I needed to replace my aging asphalt shingle roof and used Angie’s List to find roofing contractors with excellent reviews. One of the companies I contacted was Customer 1st Roofing. I contacted co-owner Sonja Lundahl by phone to make an appointment for her husband and co-owner Tyler Lundahl to come out to give a bid. Sonja was very pleasant on the phone and Tyler was able to come out within a day or two. When Tyler came out he was friendly and professional. We talked about options and the estimate was e-mailed to me the following day. I received 4 bids and Customer 1st Roofing’s bid was very competitive with (slightly lower than) the other bids.
Since I am a person who likes to know details, over the next several weeks I e-mailed Sonja with a multitude of questions. I wanted to know details of the various materials that would be used (shingles, underlayment, nails vs staples, patio roofing material, ridge vents, etc). Sonja was super responsive and always provided thorough responses, including links to various material options. She never made me feel like I was bothering her. She was very patient and did not try to pressure me to make any decisions. They have determined over the years what quality products to use and never tried to upsell me. If anything, I was the one asking about more expensive options, and she/Tyler would advise me about the pros and cons. Sonja does not do the installation but she is very knowledgeable and I learned to trust her responses. We e-mailed back and forth for over a month.
I decided to go with Customer 1st Roofing because I felt very comfortable that they knew what they were doing and I knew I could trust them to be very focused on customer service, based on the service Sonja had provided me. I also very much liked the fact that they employ (not subcontract) one crew of three men who have been working for Customer 1st Roofing for several years.
We were able to schedule the roof replacement in early January, about 1 month after deciding to go with Customer 1st Roofing. Sonja kept me completely advised about weather forecasts so that we could find a timeframe with decent weather. Tyler came with the crew (Elmer, Andres, Angel) early on the scheduled Monday morning. The work ethic and expertise exhibited by the team was superior. They worked hard and kept me informed of any issues they encountered so we could discuss. I would on occasion go up on the roof to monitor progress and ask questions and they had no problems with that. They kept the work area pretty tidy as they cleaned up at the end of every day. They finished the job (removing 1 layer of shingles and replacing 33 squares) in 3.5 days. Tyler told me they don’t try to go so fast that they risk poor workmanship, which I appreciate. Tyler had me inspect the roof before the team left. The dumpster was removed from my driveway the day after completion.
The roof looks great. I could not be more happy with the roof and with the exceptional customer service I received from Customer 1st Roofing, from the beginning of the process to the finished roof. I would highly recommend them to anyone looking for a roof repair or replacement. Thank you Sonja, Tyler, Elmer, Andres and Angel!