would definitely recommend them and use them again for annual maintenance.

I've used Emergency Sewer and Drain for about 5 years after exceptionally prompt service in an after-hours emergency situation. Besides the great emergency response, I've had them replace the sewer line from the house to the street. They were professional and fast - I highly recommend.

We use emergency sewer and drain for all our properties and would highly recommend them for any of the services they provide. They are always on time, professional and courteous no matter who they send. I give them 5-stars!!

They showed up within 30 minutes and got right to work (COVID-19 mask on!). Flushed out the clog and got everything running. Unfortunately, the next morning it backed up again (likely from debris that settled) so I called the office. They were at our house within the hour. Flushed the clog again with more pressure and made sure everything was truly in order. Everything is working perfectly now, would absolutely call them back if we have any other issues. Highly recommend them!

Technician was prompt and professional, wore proper protective mask and gloves, and arrived when expected. More important, he was able to clear a sink drain that had been dry for weeks and that our normal plumber could not clear. We're thoroughly satisfied.

We have had an ongoing drain problem for a long period of time. When Christian arrived he was professional as well as being very courteous. He analyzed the problem quickly and went to work. The drains are now running freely. We are very pleased with the results, and would recommend Emergency-Sewer-Drain Service to anyone in need of these services.

I wish I remember the serviceman’s name because he was extremely patient and engaging with my two young children that were very interested in what he was doing under the kitchen sink. And obviously we have been satisfied with the work that was performed.

I didn't think anyone was going to come out late at night but they showed up and didn't charge us extra for doing so. Great response, service and results! I would highly recommend these people any time you have a sewer backup or a drain issue.

We had an emergency sewer situation late at night, we called and they were quickly out at our house fixing the issue within an hour. thanks!!

I'm very grateful for Christian's expert diagnosis for one of our toilets, which had been partially clogged for weeks. Another plumbing company came prior to my calling Emergency Sewer and Drain Service, Inc and was unable to diagnose the problem and guessed at a solution which did not fix our toilet, leaving us with the same broken toilet. My friend suggested I call Emergency Sewer & Drain Service next. They were very pleasant do deal with over the phone and in person, prompt, caring, and within minutes of looking at the job, correctly diagnosed it with a simple test. Within a half hour, it was fixed! I can not recommend them highly enough and will refer all my friends in the future! Thank you Christian and Emergency Sewer & Drain Service, Inc!

I had a Plumbing Catastrophe on a Friday evening and was in real trouble. I called several places that offered to come in several hours, (sort of defeats the purpose of an EMERGENCY Service) but once I found Emergency Sewer & Drain, they came in 45 minutes and SAVE THE DAY! They kept me up to date on the plumbers arrival and gave me his name and number. When Christian arrived, he was kind and efficient and worked quickly to solve my problem. I cannot recommend this company enough. Although i hope I never have to use them again, I will always call them first in any emergency!

We had a very positive experience with this company. We own a very old building and anything involving plumbing gets very complicated. They did everything we needed - communicated well and were extremely efficient and pleasant to work with. I have no problem recommending them!!

I have used them several times over the years. Service is always prompt and reliable. I would absolutely still use them again. AB

Very efficient and professional and most importantly they were able to resolve our problem!
We would definitely call them if needed in the future!

This company has been called to my house several times. They are always prompt, courteous, and most importantly, solve my problem. I would highly recommend them to anyone needing their services.

I've been working with ESDS for several months and Tommy and his team are awesome! I've never had trouble reaching him personally or his staff, they are prompt and honest.

I've used these folks several times over the years, including this week, and their service is always fast and effective. They call back right away and have always solved my problem in the same day.

Like many homeowners in Westchester, my family has had issues the past few winters with frozen pipes as a result of sudden, low temperatures. We've used Emergency Sewer and Drain Service for help. Tom and his crew are responsive, professional and extremely efficient. I cannot recommend him and his team more highly.