It started off bad and ended worse. Rude, disrespectful, unprofessional, and just flat out should not be in a service business if you do not know how to work with people. If there was anything lower than 1 star, it would be selected.
We had a kitchen fire, and Dennis Collier was one of the contractors we called to do an estimate on repairs to give to the insurance company so we would get the funding for the repairs.
After I called Dennis, he said he would call me back to schedule a time to come give an estimate. A few hours later, he just shows up on my door wanting to come in and do the estimate with no warning. Dennis comes in and says he was down the street doing another estimate so he just felt he might as well take care of this one too. Ok, that's fine, you still should have called first.
I explain the situation to Dennis. We received a check from the insurance company, which led us to already start planning for the repairs. We have actually already done everything at this point to prepare for the repairs. We have all of our new cabinets, appliances, everything picked out. We have done all of our measurements, we have written all of it down, we have been to Home Depot, picked out, and priced everything. However, the bank that the mortgage is under required a general contractor to install everything. In order for the insurance to pay for the general contractor, we needed two estimates from contractors that needed to be sent in, then they would send a check for the remaining balance. The bank would then put the checks in an escrow account and work with the contractor we haired to complete the repairs.
Dennis automatically flips over the fact that we've made all of these decisions. He refuses to work with Home Depot, he goes through specialty stores, and we will need to choose everything all over again. He disregards our measurements, which turned out to be correct, and then starts going through the list of things that need to be done. He's adding multiple things that even the insurance adjuster stated would not be necessary, like he's intentionally adding items to bump the price higher and higher.
In addition the the initial repairs, there were some things my fiance and I had decided to do in the kitchen to remodel it while all of this was going on. We knew the insurance was only paying for the repairs, so what we asked was for a separate estimate on the additions we wanted. Dennis flips off, raises his voice, and says, "Do you actually want me to do this job or not?" I reminded him that, at this point, this was all about estimates, and if his estimate was chosen by the insurance company and the bank, I didn't care who did the job, I just wanted the work done.
At this point he stops listening to my request, he starts to make measurements, but he's half *** measuring just to look like he's doing something, then he says he will come back with an estimate probably that night and to send him my email address.
I never heard from him. Two days later I messaged him asking if he had a chance to finish the estimate, he never replied. Two more days later I followed up again, he never replied.
Clearly he wasn't worried about the job because he's not too interested in actually doing any work, and I should have paid attention to the two star rating when I called him to do the estimate. I can't imagine someone with that bad of an attitude would actually do decent work anyway, so I'm glad he never did the estimate because I wouldn't have wanted to work with him.