- Virginia City
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
- Licensed & Insured
- Warranties Offered
About the Business
What people say about “Donovan Contracting”?
{
"summary": "Customer feedback for Donovan Contracting is mixed, with both positive and negative experiences highlighted. Many customers praised the professionalism, prompt communication, and quality of work, particularly during stressful situations like water damage. However, several reviews noted serious issues with workmanship and follow-through, including incomplete tasks and poor customer service. This disparity in experiences indicates a need for improved consistency in service delivery and communication, particularly for customers facing urgent repairs.",
"liked": [
"Gary and his team worked quickly and wonderfully for me once they got into my place!",
"Chris Holden was the first point of contact, he returned all my calls promptly and was so helpful.",
"Donovan Contracting used the engineers' specifications to obtain a building permit.",
"The team at Donovan Contracting came in and refloored most of my house and rebuilt the kitchen.",
"Chris Holden at Donovan Contracting was the best. He was knowledgeable, prompt and really helpful."
],
"dislaked": [
"Sloppy and inexperienced workmanship. Half of the tile shower had to be torn out because it wasn’t done right the first time.",
"I've been trying to contact someone for almost a month now regarding the work they started on our place and failed to finish.",
"The job was to restore major damage caused by a water leak... we discovered the lack of quality in the work.",
"They said that they don't serve Fernley, NV. Then when I
Recommended Reviews
Nightmare
Donovan began the restoration project Nov. 2023. They completed the project Jun., 2024.
- Sloppy and inexperienced workmanship.
Half of the tile shower had to be torn out because it wasn’t done right the first time
Similarly, the drywall in the laundry and front entry had to be done twice
Mis-measured the glass shower door so original door would no longer fit, then tried to "fix it” by replacing with a lower quality door
Some of their workers were paid piecework, so they had a limited amount of time and rushed through a task
- Borrowed some of our tools and subsequently we are now missing some of those tools.
Substituted cheaper or substandard materials to replace what was originally there (insurance was paying replacement value)
used cheaper, unfinished baseboard as substitute for rounded finished baseboard originally installed, and tried to substitute PLASTIC trim in shower to replace ceramic trim.
Crews were absent from site for weeks in mid-project with no explanation, then explained that "we fell off their schedule."
- Harassed for payment before work was satisfactory completed. Refused to provide line-item accounting of work done to date (per insurance requirements). Demanded immediate payment in spite of “no show” and short (6-hour) days on the job.
- Broke washing machine while moving it, wouldn’t admit to it, then refused to pay for repair (subsequently withheld from final invoice.)
- We finally realized it was easier to fix final work ourselves than try and get them to return and do it; we touched up paint, filled in grout, patched drywall and filled nail holes.
Gary and his team worked quickly and wonderfully for me once they got into my place! Gary was very kind and understanding and communicated well! Very happy!
We had a water leak in our home and Chris Holden was the first point of contact, he returned all my calls promptly and was so helpful with the process in assisting with the insurance company. The next point of contact was Garrett the owner of the company who personally came out and assessed the damage in our home and the very next day they started the work. My last point of contact was Gary who got the ball rolling very quickly and he and his team did a beautiful job repairing our home. Donovan Contracting made a nightmare, a dream and we would highly recommend them to anyone in need of home repairs.
- Virginia City
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
- Licensed & Insured
- Warranties Offered