Custom-Bilt Metals
- 812 N Madelia St, Spokane, WA 99202
- Commercial Roofing
- Industrial Roofing
- 24/7 Emergency Repairs
- Green Roof
- TPO Roof
At Custom-Bilt Metals, we pride ourselves on our versatility and technical expertise, capable of managing both residential and commercial projects with ease. Located in Spokane, Washington, we specialize in a range of services including emergency roof repair, roof inspection, roof gutter repair, and roof leak repair. Our comprehensive approach ensures that we can handle complex projects from start to finish, delivering durable and high-quality results. Our commitment to organization and attention to detail sets us apart in the industry.
We understand the importance of reliability in every project we undertake, and our well-coordinated team is dedicated to providing long-term value for our clients. Whether you need a quick repair or a more extensive roofing solution, we are equipped to meet your needs with precision and care.
{
"summary": "Customer feedback for Custom Bilt is predominantly negative, with numerous reviews highlighting issues related to poor customer service, incorrect orders, and significant delays in processing refunds. Several customers expressed frustration over the lack of effective communication and assistance from the staff, leading to a sense of abandonment. Complaints about receiving wrong or double orders and difficulties in getting problems resolved have left many feeling dissatisfied. Although there are a few positive reviews praising the speed of service and the professional attitude of warehouse staff, these are overshadowed by the serious complaints regarding order accuracy and customer support.",
"liked": [
"I work for a rain gutter company and come to Custom Bilt very often for material; these guys are always on it.",
"Good environment, good people.",
"Always a huge help. The boys in the warehouse are professional and always willing to help out any way they can.",
"This small town family business supplies all your specialty roofing needs. Priced right and always in stock."
],
"disliked": [
"When it arrived the color was loaded backwards which caused the color to be on the inside of the coil instead of the outside.",
"I sent the coil back three months ago and as of this review have not been given a refund.",
"They overcharge, send material that wasn’t ordered, send doubles of orders.",
"Amanda is never in front of her computer to help you. She’s quick to cut you off and can
I ordered a custom color coil. When it arrived the color was loaded backwards which caused the color to be on the inside of the coil instead of the outside. The coil was ultimately incompatible with my machine and custom bilt would not work with me to have a new coil shipped to me. I was given the option of sending the coil back and be given a credit or refund. I sent the coil back three months ago and as of this review have not been given a refund. Every time I call I get a different excuse as to why the refund has not been processed. Avoid Custom Bilt at all costs! If I could rate 0 stars I would.
At first we really loved Custom but slowly the business got horrible!!!! They over charge, send material that wasn’t ordered, send doubles of orders. Double charge. Send wrong colors. Amanda is never in front of her computer to help you. She’s quick to cut you off and can never return a call. Going on months of waiting for her to fix our account and call back. Of course, she’s done nothing. I’m waiting for corporate to call back and hopefully someone will have the time to help.
We just don’t have the time or money for all their excuses. It shouldn’t be that hard.
I work for a rain gutter company and come to custom built very often for material these guys are always on it get me my stuff quick and have a badass attitude. I love going here everybody's just joking and getting work done good environment good people
137 locals recently requested a quote
- 812 N Madelia St, Spokane, WA 99202
- Commercial Roofing
- Industrial Roofing
- 24/7 Emergency Repairs
- Green Roof
- TPO Roof
The average roof replacement cost for a residential home typically ranges from $7,000 to $15,000, depending on factors such as roof size, chosen materials, roof pitch, and labor rates in your area. Premium materials or complex designs may increase the price.
The cost to replace the roof of a commercial building typically ranges from $5 to $12 per square foot, depending on several factors such as roof size, material, labor rates, building type, and local code requirements.
Several factors influence roof repair cost, including the extent of the damage, roof accessibility, material type, labor costs, and whether it’s a general repair or an emergency fix. Minor repairs can start around $150–$400, while major repairs may exceed $1,500.
Roof leak repair cost generally ranges from $300 to $800, depending on the size and location of the leak, the materials required, and labor intensity. Complex leaks involving structural repairs or interior damage will cost more.
Flat roof repair cost for commercial properties usually ranges from $500 to $3,000, depending on the roofing material (TPO, EPDM, PVC), the extent of the damage, and roof accessibility.
Mobile home roof replacement cost typically ranges from $3,000 to $8,000, making it generally more affordable than traditional home roof replacements, due to smaller size and simpler structure.
It's not necessary to stay home during roof replacement. Roofing work is noisy and can cause vibrations inside the house, which might be uncomfortable. Most homeowners choose to leave during major parts of the project, but our team ensures safety and keeps you updated, whether you're home or not.
The timeline for a roof replacement typically ranges from one to three days, depending on the size and complexity of the roof, weather conditions, and material type. Larger or more intricate roofs may take a bit longer, but we always aim for efficient, timely completion.
To hire a roofing contractor, start by researching local companies with good reviews and proper licensing. Request quotes from multiple contractors, verify their insurance and certifications, and ask for references. Always ensure you get a written contract that outlines the scope of work, timeline, and payment terms.
Check if a roofing company is legit by verifying their business license, insurance, and local certifications. Look for memberships in professional associations, read customer reviews, and ask for recent project references. A legitimate company will be transparent and provide all documentation upon request.
When choosing a roofing company, consider their experience, customer reviews, warranty offerings, and quality of materials. Make sure they provide clear communication, detailed estimates, and a solid portfolio of completed projects. Local expertise is also a major advantage for understanding regional roofing needs.
Warning signs that your roofing contractor might be ripping you off include vague contracts, pressure to pay large upfront deposits, lack of proper documentation, and unexplained price increases. Always ask for itemized estimates and written guarantees, and avoid contractors who avoid answering your questions directly.