Custom-Bilt Metals
- 812 N Madelia St, Spokane, WA 99202
- Commercial Roofing
- Industrial Roofing
- 24/7 Emergency Repairs
- Green Roof
- TPO Roof
About the Business
At Custom-Bilt Metals, we pride ourselves on our versatility and technical expertise, capable of managing both residential and commercial projects with ease. Located in Spokane, Washington, we specialize in a range of services including emergency roof repair, roof inspection, roof gutter repair, and roof leak repair. Our comprehensive approach ensures that we can handle complex projects from start to finish, delivering durable and high-quality results. Our commitment to organization and attention to detail sets us apart in the industry.
We understand the importance of reliability in every project we undertake, and our well-coordinated team is dedicated to providing long-term value for our clients. Whether you need a quick repair or a more extensive roofing solution, we are equipped to meet your needs with precision and care.
What people say about “Custom-Bilt Metals”?
{
"summary": "Customer feedback for Custom Bilt is predominantly negative, with numerous reviews highlighting issues related to poor customer service, incorrect orders, and significant delays in processing refunds. Several customers expressed frustration over the lack of effective communication and assistance from the staff, leading to a sense of abandonment. Complaints about receiving wrong or double orders and difficulties in getting problems resolved have left many feeling dissatisfied. Although there are a few positive reviews praising the speed of service and the professional attitude of warehouse staff, these are overshadowed by the serious complaints regarding order accuracy and customer support.",
"liked": [
"I work for a rain gutter company and come to Custom Bilt very often for material; these guys are always on it.",
"Good environment, good people.",
"Always a huge help. The boys in the warehouse are professional and always willing to help out any way they can.",
"This small town family business supplies all your specialty roofing needs. Priced right and always in stock."
],
"disliked": [
"When it arrived the color was loaded backwards which caused the color to be on the inside of the coil instead of the outside.",
"I sent the coil back three months ago and as of this review have not been given a refund.",
"They overcharge, send material that wasn’t ordered, send doubles of orders.",
"Amanda is never in front of her computer to help you. She’s quick to cut you off and can
Recommended Reviews
I ordered a custom color coil. When it arrived the color was loaded backwards which caused the color to be on the inside of the coil instead of the outside. The coil was ultimately incompatible with my machine and custom bilt would not work with me to have a new coil shipped to me. I was given the option of sending the coil back and be given a credit or refund. I sent the coil back three months ago and as of this review have not been given a refund. Every time I call I get a different excuse as to why the refund has not been processed. Avoid Custom Bilt at all costs! If I could rate 0 stars I would.
At first we really loved Custom but slowly the business got horrible!!!! They over charge, send material that wasn’t ordered, send doubles of orders. Double charge. Send wrong colors. Amanda is never in front of her computer to help you. She’s quick to cut you off and can never return a call. Going on months of waiting for her to fix our account and call back. Of course, she’s done nothing. I’m waiting for corporate to call back and hopefully someone will have the time to help.
We just don’t have the time or money for all their excuses. It shouldn’t be that hard.
I work for a rain gutter company and come to custom built very often for material these guys are always on it get me my stuff quick and have a badass attitude. I love going here everybody's just joking and getting work done good environment good people
137 locals recently requested a quote
- 812 N Madelia St, Spokane, WA 99202
- Commercial Roofing
- Industrial Roofing
- 24/7 Emergency Repairs
- Green Roof
- TPO Roof
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