I purchased a home that had been completely renovated by Drakes Construction. With the purchase came a one year warranty, which as a single mother was supposed to be peace of mind.
Within the one year, multiple issues were discovered, some of which were addressed while other things were swept under the rug as they just wait for you to stop calling and never get you on their schedule.
Before the one year warranty was up, Brian Drake (the owner) eventually came to my home to go over my concerns that I kept calling and emailing about. A list was discussed and agreed upon in person and was sent to Jess, the secretary, in an email as a follow up. Most of those items to this day have never been addressed and now they just say “it’s outside of the warranty.” However, and this was included in email correspondence as mentioned above, one of the issues was simply painted over instead of determining what was actually going on. Brian Drake said “I give you my word that if there is an issue and a leak reappears, we will come in and cut into the ceiling to see what’s going on and fix it.” Concerned with this “band aid” and my warranty running out, I questioned it. He again said “You have my word. We’ll fix it if something is wrong regardless if it is outside of the warranty.” I believed him. But, I also put it in the email follow up to be sure there was record of it.
Something is definitely (still) wrong. But, I call and call with no attempt to address continued leaking/water damage to my dining room ceiling. They act as though they have no idea what I’m talking about now.
I had issues with both HVAC units, too. One caused leaking and ductwork full of water in my basement because of their construction errors and would also not regulate because the wiring had not been completed or done correctly (this was addressed within the one year and worked fine afterwards). The other unit in the attic was never looked at, even though concerns were discussed with the owner in the above mentioned visit and was supposed to be looked at before the warranty ended. But they are notorious for not getting you scheduled or following up. Then, this year, that unit that was never looked at finally caused damage because the condensation tray was not adequate for the unit, was not placed correctly under the unit nor was it leveled and condensation apparently had no way of properly escaping before overflowing onto the attic floor. I called and someone eventually did come. This gentleman stated that the installation of the unit had been done poorly and pointed out multiple things that should have been done differently. He leveled things out, placed the tray where it should have been all along and ran a condensation tube to the exterior. However, during that process, a “kink” was left in the line by leaving the condensation tube hanging in a loop from a rafter over night in my attic. This resulted in MORE water damage to my ceilings and wall that has yet to be addressed or repaired either. I was told they would paint it but nobody ever returns my calls or gets me on their schedule.
This is all damage caused by and created by this company and their errors yet I’m just left hanging.
If you read some of their other reviews on Facebook, Google, or look them up on Better Business Bureau’s site, you’ll see consistency within the complaints. You’ll also notice that there is usually a comment/reply from the company added to the negative reviews, giving an excuse or attempting to dismiss the complaints of the customers. I’m sure I’ll get a reply about them being too busy to respond or schedule me. But, if you have been a previous disappointed customer of Drakes Construction, you’ll know the complaints are legitimate and consistent with your own experiences.
Because of my own personal experience with Drakes Construction, I would never recommend this company to anyone. Ever. Their work is subpar and then you have to deal with repairs because of the poor quality of their work. They are unreliable. They are unprofessional. And their word means absolutely nothing.
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