Dossett Cadillac

Terence was very professional and knowledgeable about the problem we experienced with our cadillac ct4, it only took one day for repairs to be done...I would recommend

5 Stars
I had an excellent experience at Dossett Cadillac! From the moment I walked in, the staff was professional, knowledgeable, and genuinely focused on helping me find the right vehicle. The sales team was transparent, answered all my questions, and made the entire process smooth and stress-free. The dealership itself is clean and well-organized, with a great selection of new and pre-owned vehicles. If you're in the market for a Cadillac or just want top-notch customer service, I highly recommend Dossett Cadillac in Hattiesburg.

Oh man no words for the service we received!!! We were on vacation and had car trouble and they got us in and out quickly!!!Terence Polk was amazing. He kept checking on us and updating us on the progress. He was so friendly and helpful!!! Would highly recommend this business!!!

Walk in oil change request was made with ease and very quickly completed. Mr. Doug and Terry took good care of me. Terry also took the time to provide me with a few quotes for new tires. Thanks!!!

I had an outstanding experience at Dossett Dealership and it’s all thanks to Erik! From the moment I walked in, he was incredibly helpful and genuine throughout the entire process. He really listened to what I was looking for and made thoughtful suggestions. Erik’s knowledge, patience, and honesty made finding my new ride such a smooth and enjoyable experience! If you’re looking for someone who truly cares about helping you find the perfect car, I can’t recommend Dossett in Hattiesburg & Erik enough. This dealership is lucky to have him, and I’m thrilled with my new set of wheels!

EV connect Charging works good. There are 3 charging station located at Cadillac Dealer, need to download the ev connect app. The charging station is available for 24 hours, easy to connect and Cadillac staff are very friendly and helpful.

We had a great experience! Terrence Polk met us as soon as we drove up and within an hour we were ready to go. Everyone was friendly and professional!

I brought my Cadillac truck to Dossett Cadillac in Hattiesburg to be serviced. Terence Polk greeted me with a welcoming smile. He assisted me and gave me updates as my truck was being serviced. I highly recommend Him to anyone that’s looking for a warm welcoming, friendly smile, and great service for their vehicle.

I love Dossettt Cadillac service department! Terrance was so helpful, professional, and just a joy to be around, you can tell he really loves and takes pride in his job!

My Experience Was So Smooth and Amazing! I Had Gotten Assistance From Terrance and He Was So Open and Understanding Towards My Needs! The Hardworking Men at DOSSETT GMC Work on So Many Cars Daily with Ambition I Wish I Could Give Ten Stars!

I recently had my Cadillac service at Dossett Cadillac I have heard a lot of good things about Dossett Cadillac so I drove all the way from Gulfport. It was was well worth the drive Mr.Terrence one of the service person was extremely helpful,nice and professional. He made me feel comfortable from the beginning. I will surely be bringing my vehicle back there for all my services

Great people, been buying and servicing vehicles there for years Love my new Cadillac, Thanks to Erik and the folks for always taking care of my vehicle needs!

Offer great service and dependability. I was very pleased with my experience and will buy my next car again from them.

I’m not one to leave a bad review just because my feelings are hurt, but for this one I felt truly obligated. I was in steady contact with this dealership for a month after I bought my Silverado due to the issues I had. They DID provide me a loaner, however, they dismissed what I said was wrong with the truck. Since I’m not from Hattiesburg, Dossett allowed me to go to a local dealer to diagnose the first issue (one day after I bought the truck). McConnell Buick GMC in Mobile informed me it needed a new transmission. Dossett said they wanted the truck so they could look at it. Two days later, I get my truck back and was told all they did was flush the transmission and now it’s running fine. I also let them know about the rough idle. Nothing was ever done or inspected for that, not even an option I could pay for after they diagnose it. Moving forward to now, the transmission now has a TERRIBLE shifting issue which the service manager says is normal for the 6.2L engine. They knew exactly what they were doing with their “repair”. They wanted it to be problem-free for the next few thousand miles so they wouldn’t have to warranty it. That’s fine, I get it. But I value my integrity and honesty over money any day of the week.

The owner himself offered to get me the keys for the bed cover. That never happened. Turns out, the bed cover was busted and no good anyway. The seals were ripped and the cover won’t stay closed, and when I asked for them to get the cover off the truck (since it was in their shop anyway), they told me “that’s not something we typically deal with.”

Edit, since I can’t reply to the dealers response: I NEVER ONCE told them anything about the door locks. THEY told ME before coming to Hattiesburg that it was in the shop for the door locks and I still have the text to prove that. As for the check engine light, they fixed that at their own will without telling me the issue. Furthermore, they still have not addressed the fact that they sold me a truck that constantly has an overheating transmission (200°F+ and the service manager says that’s normal temp), all they did was change the fluid, even though the dealer warranty covers the engine and transmission and I was told it had a bad transmission from McConnell. The engine still misfires at idle and as far as the test drive goes, they’re in a perfect area to sell junk. The salesman led me down every bumpy road and construction area he could, then told me to do a u-turn around before getting to the highway, looking back this was probably due to the faulty transmission he didn’t want me to feel. I also noticed their response didn’t include anything about the owner saying he’d get those keys to the bed cover. Lol. I was nice in my initial review, but they wanted to pull their fake “receipts” thinking they got one over on me, acting as if I ever once mentioned the door locks, which were fixed before I even found the truck online.

I brought my car to these people and they said I needed motor mounts $600. Picked up car having the same problem brought it back now they say I need a tune up these they say another $600 or 700 for tune up and they will not even work with me on the cost. These people are a bunch of rip off artists never will come again will be going to Cadillac of Jackson

Terence Polk did such a great job with his efficiency, was great keeping me informed with the process, and was excellent with customer service. If you’re in the Hattiesburg, MS area and need assistance, stop in and see this spirit uplifting professional

Nous étions trois couples de québécois en motorisé. Un de nous a eu un problème que le garage ne pouvait réparer. M. Lee Brookes a été fantastique. Il a fait des recherches pour trouver un garage qui reparaît le motorisé. Sans lui, je crois qu'on serait encore là. Un énorme merci à cet homme. M. Lee Brooks, vous êtes le bienvenu à Québec City n'importe quand. On sera là pour vous comme vous avez été là pour nous. Milles merci de notre gang.

Terence Polk is very professional, funny, candid, tells you the real deal, advises wisely, and cares about what's going on with you and your vehicle. Thanks, Terence... you rock!

Today was my first time coming to Dossett Cadillac here in Hattiesburg MS. Let me just say, you can't find a more helpful professional staff! From the moment I drove up into the parking lot I was immediately address and presented with exceptional customer service. Terence Polk just happened to be outside and observed my presence, he welcomed me and and advised me to park on the side to ensure no one hit my vehicle if they whipped into the lot and was not paying attention. As soon as I entered the building I was acknowledged and asked if I would allow them to complete their current task so they could focus on the purpose of my visit. Mr. Polk was prompt and very detailed he asked the nature of my problem, immediately took my keys and went out to assess my vehicle. He assured me that he and his staff would get down to the root of my issue. They did, and didn't take long! There was a malfunction on a part, on my new vehicle. The new part was ordered and I was told I'd be contacted as soon as it comes in. So within 24hrs of my issue Dossett Cadillac took my appointment, identified my issue and already has a resolution in place. You can't beat that! I will DEFINITELY be bringing my vehicle back to Terence Polk and his team, they are hands down "Best in Class"!

Terence is the best! He had all the problems with my car fixed and all the recalls done in a day. When I went to pick it up my car was ready and waiting!! Could not have asked for a better experience.

They was great to work with go visit and ask for Bryant Cox you want be disappointed. He took the time to explain everything I didn't understand. I actually got the chance to meet the owner He was nice as well and kept me up to date on every step of the way. So buy your next vehicle with Dossett Cadillac thanks Gentlemen

Bryant was so helpful in our car buying process- we live out of town and he did everything with ease! I now have a beautiful pre owned vehicle thanks to him! Great job Bryant!

Eric, Nathan and Dwayne are all great to work with. They go above and beyond to make your vehicle purchase a great experience. We couldn’t have asked for better service.

It’s nice to have a smaller dealer that’s so easy to deal with. Not all the passing you off from manager to manager. When you come back for next purchase the same people are there! Dealers like that don’t exist anymore.
Would give 10 star if possible!

Nathan at Dosset is the guy to use for buying a new vehicle. My family needed a new GMC suv, and he worked with us to get not only what fit our needs, but he also helped us work on the financing of the car to get it within our budget. If you want someone who will shoot you straight and not spring “hidden fees” or “service charges” on you, he’s your guy. It’s hard to find honesty and integrity nowadays, but Dosset’s employees have it. My family and I had also went to a different dealership earlier in the day for a “better sale price,” but it was a gimmick because of “hidden fees” and “service charges.” I highly recommend Dosset Cadillac and GMC to everyone.

Terence Polk is simply the most friendly, professional, and most polite person. He listen to my needs and took care of everything for me. I highly recommend Dossett for any needs. Terence is a pleasure to be around and talk to.

Terence Polk is hands down the most professional representative you will ever meet there in the service department! He listened to my issues with my family's vehicle from beginning to end and knew how to solve the issue with a great turnaround time! His communication skills was awesome! He was very informative on any and every issue that came about and got the issues fixed. My family and I was very pleased with the vehicle and we look forward to seeing Mr.Polk again .

I stopped at Dossett GMC/Cadillac to charge my EV. All the folks here, particularly Jimmy and Eric, could not have been more hospitable. If you want to deal with good people, come here.

Terence from the service department was the original reason we came here for service. He was very polite, kind and attentive. I was able to drop my vehicle off around 3pm and it was ready around 9am the next morning without a scheduled appointment.

Amazing and excellent service!! We've been bringing our Caddy for over 2 years now for service. Terence Polk always comes out to the parking line and entertain us right away. Very courteous, respectful, honest, and accommodating. Recently, I had my headlights replaced, but the carparts company made a mistake of shipping me both the R side headlights instead of the pair (left and the right side). So, what ended up happening was that I was asked if I would go ahead and let the service department installed the Right-side headlights and when the replacement comes, they would install it. I agreed to have it installed even though it was just the right headlight because I obviously needed the light. But then by doing so, I will end up paying installation fee twice. However, I was surprised to find out that when I had my other headlights installed, they cut me a deal and gave me 75% discount on the second installation. Overall, I have always been getting good service with Dossett and will always come back for checkups of our caddy. Dossett crews/employees always demonstrated good professionalism. Highly recommended.

It’s good to deal with professional people. This is the third vehicle I’ve bought from them. Well satisfied. My grandad bought vehicles from them when I was a kid I’m continuing that . Great people.

Went in to find out if I had a warranty on a battery .. Terence Polk gave me excellent service ….I will b back if I have any issue with my vehicle

Stop here passing through for a evconnect charge , and me and my spouse was standing outside waiting for the charge in the heat . And the dealership was actually closed and the workers came out and invited us in to wait while out car charge . Very professional and helpful . Good customer service , I highly recommend and will be returning when I come back tj Hattiesburg,MS. I can’t stress enough how nice these people were to us.

My tire was low, so I stopped in to get them checked. Terrance was very professional and immediately contacted a technician to check out my tire. I was provided with excellent customer service. Everyone was very polite, friendly, and professional.

Terence Polk gave my grandfather fantastic service when he was traveling from out of town. He helped work my grandfather's truck in and got him out in less than 2 hours. Great service and customer service all around.

I recently had my 22 Black Wing serviced and received outstanding service from Service Consultant Terrance Polk. He kept me informed & advised along the way. He is my go to guy for service & advice.

Horrible customer service experience. Very bad communication…I needed a body control module programmed. After an extensive search, I had no other choice but to take it to the dealership. Therefore, I had my 07 Cadillac cts towed to Dosset Cadillac early on a Friday morning. I was told before hand that there were other vehicles in line ahead of mine. With that being said, I was in no hurry. I figured maybe a day or two at the most. Friday passed, Saturday and Monday passed. I gave the dealership a call on Tuesday evening. When I called, I talked to, “Mon” my person of contact. I then get, “oh he said your battery is dead. You’re going to need a live battery for it to be done…” When I asked why wasn’t I called? I was told that he called and left a message. In which I know for a fact was not true. I’d had my phone in my hand since I dropped the car off, waiting for an update. If I had known that earlier, I could’ve taken the battery out and had it back in, in a matter of minutes if I would’ve been notified. Fast forward another day or two. Still no communication on the status of my car. I called after two days only to be told, “oh, we flashed that bcm. But, the car still doesn’t start. It’s doing the same thing…” Ok, so how was I supposed to know this if no one called and told me? At this point, I’m very frustrated. Not just at the fact that my car is still not working. But, the overall customer service experience as a whole. I proceeded to ask if it could be diagnosed so I could know exactly what needed to be fixed. Mon, called later that day and said that it was the engine control module. I asked how much would it cost to replace it. He said that he had to price and order the part and he would call me back. After a week of no communication. I went in and paid what I owed. And had my car towed elsewhere. Very disappointing experience!

They did me dirty went to go get my Escalade hood painted and they gave me the run around on a loaner car and then gone say they didn't know if my warranty work was approved and they were the ones who setup the date for me to come over there to get my hood painted...Lack of communication between the workers, but the body shop guys were very professional and nice

Just purchased my second new vehicle from Mr. Jimmy Smith. I highly recommend purchasing your next GMC from Mr. Jimmy. Best sales man I have ever worked with! Give him a call

Wonderful experience dealing with Dossett! Erik Hunter was amazing. He found the exact car I was looking for in the price range to fit my budget. Great company to do business with!

I have been having my 2020 Cadillac serviced at this dealership for over 2 years. My check engine light came on Saturday, Monday was a holiday I went to the dealership on Tuesday at 1:00. Walked in and told them what was going on. They told me I should have come that morning and they would not get to it. They told me to come back the next morning, I told them I would wait all evening because I had nothing to do. They told me no I would just have to come back the next day. A young man can in from the shop and said “yea because I have one back there that I’ve had broke down for 30 days and I still don’t know what’s wrong with it”. After that no one would talk to me so I got in my vehicle and drove home and made it. I took my vehicle to Cadillac of Jackson on Friday at 10:00 and they were finished with it at 12:15. I gladly paid over $900.00 for the service that it needed. I will never go to Dossett again. This is my third Cadillac and I don’t plan on it being my last one. Run away from Dossett and go the extra miles for a more professional experience. They don’t care about their customers.

This was probably the easiest car buying experience that I’ve ever had! Everyone was super nice and professional, easy to deal with and there was no pressure. I liked everyone that I dealt with and they were very helpful and accommodating. They also provided a full tank of gas. Excellent experience!!

I went in for oil change and had my cabin air filter replaced on 2018 GMC SIERRA SLT. I called ahead and let them know I was heading that way. Was meet with friendly staff and got great service. The whole staff was very nice and polite. I highly recommend this place.

I love Dossett. Bought 2 vehicles in the last year. And might buy 2 more next year, due to the whole crew that helped me to purchase my xt5

We bought a new gmc yukon xl
Excellent service provided by Mr. Erik..Thank you for all work done for us..!!!

Best dealership in Hattiesburg!!! Every time I come in I receive the best service. Thank you Terrance Polk for always making sure I’m taking care of..

Terrance at Dossett GMC service department is the epitome of professional and personable customer service. Keeps me informed of any issues that may pop up during the servicing of my vehicle and always goes above and beyond.

I had the BEST experience with Dossett Cadillac’s service department! Terrance went above and beyond to make things seamless and stress free.

I just recently left from visiting the Hattiesburg location of Dossett GMC Cadillac INC., and I received top tier customer service From Mr.Terence Polk . Mr.Terence got my car seen the same day I called and was very communicative with me and my parents about what has to be done . I highly recommend Mr.Terence for your customers service needs .

I arrived at your business early this morning, around 7:10 AM, to get my passenger seat on the drivers side fixed..The seat was folded down but would not unfold so someone could sit in the seat..Your employee Terrance Polk and the Service Technician were courteous and professional. The seat is now in the upright position and I am pleased with the customer service I received. I left around 9:00 AM..THANK YOU

Dosette is the best. Terrance Polk was amazing with helping getting an issue resolved with my truck. He even arranged transportation for me until my truck was ready. He’s always courteous and greets you with a big smile. Honestly, I can say that I have never had a bad experience at Dosette. The entire staff provides great, friendly service. Mon who works in the service department has always been a great help as well.

What a great dealership. No pressure , everyone is extremely friendly , and Jimmy in sales is top notch. It was a real pleasure to deal with them and I will definitely use them again in the future .

Great experience from start to finish! Thanks to Erik and the rest
of the crew. Sure is nice buy from
people you can trust these days!

This may be my first or second Google review, but our experience this morning at Dossett Cadillac is too positive not to share. My family is on a road trip, and I accidentally turned the display off and was unable to get it to respond and turn back on. After researching the problem in the manual and online to no avail, I contacted the nearest Cadillac dealership. What a blessing this team was to us! It was such a positive experience from beginning to end. The initial phone conversation with Mon was encouraging as he asked questions and was genuinely interested in our predicament. Then, when we arrived at the dealership, the service manager himself, Lee Brooks, could not have been more helpful, knowledgeable, or kind. He spent almost an hour helping us solve the problem and truly acted as if our family was a scheduled, normal part of his day, although it was clear that he was very involved and busy with other things. Truly, if we lived in this area rather than a few states away, we would WANT to do business with Dossett Cadillac. It was refreshing to experience such personable and professional service. Thank you for getting us back on the road!

On 5/26/22 I got in my car that morning & it wouldn't start so I got a jump start & headed to Dossett. I called ahead an Terrence Polk had my service ticket ready when I pulled up Awesome job Terrence Polk. My car was serviced and back to me shortly after lunch. Thank you to Terrence Polk and the Dossett service dept. for the great service I always receive.

Terrance Polk was my consultant and customer service skills was excellent got me in and out. Thank you for all you do

We have bought several vehicles from Erik. The service is superb and I’ve never had an easier buying experience! Erik is extremely trustworthy, friendly, and honest.

I was in need of quick service today I spoke with mr. Terence Polk over the phone he was nice and professional over the phone when I got to the service dept he handle everything from there I also was concerned about miss a dr appointment he made sure I made there and in time I will continue to use Dossett GMC for my service and thank you again Mr. Polk .

This was the fourth vehicle we've purchased through Dossett. I don't think it could be any easier. Erik Hunter is great to work with. Received a great price and a very fair trade in value. We'll be back for a fifth one day.