My wife and I have wanted to get the interior of our home repainted for over a year. We last painted 22 years ago. We contacted various local contractors who gave us reasonable estimates, but were not clear on how long the project would take and suggested that there might be additional costs incurred as the project progressed.
After years of hearing the CertaPro commercials on radio, I decided to contact their local team. I made the initial appointment on the website and was contacted by them that day to confirm the date and time. The company representative Tony, arrived right on time and, after doing a room by room walk through with us to discuss what we wanted done, proceeded to measure each room, take pictures and thoroughly document everything we discussed via verbal recording. Tony was able to give us an immediate estimate afterwards. Also, the timeline for the completion of the project of a week and a half, provided the painters could work on Saturdays, was better than any other contractor offered. The estimate was better than expected, and we agreed to proceed with the project. The contract (with all relevant pictures, measurements and pricing information) was sent to us via e-mail that evening. Once the contract was signed the office contacted us and a start date arranged.
The crew arrived promptly on the day of the project start date. The supervisor, Luis, had all the project information, and we did a full walk through of the house prior to starting and planned the sequencing of the project to allow for minimal disruption. We also gave them permission to keep their equipment in the house to minimize the time required for their daily setup. The only issue we had was that we were no longer sure of the paint color choices we made prior to contacting CertaPro. Jai, the project manager, arrived a few minutes after the crew arrived and was able to assist my wife in choosing the colors. He went room by room and made great suggestions which allowed her to make the color choices. The color choices were finalized via a formal e-mail and the crew supervisor had the paint onsite the following morning.
The crew began to work in the sequence that was outlined during the walk through. They carefully moved and covered the furniture and protected the floor. They were efficient and well-practiced. They prepped our bedroom first and put it back together that evening. The following day they completed the bedroom, which really minimized any disruption to us. The crew supervisor came every day to inspect the progress and to discuss it with us. Jai also came by on day two of the project to insure all was proceeding as planned.
The best part of the experience and the one that made going with CertaPro worthwhile was that, even with the wall repairs, the project was completed in four days. The crew worked from 8:30 to 4:30 every day, but they were so efficient that everything contracted was accomplished to include clean up and the resetting of the furniture. A final, detailed walk through was done with the supervisor prior to the crew leaving. We were very satisfied with the end result and happy that we were able to start a much-needed vacation a week earlier.
I will certainly recommend CertaPro to anyone who asks. Prompt response, professional and transparent service and no hidden fees or costs make this company and their Westchester-based team number one in my book.
Francisco Reyes, Jr.