Deacon Jones Honda of South Hill
- 1121 E Atlantic St, South Hill, VA 23970
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
At Deacon Jones Honda of South Hill, we pride ourselves on our technical expertise and versatility in providing a wide range of services, including roof vent installation, roof coating, and gutter installation. Our commitment to excellence ensures that both residential and commercial projects are handled with the utmost professionalism and attention to detail. Located in South Hill, Virginia, we serve the surrounding areas with a well-coordinated team dedicated to delivering durable, high-quality results.
Our organization and consistency in work allow us to manage complex jobs thoroughly, ensuring that every project is completed to the highest standards. Whether you need routine maintenance or specialized installations, we are equipped to meet your needs with reliability and precision.
{
"summary": "Customer feedback about Deacon Jones Honda is mixed, highlighting both positive service experiences and significant communication issues. Many customers praise the professionalism and efficiency of the service department, noting quick resolutions and quality care. However, several reviews point to severe communication failures, including lack of follow-up and poor customer service during the purchasing process. The dealership's handling of appointments and vehicle availability has also been criticized, leading to frustrating experiences for some buyers. Overall, while there are commendable aspects, the concerns about communication and customer treatment raise caution for potential customers.",
"liked": [
"The team demonstrated outstanding professionalism, technical expertise, and a genuine commitment to customer satisfaction.",
"The negotiations were civil and the knowledge of the Honda brand was second to none.",
"They took my truck right in and charged some miles on it for us, just to help some people in need.",
"The staff was very helpful and got my car back quickly with efficient service.",
"They provided a great deal on our new 2020 Honda Civic Sport."
],
"disliked": [
"After no returned calls, I started showing up in person... but they couldn’t provide a time.",
"They sent me to another dealer telling me that the car was over there, and there was no car there either.",
"They charged double the price my insurance company wanted to pay for a windshield.",
"I have dealt with 100’s of businesses and never dealt
I recently had my vehicle serviced at the Deacon Jones Honda Service Department for a full engine replacement and since routine maintenance, and I couldn't be more impressed with the experience. From start to finish, the team demonstrated outstanding professionalism, technical expertise, and a genuine commitment to customer satisfaction.
The leadership within the service department is clearly strong—everything was organized, transparent, and efficiently handled. The staff took the time to explain the process clearly, kept me updated throughout the repair, and made sure all my questions were answered.
What stood out the most was their exceptional customer service. Everyone I interacted with was courteous, knowledgeable, and truly cared about making sure I felt comfortable and informed. It's not every day you find a service team that combines high-level skill with such a positive and welcoming attitude.
Thanks to Deacon Jones Honda, my car is running like new again. I highly recommend their service department for anyone in need of quality automotive work backed by excellent people.
UPDATE: Changing from 1 star to 2 stars. The GM later called and promised to handle it personally. Fingers crossed. I hope to update this review once they improve their communication—with each other and with me.
Original Review:
I purchased my car a month ago, and part of the sale was a windshield repair for a crack pre purchase. After no returned calls, I started showing up in person late May, and secured a windshield repair date—but they couldn’t provide a time (understandable, since it’s a third party). I checked in the week prior without a callback. The day of the appointment came with no word, so I showed up when they opened. Service said they would send a text the glass guy and said they would call back. After not hearing I went back up there, they finally confirmed the glass tech was coming but likely after 2 PM. So I went home, only for my salesman to call 30 minutes later and say the appointment wasn’t happening and needed rescheduling.
This blindsided me because service had assured me three times the tech was coming and would call when en route. I immediately drove to the dealership and spoke to the GM, who apologized but insisted the glass guy had come that morning, asked him about the windshield, and left. When I asked why service would assure me they talked to him, and that he was still coming in the afternoon—and why no one would contact me if he did show up? His response was "You're not our only customer." (Understandable, but ouch—I had done everything I could to make this happen) The GM was apologetic but followed with "How is that my fault?" and "What do you want me to do?" So I walk over to service myself to triple check this wasn’t happening and they said they had no idea what I was talking about, the glass guy was never there, and the glass guy just confirmed he would be there in 10 minutes
Turns out, the GM and salesman weren’t on the same page with service.
The glass tech finally arrived and was great but couldn’t fix the issue. The dealership said they’d follow up about a replacement.
Great experience—until my card swiped. After that, my Deacon Jones experience was totally different.
My purchase on my 2025 Honda Pilot was awesome! Thank you Roni for your kindness and professionalism throughout the whole process. The entire team was great, and I am in love with my new Pilot!! Thanks again, Doug and Sheila
137 locals recently requested a quote
- 1121 E Atlantic St, South Hill, VA 23970
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
The average roof replacement cost for a residential home typically ranges from $7,000 to $15,000, depending on factors such as roof size, chosen materials, roof pitch, and labor rates in your area. Premium materials or complex designs may increase the price.
The cost to replace the roof of a commercial building typically ranges from $5 to $12 per square foot, depending on several factors such as roof size, material, labor rates, building type, and local code requirements.
Several factors influence roof repair cost, including the extent of the damage, roof accessibility, material type, labor costs, and whether it’s a general repair or an emergency fix. Minor repairs can start around $150–$400, while major repairs may exceed $1,500.
Roof leak repair cost generally ranges from $300 to $800, depending on the size and location of the leak, the materials required, and labor intensity. Complex leaks involving structural repairs or interior damage will cost more.
Flat roof repair cost for commercial properties usually ranges from $500 to $3,000, depending on the roofing material (TPO, EPDM, PVC), the extent of the damage, and roof accessibility.
Mobile home roof replacement cost typically ranges from $3,000 to $8,000, making it generally more affordable than traditional home roof replacements, due to smaller size and simpler structure.
It's not necessary to stay home during roof replacement. Roofing work is noisy and can cause vibrations inside the house, which might be uncomfortable. Most homeowners choose to leave during major parts of the project, but our team ensures safety and keeps you updated, whether you're home or not.
The timeline for a roof replacement typically ranges from one to three days, depending on the size and complexity of the roof, weather conditions, and material type. Larger or more intricate roofs may take a bit longer, but we always aim for efficient, timely completion.
To hire a roofing contractor, start by researching local companies with good reviews and proper licensing. Request quotes from multiple contractors, verify their insurance and certifications, and ask for references. Always ensure you get a written contract that outlines the scope of work, timeline, and payment terms.
Check if a roofing company is legit by verifying their business license, insurance, and local certifications. Look for memberships in professional associations, read customer reviews, and ask for recent project references. A legitimate company will be transparent and provide all documentation upon request.
When choosing a roofing company, consider their experience, customer reviews, warranty offerings, and quality of materials. Make sure they provide clear communication, detailed estimates, and a solid portfolio of completed projects. Local expertise is also a major advantage for understanding regional roofing needs.
Warning signs that your roofing contractor might be ripping you off include vague contracts, pressure to pay large upfront deposits, lack of proper documentation, and unexplained price increases. Always ask for itemized estimates and written guarantees, and avoid contractors who avoid answering your questions directly.